FreeTaxUSA

I've been using FreeTaxUSA for 4 years now and love how easy and streamlined they've made the process. Prompt screens are clear and concise. If I'm not understanding something they have info bubbles on each item to give a little more background information.

Unfortunately, FreeTaxUSA is being given negative reviews based on the time it's taking people to get their refunds, which has nothing to do with them! So please people, pay attention to the reason why your return has not come yet. This service is just the mailman delivering your package to the IRS. Well, your package was delivered, so why are you getting mad at the mailman after he did his job? Simplified analogy, but you get my point.

Used their services for filing income taxes for federal and state. I used the website every year for about 6 years. Was good and easy for me.
The problem arose when I filed for 2019 1040 forms at the end of January. I filled out the forms, as usual, and got the amount that was due back to me. I entered my debit account information to pay for the service, as usual. Everything done with, I thought. Over 2 months later, I received emails (3) stating I owed $14 for services and it would be deducted from my bank account. I kept sending messages saying it was done in January and received my return in 2 weeks time.
The company and the employees who run the business of accounting should have the info at their fingertips and the tools to use them. A few minutes to fix, but lack the initiative.

Well, it's April 15th, Tax Day. This is the big dance. D-Day (or T-Day). FreeTaxUSA has a message on their site that says they're down for "Scheduled Maintenance." Really. Did that genius consult the calendar when scheduling maintenance for their website?

Probably that's just a canned message that means, "Sorry. We're operating out of our garage and really don't know how to run a website. We got more users than we expected and don't know when we'll be back up."

If you're an IT Director looking for a job, you should fix up your resume and send it to FreeTaxUSA because they'll probably be looking for a professional IT director after this debacle.

The marketing director is probably safe though. They did their job. Brought the people in. The infrastructure just couldn't handle it.

Going over to TurboTax now...;-)

I have used this site for 3 year with no problems. This year I ca file my state taxes it keep saying credit card decline on all 10 of my cards. I have entered all the info correct & all card have cash on them. I can't file my Louisiana state with another software due to the federal was filed with freetaxusa. Freetaxusa customer service haven't tried to resolve this issue with their software so many people are having the same problem it needs to be repairs asap. Or tell us how to go about filing our state tax.

The company advertises "File advanced and simple federal taxes for free". Might be great for simple returns but definitely not for advanced: it cannot import information from brokers. That makes it totally useless if you trade stocks and get dividends: try to enter all this info by hand. Better spend $100 and save many hours. Also, because it's only online app - you cannot use it for modeling your taxes: how much to withdraw from retirement accounts, what to sell, etc.

Used this company past 2 years. Never received 2020 refund and now my 2021 refund is missing. The IRS site says my refund was deposited on March 9th. Cannot get any answers from Free Tax or get thru to Irs of course. Could not need this $ more. I am permanently disabled and in process of getting a divorce. I do not recommend using them

I used them twice, once last year with no problems and this year I filed my taxes in early April thinking everything was fine, but never received a refund. After contacting them multiple times in a friendly manner to be sure everything went through okay, they completely ignored me. As though ignoring me was not enough, they finally started rejecting all emails with a message stating the email did not go through. I have not been able to access my account and received no help with that as well. The only way to contact them is via email. The one number I found on the internet leads you to voicemail, which was also disregarded.

T use this site. I was supposed to get $141 in federal return. I got $69. Any they said call irs because I might have a debt. I called IRS and there is nothing I owed.
Plus it was supposed to be direct deposit they have my bank details.
NOt good at all

This is the first time I have used this service. I had overpaid social security tax which was credited back to me on federal form. However since the state tax numbers are automatically placed from the federal, my social security tax for state tax schedule A
Was incorrectly calculated. When I contacted support, they said "it would not affect my state taxes"I double checked this with Turbo tax and HR Block which calculated correctly. This error was serious and the support group was not knowledgeable enough to understand or tell me how to correct issue... Do not use free tax usa... They will get you into trouble!

I completed my federal tax, but after I paid to have state taxes filed, an error pops up stating I can not efile... but it only happened after I paid. It seems that once they get your money, then you're off looking for stamps and envelope. It totally defeated the purpose. Forget calling, I couldn't even get through. Since they can't keep their end of the bargain, why don't they put your money back on your card, since you didn't get the service you were promised.

