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I sent a message to FreeTaxUSA's support, and they replied back saying my prior year's AGI can be entered after I entered my payment information and ordered my tax returns. I was a bit skeptical but followed their instructions, and it allowed me to enter my prior year AGI on literally the final step before it was filed. It would be a lot better for my peace of mind if I was allowed to enter my prior year AGI prior to ordering and paying.
In 2020, I filed my taxes with TurboTax. I wanted to switch to FreeTaxUSA for the 2021 tax year. However, there is no way for me to manually modify my 2020 AGI from the default which is 0. The FAQ isn't helpful at all, it only tells you how to find last year's AGI if you didn't file with FreeTaxUSA last year but it doesn't ever say how to enter it on FreeTaxUSA. I know my tax return will be rejected if I don't enter the correct 2020 AGI. It seems the only way to have a non-zero value for last year's AGI is if you did your taxes with them last year. That makes it literally impossible to switch from another tax preparer to this one.
We appreciate you trying our software! We are happy to help troubleshoot this with you so that you can file successfully. The software will ask if you filed a 2020 return. You would want to select "Yes" and continue, so you are prompted to enter your AGI information on the following screen. We would be happy to provide more detailed guidance if needed. Please log in to your account and select the "Contact Support" link on the right-hand side of the page so that we may assist you.
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Hello, thank you for your feedback. We will pass this on to our programmers for future software consideration. We appreciate your suggestion and want to thank you for being a customer of FreeTaxUSA!