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Victoria P.

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1 Review by Victoria

FreeTaxUSA

  • FreeTaxUSA

“Stay away from FreeTaxUSA- they cost me lots of money”
2/8/19

I just found out that FreeTaxUsa has made an error of not filling for child tax credit on my state return. Having three children that oversight cost me 1.6k a year. I was able to amend the three years but because of the state limitations am not able to do four more years back- the total of the credit equals to 3k. And what does the customer service do- tells me sorry for your inconvenience! When I inquired about the realibility of the software going forward, all I got that lines 12-15 are not supported (!) and who knows whether it will be fixed. Don't file your taxes with them- if they make a mistake it will cost you a lot of money and they are not responsible for your loss!

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Helpful  (2)
Thank you
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Sam S. – FreeTaxUSA Rep

Hi Victoria, we guarantee our calculations and would like to follow up on the support that you received. Can you private message your email address?

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