Beau D.’s Reviews of FreeTaxUSA & more

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Tax Preparation

“Not able to handle tax day volume for a business that is all you do!”

4/16/19

I have used this site for the last 6 years and have been relatively comfortable with processing my tax returns. I'm usually good about getting them in mid-February however this year with the changes in the tax laws it required a bit more to do the taxes. I had done all of the preliminary work had verified that my information was correct and was ready to file however when logged in today the system was down most all of the day. I had to then find another software program that I could put all of my tax information into and file my returns before the deadline. If this is the only business that they are in is filing tax returns then make certain that you have the bandwidth to support the volume of users that you have projected. Very disappointed

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Sam S. – FreeTaxUSA Rep Over a year old

Hi, Beau! Over the past 19 years we’ve taken great pride in both our software and our technical infrastructure – especially its ability to get through the rush of Tax Day. Despite our effort to plan and test for the estimated traffic level this year, we experienced our first technical failure. We feel terrible about the stress and hardship it created for our affected customers. It’s the last thing we wanted to have happen to you on Tax Day and the last thing we expected. We will continue to improve our capacity and we hope you’ll forgive the technical failure. We are communicating with the IRS and making them aware of anyone that may have been affected by our service outage yesterday. We hope to see you return next year. If you need further assistance or have questions, please sign in to your account and click the "Contact Support" link.