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William R.

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1 Review by William

FreeTaxUSA

  • FreeTaxUSA

“Bait and Switch”
2/2/18

When you aren't told until AFTER you pay that your INELIGIBLE to efile... after posting my not so supportive review, i was very pleased to get a response from FreeTaxUSA. I am waiting for a direct call or email from them to hopefully remedy the situation. Will keep posted. Changed rating from 1 star to 3 as i am impressed they got back to me so quickly! Billy

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Helpful  (9)
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Sam S. – FreeTaxUSA Rep

Hi Allan, I'm really sorry! Unfortunately, the IRS and states will no longer accept prior year returns through e-file, so the only way to file your prior year return is with paper forms. We appreciate your remarks and will use them as we look for ways to make the software better for our customers. We will contact you directly to find a resolution.

William Has Earned 9 Votes

William R.'s review of FreeTaxUSA earned 9 Very Helpful votes

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