Jehanzeb Z.

Pathetic company. Don't use their software. I spent hours preparing a federal and state return. At the time of payment, I saw my card got declined. I checked with bank and they confirmed there was no attempt from merchant and therefore error is on merchant's end. Then I tried four more credit cards from different banks on two different machines, it didn't work.

I contacted support and was surprised and upset to see their answer: "I apologize, at this time we cannot determine why your credit card will not authorize. If you wish to file a tax return, you will need to find another service to do so. Again, I apologize for the inconvenience."

Not only they were unable to help, they posed as if error was due to my credit card when the problem is in their portal. Now they suggested me to spend all that time again using another software. Instead of bypassing the payment requirement for me and letting me file, they are sending me to find some other software? That's absurd.