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I usually pay hundreds of dollars for our taxes to be done every year and never fails there's more than a few people sharing how much money they saved "doing my own online... It's super easy..." So I used freetax USA highly recommended from the IRS too! Its been over 5 months and still no refund. Ive gonna letters about id verification and refund is being reviewed, I reached out to freetax USA for help since I thought I added it on just in case turns out they have no idea and can't help. Never use this company horrible and you'll be left in the dark and it's seriously affecting me mentally because I've put my family in a financial bind and the burden of using this company is making me suicidal. God awful feeling knowing I've caused my family to struggle because I trust a company to complete my simple 1040 return.
Tip for consumers:
My state taxes and federal were both affected by this company... I followed every direction to the T
Elisa M.'s review of FreeTaxUSA earned 5 Very Helpful votes
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I have done my taxes for years on turbo tax. Last 2 yrs I used Free tax USA. Both times delayed...
It was easy to use could not put my paperwork up to print it. Can't get in touch with anyone. I...
Hi Elisa, I am so sorry to hear of the struggles you are facing. Once a return is accepted, the IRS determines the order, processing, approval and timing of the refund disbursement. If you were sent an ID verification, the IRS sends those and you will need to contact them to verify the identity and to determine why they are sending the verification. It sounds like you contacted us and did not receive assistance. I would like to follow-up with you on this, will you please private message me your email address so I can review the assistance and see what can be done? Thank you for being our customer this year. I look forward to further assisting you.