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I have used this site for several years with no problem until this year. Their program is easy to use and I was satisfied until this year. For a weird reason I had to mail my state forms rather than efile the state. Trouble is that they do not tell you that until you have paid the $12.95 email fee for the state return. And they refuse to return the payment-just a lot of double talk. I will find another program in the future.
Sherry M.'s review of FreeTaxUSA earned 8 Very Helpful votes
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Hello Sherry, I apologize for any confusion. We do have a preparation fee for state returns whether you e-file or mail your return. The fee is a flat $12.95 and there are never any hidden fees like many other sites. If you have any questions about why you needed to mail your state return, we will be happy to look into that for you. Please contact our Customer Support by clicking on "Contact Support" when you're logged into your account and our support representatives will be happy to assist you.