Greg C.

I used FreeTaxUSA to file my federal extension and was caught very off-guard by the process. I was never given a chance to review the input nor was I asked for a digital signature before the return was filed. I was not ready nor did I intend to file the extension but I clicked a "Next" button and the following screen said my extension had been filed successfully. THEN I was given an opportunity to review and the form was wrong, or at least it appeared wrong, as it put my spouse's first name as my middle name on the form. When I inquired with the "support" team, their answer did not address the name issue and further said the return had already been filed and I would need to wait for the IRS to reject it. I used a competitor's product to help my mom file her extension and it was MUCH better! Bad experience... won't be back.