Heather E.’s Reviews of FreeTaxUSA & more

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FreeTaxUSA

Tax Preparation

“Did all of that and still no luck”

3/19/18

• Updated review

Thank you for your response but it really doesn't help anything because I have done all of those suggestions you had and told your support as much and that was the answer I still got. I am very knowledgeable in the process of filing returns and such I've been preparing and filing returns for many years and am VERY familiar with how it works, As I said before I followed all the proper steps and it still has no record of my return! Where would you like me to send my private email too?

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Helpful (7)

Thank you

Sam S. – FreeTaxUSA Rep Over a year old

Hi Heather, I will contact you directly through sitejabber to request your email address.

“Lost return wont help find it”

3/17/18

• Previous review

I have used this site for a few years not just for myself but my entire family and extended family also, But this year I have had trouble and basically they said nothing we can do sucks to be you! I sent my return via freetaxusa and got an acceptance notification on February 28th my tax return was transmitted sucessfully well it is now March 17th and the IRS shows nothing about my return says it has not been filed. When I notified freetaxusa support I was told it showed it had been accepted and there was nothing they could do to help me find out where it was or why the IRS has not received it! Wow really I will never use this site again and I will tell everyone how bad the support is. I am appalled at this service and lack of responsibility this site has when handling such important material

Sam S. – FreeTaxUSA Rep Over a year old

Hi Heather, I'm sorry to hear that you haven't received your refund and would be happy to follow up on your return and any correspondence you received from us. Can you private message your email address? Generally, if the IRS is not finding your refund, we recommend that you double check the status by signing in to your account and clicking ""Home"" followed by ""Check Return Status."" If your return is accepted, you can check the status of your refund by going to www.IRS.gov and clicking on the Refunds option. Once your return is accepted, the timing of that refund is in the hands of the IRS. They say that most refunds will be processed and sent within 21 days but there can be exceptions. To view reasons that the IRS might take longer to send your return, you can visit their refund FAQ at:

https://www.irs.gov/refunds/tax-season-refund-frequently-asked-questions