FreeTaxUSA

I e-filed my tax return on FreeTaxUSA. I filed before the deadline. I even paid their fee to have my state tax forms filed electronically. My Federal was rejected because I had "already used my ss# on my state return". Their web site indicated that my state form were accepted by the tax board, I also received an email stating that my state forms were accepted. As I had filed electronically with direct deposit I expected my refund within a month. 2 months passed still no refund. I contacted the state tax board to follow up. They informed me that they never received any tax forms from me, neither e-filed no other. Now I am going through the hassles of trying to get the money I paid to "free" tax usa. Of course I have yet to find a way to even contact them. Look look I'll need to call the BBB.

For years i always got my taxes on the first irs release date this year 2016 I filed January 18 it was accepted the 19 of January but I have still yet to be approve from the IRS it never have took them this long next Wednesday make the 21st day I been waiting for my tax refund. Why with this system it's taking them so long? Even my husband fill with you guys he haven't even been approved by the irs, I just think you guys have been flag by fraudulent returns so irs is making the legit customer wait also

I used FreeTaxUSA to file my federal extension and was caught very off-guard by the process. I was never given a chance to review the input nor was I asked for a digital signature before the return was filed. I was not ready nor did I intend to file the extension but I clicked a "Next" button and the following screen said my extension had been filed successfully. THEN I was given an opportunity to review and the form was wrong, or at least it appeared wrong, as it put my spouse's first name as my middle name on the form. When I inquired with the "support" team, their answer did not address the name issue and further said the return had already been filed and I would need to wait for the IRS to reject it. I used a competitor's product to help my mom file her extension and it was MUCH better! Bad experience... won't be back.

My taxes were straight forward, but my residency status wasn't. I spent many frustrating hours on TurboTax and H&R block trying to make everything work out but had no luck. My H&R block experience was actually terrible and TurboTax was too expensive. Neither could do what I needed. Enter FreeTaxUSA. Everything inputted and sorted out in just over an hour and the calculations were the same as the other two platforms. A friend recommended FreeTaxUSA to me, now I'm recommending it to everyone I know.

I went to Turbo Tax first and after putting in all my info they wanted me to pay$40. So I tried FreeTaxUSA and they said I would get $79 less. I can pay the $40 and still be $39 ahead. I think that Turbo Tax is a better deal!

Preparing my taxes with Freetax usa was easy, but it seems like anyone who used them for 2015 taxes, are waiting a lot longer to receive their refund from the IRS. I filed on January 19 2016, along with several of my coworkers and friends, and still have yet to get any refund, or accepted by the IRS. Rhe people that i recommended, also have not received anything yet, but anyone that used turbo tax or H&R block and even filed later than i did, have received their taxes. This is just crazy..

If you're on Google researching this place just turn around and never enter the website. My friends also had the same problem last year charged 15 dollars for putting his taxes online for a service called tax preparation which never efiled his taxes just copied what he already had printed out. Same situation that has happen to me. Im done ----- this business. To the fullest extent. I feel the need to go to the Better business bureau or a lawyer at this point. They are scamming costumers who never clicked agree to paying to only a 15 useless service. They also are aware that it cost more to get your money back which hurts the lower income families that rely on that 15 dollars.

This year is my 10th year using FreeTaxUSA. I got an on line coupon code for 10% off so I paid only $11.66 for my Federal and VA State returns to be prepared and efiled. I had my Virginia tax refund directly deposited into my checking account after only two and a half days. In the past I have gotten the Federal refunds in 7 to 10 days. Best of all, I am confident that were I to be audited I would come out clean. Because I have my old returns on file the soft ware automatically did a carry over stock loss from a previous year which saved me a pile this year. Works for me. I have always found the site soft ware user friendly.

I do not understand all of the negative reviews because a refund was delayed. Once it is accepted by the IRS it is on the IRS. I always... make that ALWAYS, receive my refund within one week of submitting it using freetaxusa. They maintain a record for me of all of those ten prior years returns. This year makes the 11th I have used them. And they pre-fill the W-2 part except for the dollar amounts and pre-fill my and my wife's information, making filing as easy as it can be. Their price is the best I have found and the app works great! I will continue to use them as long as I can.

6 hours of site downtime on tax day! The first error message stated they were doing scheduled system maintenance on tax day. The most recent system message:
"We Are Having Technical Difficulties
We sincerely apologize for the inconvenience. FreeTaxUSA is currently experiencing heavy traffic but don't worry we are working on a fix now and we will be back up and running shortly.

FreeTaxUSA will return shortly.

Thank you for your patience."

The response from Customer Service 6 hours after I first emailed them:

Hello,

Thank you for your patience. Due to heavy traffic on our system, it may take you a while to login to your account. Once you can, you should be able to continue to work on your tax return. If you submitted your tax return late you may have a small late fee if you owe taxes. If you are receiving a refund, you will be okay and don't need to worry.

Regards,
Liesel
Customer Support

Backup your records as I doubt this company will be around to do 2019 taxes!

I would rather have a root canal than do my taxes! I used FreeTaxUSA because my brother recommended it and this was the easiest return ever, I had a W-2,3 1099's, vehicle depreciation and itemized deductions which are enough to make my eyes roll back in my head so naturally I waited until the last minute. Entering the info for my return took less than 1 hour and the system prompted me through every step, finding deductions and credits I wasn't aware of and I'm getting a refund:-) I live in FL which does not have state returns so my transaction was totally free. Love this site!

Federal Taxes went fine. Wouldn't let me e-file State taxes until paying first (no prob there), After paying, it said there was an error on the W-2 (a box that should have a ZERO instead of being blank). Since I had already filed Federal, it wouldnt let me change that box! Said I would have to mail instead. Cust service refused to refund, saying I paid for the service they offered! So tell me all is good, pay them, then tell me there's a problem?!?! Scammed me outta 13 bucks. Went and e-filed on the state site for free. Took 10 minutes. What a rip off...

When you aren't told until AFTER you pay that your INELIGIBLE to efile... after posting my not so supportive review, i was very pleased to get a response from FreeTaxUSA. I am waiting for a direct call or email from them to hopefully remedy the situation. Will keep posted. Changed rating from 1 star to 3 as i am impressed they got back to me so quickly! Billy

Tired using a different "free" tax filing service earlier today. Got all the way through the "free" returns only to be charged at the very end. Did not process the returns. If there was going to be a charge that should have been explained upfront.
Then used FreeTaxUSA and it was actually free. The website was very easy to use, the instructions were clear and understandable. There were messages to help the process along. Very easy to use and will use this serice again in the future.

I just found out that FreeTaxUsa has made an error of not filling for child tax credit on my state return. Having three children that oversight cost me 1.6k a year. I was able to amend the three years but because of the state limitations am not able to do four more years back- the total of the credit equals to 3k. And what does the customer service do- tells me sorry for your inconvenience! When I inquired about the realibility of the software going forward, all I got that lines 12-15 are not supported (!) and who knows whether it will be fixed. Don't file your taxes with them- if they make a mistake it will cost you a lot of money and they are not responsible for your loss!

I would give ZERO stars if it was an option. Filed a return in 2013, I now need access to the file but their system keeps kicking me out even though I have entered ALL the correct info. I have gone back and worth via e-mail and they STILL will not let me access MY information(I doubt their server was big enough, so they did a dump). They do not have a telephone number. This kind of activity doesn't seems legit and I am reporting them to the attorney general, BBB, and news outlets.,