I filed my taxes back in April and they were rejected... fixed the error and refiled. My return was accepted and here I am almost 2 months later with no stimulus payment nor my refund. I sent in 8 emails and got a reply from Zendesk in India with some nonsense reply. I asked for a manager to email me and she told me she
She's been working for the IRS for 20 years and once it's accepted it's no longer her issue contact the IRS. She then went deep into my private file and told me that she saw didn't care if I reported them to the BBB because she's confident in her company and her 20 years at the IRS... this company is run by the government or good" friends" of the IRS. They track what you submit even though I did my own taxes they spy on you. And have all of your information. I seriously hate this company use h & r block instead they have real CPA and an accuracy filter guarantee. Online scam business. Government bullies

It seems simple enough. Fill in the box matching the box number from your W2. Somehow, this software has failed me every year since 2017. Now I owe state taxes from the last 5 years plus interest. 2019 I submitted my tax health insurance under 1095-A instead of 1095-C and I didn't get any of my stimulus checks or my tax returns since the beginning of the pandemic because of that. I lost a lot of money on Game Stop (GME) last year and freetaxusa says I should get some money back that the IRS doesn't agree with, so now I more again. Honestly, $#*! this site, I'm going to continue using it because it has all my documents for the last 5 years, but $#*! the IRS even more.

I have used them for the past 4 years. I used to be a dedicated h&r blocker, but they charged more for the same service. Mind you, i have not ever needed customer service for any of them, but i have NEVER had a problem filing or getting a very timely return.
My only complaint would be that sometimes when they tell you to fix a problem, you dont know exactly what needs to be fixed.
They import my information from year to year and for me, thats the best part! Easy!

Filed my return with an anticipated refund of $2756 and received notice from the IRS that I had miscalculated the tax due. Instead my refund was $1130! Seems there was a glitch in the software affecting the taxation of nominee dividends. They told me of a "workaround" to make it calculate correctly and offered me a free amended return plus a $50 Visa card... oh boy! Inaccurate software cause me to make improper decisions about my IRA contribution and they offer a free amended return? If you use this software double check their math!

I have used this site for the last 6 years and have been relatively comfortable with processing my tax returns. I'm usually good about getting them in mid-February however this year with the changes in the tax laws it required a bit more to do the taxes. I had done all of the preliminary work had verified that my information was correct and was ready to file however when logged in today the system was down most all of the day. I had to then find another software program that I could put all of my tax information into and file my returns before the deadline. If this is the only business that they are in is filing tax returns then make certain that you have the bandwidth to support the volume of users that you have projected. Very disappointed

Used it for the first time to file my sole member llc. Seemed pretty simple and straight forward. I e-filed my federal and state taxes, however, I incorrectly entered my date of birth. It immediately got rejected for e-file. I got an email from FreeTaxUSA to try again. I fixed the issue and it went smoothly. I liked it. The only reason I wouldn't give it 5 stars is that, it was a bit confusing when filing for my llc. I like this business though and will definitely be using FreeTaxUSA in the future.

This software is approved through the IRS website so I assume it is safe to use. The program itself is great and I've used it for years. Last year after I filed my taxes I had a notification from my employer that someone was trying to file for unemployment using my information. I went through all the motions to file fraud everywhere, my worst nightmare, how did my personal work information and social security number get in the hands of a thief? Now I am filing my taxes again this year and guess what! Someone has already filed their taxes using my sons ss#! Wow fraud again!? How could this be happening to me again? Well the trail of bread crumbs leads back to FreeTaxUSA! They have all my personal information especially my sons ss#! This is the only logical explanation for this nightmare! So thank you TaxHawk Inc. and FreeTaxUSA you have severely messed up my life and now my sons. This is criminal and I will be filing a tax fraud claim against your company. Customer #**************.

I filed with freetaxusa on February 12 2021 I finally got a status change on where's my refund only to find out the sent the deposit on February 24 so where the hell is my money because it never made it to my account. I dont know what to do because you cant call anyone this is ridiculous. Please help!