FreeTaxUSA Questions & Answers

Hi Janet, sorry for any confusion. The $12.95 fee is for state tax return preparation whether the tax return is e-filed or printed and mailed. In regard to your difficulty paying. When you make a debit or credit card purchase online, the card processor checks with your bank or credit card issuer to first make sure you have enough available credit to complete the purchase. The card processor then makes sure the other information you input (for instance, your address) matches what your bank has on record. If all is well, the transaction is processed. If not, such as an address that doesnt match, then the transaction is declined. If you were having difficulty with each card, I would recommend double checking the billing information you entered on FreeTaxUSA. If thats all correct, I would contact your bank and make sure the information they have on file is up-to-date. If youre ever having trouble while using our site, you can click on the Contact Support link or email our customer support team at support@freetaxusa.com and a support team member will be happy to assist you.

Hi Mimi, we’re more than willing to help you with any concerns you have. If you need help, or feel like there’s been a mistake, we’re always standing by to assist you. You can reach our friendly customer support representatives at support@freetaxusa.com. To be clear on some of the accusations from your comments, security is our top priority. We use bank grade encryption on all transactions and have securely filed millions of tax returns with the IRS. The five star reviews on this (and other) sites are from real customers, many of whom have filed multiple years using our service. You can read more reviews from verified customers at http://www.freetaxusa.com/reviews.jsp. FreeTaxUSA.com has been approved for e-filing with the IRS since our founding in 2001. Most recently we've been working with the IRS and state tax administrators as part of the IRS Security Summit. The focus of the Security Summit is putting together even tougher safeguards for protecting taxpayers in 2016. There are steps we all should take, on a personal level, to help protect our information as well. The IRS has some great information about that on https://www.irs.gov/Individuals/Taxes-Security-Together.

Hi Chinetha, usually there is no delay and you will receive your refund on the same day that the IRS deposits it.

Hi Stanley, our customer support team would be happy to look into this for you. Go ahead and send them an email at Support@FreeTAxUSA.com. They will be able to verify some information and find your daughters account for you.

Hi Tony, yes you can use our software to help prepare and print your prior year tax returns. You can find out more about our prior year software here: http://www.freetaxusa.com/prior_year.jsp

Hi Jaime, yes you are always given an option to print and mail your tax return. In this case, since it's a prior year tax return, it will have to be printed and mailed. The IRS only accepts e-filed returns for current year taxes.

Hi Felita, if you've already tried the Forgot username? And Forgot password? Tools, you can email me directly at sam@freetaxusa.com with the email address you use in your FreeTaxUSA account. If you'd like to contact support directly you can email support@freetaxusa.com.

Hi Latonia, our website offers prior year tax return preparation for 2010, 2011, 2012, and 2013. The pricing is the same as our current year product: Federal returns are free and State returns are $12.95. To prepare a prior year return: 1- Go to the FreeTaxUSA home page 2- Select the "Prior Year Products" link located at the top of the home page 3- Click on the year you would like to access and follow the prompts to access that software. Please be aware that the IRS only accepts e-filed returns for the current tax year. The only way to submit a prior year return is to print and mail the return.

Hi Kant, FreeTaxUSA is an online tax preparation website owned by TaxHawk, Inc. The company was founded in 2001 by a certified public accountant and a team of professional software developers. Their combined experience in tax preparation, programming, and internet technology has made FreeTaxUSA one of the fastest growing tax websites online today. FreeTaxUSA is an original member of the IRS Free File Alliance and an authorized IRS e-file provider. The company has securely filed over 14 million federal tax returns with the IRS. Each year, the website helps taxpayers save millions of dollars in tax preparation fees with free federal and low-cost state offers.