Well, it's April 15th, Tax Day. This is the big dance. D-Day (or T-Day). FreeTaxUSA has a message on their site that says they're down for "Scheduled Maintenance." Really. Did that genius consult the calendar when scheduling maintenance for their website?
Probably that's just a canned message that means, "Sorry. We're operating out of our garage and really don't know how to run a website. We got more users than we expected and don't know when we'll be back up."
If you're an IT Director looking for a job, you should fix up your resume and send it to FreeTaxUSA because they'll probably be looking for a professional IT director after this debacle.
The marketing director is probably safe though. They did their job. Brought the people in. The infrastructure just couldn't handle it.
Going over to TurboTax now...;-)
Thanks for writing, Patrick. We have been filing tax returns for 19 years (and as many Tax Days) and have yet to experience any downtime. Our website was unable to accommodate the additional traffic on Tax Day and we are very sorry. We are working closely with the IRS and states to resolve any issues for those who might have been affected. We are committed to our valued customers and will do all we can to make sure this doesn't happen again. If there's anything more we can address, please reach out to us by sending an email to support@freetaxusa.com.