Heather D.’s Reviews of FreeTaxUSA & more

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Tax Preparation

4/15/19

6 hours of site downtime on tax day! The first error message stated they were doing scheduled system maintenance on tax day. The most recent system message:
"We Are Having Technical Difficulties
We sincerely apologize for the inconvenience. FreeTaxUSA is currently experiencing heavy traffic but don't worry we are working on a fix now and we will be back up and running shortly.

FreeTaxUSA will return shortly.

Thank you for your patience."

The response from Customer Service 6 hours after I first emailed them:

Hello,

Thank you for your patience. Due to heavy traffic on our system, it may take you a while to login to your account. Once you can, you should be able to continue to work on your tax return. If you submitted your tax return late you may have a small late fee if you owe taxes. If you are receiving a refund, you will be okay and don't need to worry.

Regards,
Liesel
Customer Support

Backup your records as I doubt this company will be around to do 2019 taxes!

Comments (3)
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Helpful (12)

Thank you

Sam S. – FreeTaxUSA Rep Over a year old

Hi Heather, thanks for writing. Our website was unable to handle the increased traffic on Tax Day and we are very sorry. We understand that this is very frustrating and would be happy to make things right. Can you sign in to your account and click the "Contact Support" link?