FreeTaxUSA

Freaking ridiculous bs. I've used them in the past but apparently they've sunk ship, and I'm going someplace else. Got all the way through to my W2's, and the page wouldn't allow me to progress, insisting on me entering my personal data again EVERY TIME. Chat isn't available unless you PAY a premium monthly. Screw the F out of that. BYE

I spent several hours entering all my information to learn after I completed my return that I needed one more form and they did not have it. I was unable to complete my return with them because their software did not support the form. The software was fairly easy to use, but not having the adequate forms is not acceptable. If your tax return is easy this might be an ok software tax platform, but if you have anything additional, I would NEVER use this software.

For a premium tax return, 12 dollars who can complain unless you mess up. I ran my return through TurboTax, Credit Karma, H&R Block, and FreeTaxUSA.

TurboTax is way overpriced. They also include many forms some not even used, which is also time-consuming scroll through for review. $136 dollars not including State return! I can take my return to a CPA for that much. Credit Karma has a long way to go before I will submit a return using their online package. H&R Block is also pricey not nearly as easy compared to FreeTaxUSA. As it turned out I got the most back from FreeTaxUSA and easy to use. How can that happen?

I went through the whole process this year with both TurboTax and FreeTaxUSA to see the difference. Turbo tax is easier to understand for the most part, and found me about $60 more to deduct, but since I'm self employeed and operate in several different states the tax prep fee was almost $300. FreeTaxUSA takes a bit of careful reading, but ended up at almost the same result and the tax prep fee was around $50, even with the add-on for amendments just in case. Worth it for me. If I get audited or something I'll update this, but right now this seems like a good deal.

This was my first year using free tax USA, Advil not entirely disappointed. The walkthrough was simple and my federal return got to my door quickly. However, as of today i have been waiting two weeks for my state return. I understand that the website is not responsible for how long the IRS takes to deliver the return. Though i cannot help but but worry that a calculation went wrong and i will be fined. If possible i will update this review in the future.

Free tax usa had me spending about 2 hours submitting info for e-file. Then it shows me a pop-up stating: " great, we found no issues with your return" so then I pay with credit card. After payment they say they need more info before it can be filed. They want some stupid pin from 2 years ago when I filed through a third party. So because I no longer can get this info from 2 years ago they say my return can't be e-filed! Well I paid to have it e-filed! I am not getting what I paid for/ what was promised to me. This also happened to 3 other people I know! FREE tax USA IS A SCAM! SCAMMM! SCAMM!

While the customer service representative was helpful, he is not responsible for the program. The representative agreed with me that a calculation for nj income tax was not done correctly ( software, programming issues).

I do my whole families taxes and Even complicated returns are done perfectly - have used them for many years and NEVER a problem. I had a problem with the system March 5th so I sent an FB message. They asked me a few questions and helped me get back on. It turns out it wasn't their system it was my location! https://www.facebook.com/FreeTaxUSAOfficial/

We have had filing refused. I don't know if it is id theft. I had put my name first instead of my husband, so I amended form now I cannot log in. It asks questions I don't think was part of my profile. I have tried login in with my ss and then my husbands. I can't get anywhere. I can't log into the site.

I can't log in using where I lived at 12 and my #'s nor can my husband. I need someone to change the where we lived at 12. I am sure I was asked other questions too.

It keeps sending a temporary password but it will not take any of the information like SS or security questions. I would like to simply know if it was filed refused or what and get a refund if not

When taking a deduction for income or sales taxes on Schedule A (line 5a), the taxpayer has the option to choose sales taxes instead of income taxes. Even though the income taxes might be higher than sales taxes, it could be advantageous for the taxpayer especially if either option would be limited by the maximum allowed. [Future "taxable" State refunds are eliminated if sales taxes are deducted and not income taxes.] FreeTaxUSA automatically assumes the taxpayer want to deduct the higher of sales taxes or income taxes. I does NOT allow the taxpayer to select the best option.

I love freetax usa! I am self employeed and claim several write offs. Ive used this service the last 3 years in a row and its veen easy every single time. It walks me thru and asks every question you can think of and helps me get the biggest refund that i can get. If you do something that doesn't look correct they will alert you. I really love this service and the irs has accepted my return within hours each year. Its simple and free. I recommend it to all of my friends and my family.

I just moved to the USA and had never filed here (or anywhere by myself) before. I found this website and just started to fill out the form "for fun" to see how easy it was. Within two hours, I'd finished filing both my state and federal taxes and I received $3,500 return. I couldn't believe how easy and helpful it was. I didn't even plan on filing my taxes that day, but it was just so easy I couldn't stop.

I agree with Mallory Z. One hundred per cent! Similarly, I have used FreeTaxUSA
For seven years and will confirm that it does perform perfectly. Given the common
Sense way it is formatted, and the line by line tutorials and prompts, it is really
Difficult to make a mistake. One example would be the W-2 entry where it displays
A blank W-2 form and all you do is enter the numbers from your W-2, starting with
Box #1. If you cannot complete your taxes in one session, the info is saved and you
Can return later to complete. H&R Block? WHO ARE THEY?

It says "File Free Federal Income Tax!" and under it says "State Income Tax Only $12.95!". So I fully intend to file a free federal tax and no state tax. But, after you finish typing in all the info from the W-2 forms and give them all your information for federal tax, they start asking questions about your federal tax. Then you go to support and THEN they inform you that you MUST file a state tax to file your "free" federal tax. They make no mention of this before you start inputting the data. They figure that you will just fork over the $12.95 in order to avoid going to a REAL e-file site and entering it all over again. Well I will be entering all the info again on another site, I refuse to pay them as this is false advertising. I will be reporting this to the IRS and Better Business Bureau and I encourage others to do the same thing.

Thank you for your response but it really doesn't help anything because I have done all of those suggestions you had and told your support as much and that was the answer I still got. I am very knowledgeable in the process of filing returns and such I've been preparing and filing returns for many years and am VERY familiar with how it works, As I said before I followed all the proper steps and it still has no record of my return! Where would you like me to send my private email too?