Ryan K.

I used them last year, all went fine. This year, I go along, entering all the data, and then AFTER I pay them, I go to file and it kicks me out! Now every time I try to log in it just says "Request Rejected" and gives me some dumb number?! I wrote to customer support email address on the site but judging by these reviews I doubt that will do anything. I really either want them to let me in and finish my taxes or refund my dang money! This is unacceptable. You cannot screw with someone's federal taxes or their debit card information like this! I really hope someone reaches out to me ASAP. I simply cannot get back in their site and I KNOW my credentials are correct.