FreeShipping Reviews Summary
FreeShipping has a rating of 1.6 stars from 754 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with FreeShipping most frequently mention credit card, customer service and monthly fee. FreeShipping ranks 385th among Shipping sites.
My wife noticed a debit on her card for two months-worth of a FreeShipping subscription. We never signed up for this site in the first place, nor would we want to since we get free shipping everywhere already (and FreeShipping's subscription isn't even free in the first place). When my wife called to get some answers, she was greeted by a rude and condescending employee who told her she signed up at a place she never goes to.
FreeShipping only refunded one of those two payments, so we're down $12.95 and had to cancel her card to avoid this happening again.
Thanks, FreeShipping.com. Real classy.
They will cancel your account once your cash back rebates reach a good amount! I registered a new account this December. I started to buy gifts for my friends and family through Bloomingdales. I spent more than ******* dollars by click freeshipping. Coms link. They charged my credit card for membership fee.
Right after I saw my cash back transaction history, I was having trouble to log in my account. They emailed me saying that my account looks like for business use and I had multiple accounts at my address. They refused to pay any cash back to me. I guess that is the way they make money: lure you with cash back, saying you violated their term and use, close your account without paying any cash back to you. If I could experted what just happened to my 1000 dollars cash back, I d rather use ebates.
If you also feel unfair, please email me at *******@hotmail.com, because I plan to seek for legal assistance at this point. We need to stand up for our cask back rebates!
Hi there,
At sign up, all users must agree to our terms of use before successfully registering for an account. These terms strictly state that using our service for business purposes is prohibited. Any user in violation of these terms is subject to being denied cash back and possible account termination.
We monitor fraudulent use of our service very closely and take misuse seriously. If you have any further questions or concerns, feel free to contact us at customerservice@freeshipping.com. Thanks!
My friend's account got closed without any solid reason or prior notification after she accumulated over $1,000 cash back unpaid in the account.
She has decided to file class action lawsuit against the cheating website, if anyone has similar experience, please contact her at *******@hotmail.com, thank you!
Hi there,
This account was cancelled due to a violation of our terms. These guidelines strictly state that opening multiple accounts is considered misuse of our service and we reserve the right to take action when this type of activity is detected. Our terms of use must be agreed to upon signing up for our service. If your friend has any other questions regarding our terms of use, please direct her to our customer service line or customerservice@freeshipping.com. Thank you!
Sincerely,
The FreeShipping.com Team
I haven't received the promised rebate, but I have been charged a $12.99 membership fee. This is a scam!
Hi Bill,
We're sorry to hear about the confusion regarding our site. In order to ensure our members receive all the savings they rightfully earned, the process for approving rebates may take up to 30 days. After submitting a claim for a rebate, please allow 3-6 weeks for your check to be delivered in the mail. If you'd like to inquire about the status of your rebate, please email customerservice@freeshipping.com with your email address and zip code or the member ID you were given at sign up. Thank you!
Sincerely,
The FreeShipping.com Team
Same as other ppl. Seems like they don't want you getting any cashback.
Also if you submit rebates for freeshipping that's a negative sign for you. If you are going to cost them anything and get them referral fee, use them!
Hi James,
We're sorry to hear about the confusion regarding our site. Our main goal is to save our members as much money as possible online, so we absolutely do want everyone to earn their well-deserved cash back! All of our members receive a quarterly cash back check for their earnings as long as they use our site in a fair and ethical manner. Like any business, we have guidelines and limitations in place for protection against fraud and abuse of our service. Only those who are in violation of these terms are subject to the possibility of denied cash back. You can view our terms of use on our site if you'd like further information regarding these guidelines, and feel free to contact customerservice@freeshipping.com with any questions. Thank you!
Sincerely,
The FreeShipping.com Team
I guess I learned a $12.95 lesson to read ALL terms & conditions before signing up for anything ever again. I'm very disappointed at the way this company operates.
Hi Susan,
We're so sorry to hear about the confusion regarding our membership fee. I'd love to help explain how our service works.
We offer all new users a free trial and an introductory bonus for signing up with us. We are a subscription service, and on the sign up page, directly above where users insert their credit card information, it states that if you do not cancel your account during your trial period and choose to continue your membership, you will be subject to our monthly membership fee of $12.97. These terms must be agreed to before successfully signing up with us and they are reiterated in the welcome email we send to every new member.
We'd love to help you however we can, so if you have any other questions or concerns, please do not hesitate to email us at customerservice@freeshipping.com or call our customer service line. Thank you!
Sincerely,
The FreeShipping.com Team
You will cancel your account once you have accumulated a good amount of cashback. They keep paying some customers with smaller amounts so that they can write their experiences and balance the bad reviews posted by members like us who have been duped. Once you sign-up you are on the hook and they will scam you.
Hi there,
We're sorry to hear about the confusion regarding our site. We can assure you that those who share positive reviews and experiences are not compensated or reimbursed in any way for their words. Additionally, all of our members receive a quarterly cash back check for their earnings as long as they use our site in a fair and ethical manner. Like any business, we have guidelines and limitations in place for protection against fraud and abuse of our service. Only those who are in violation of these terms are subject to the possibility of denied cash back. You can view our terms of use on our site if you'd like further information regarding these guidelines, and feel free to contact customerservice@freeshipping.com with any questions. Thank you!
I usually get the entire year's cost back in the first quarter so anything I save in the 2nd, 3rd and 4th quarter is all profit to me. I've been a member of freeshipping for years! I don't understand the people who think this is a scam. It isn't, if you understand what you signed up for AND you actually use the services offered. What's not to like about 10% and 20% cash back? It is almost always higher than I could get at ebates.
Now Im afraid to stay with freeshipping for fear they will cancel my account when its check time... im about to spend almost 1000 dollars on xmas shopping and cant afford to lose all my rebates
Hi Erica!
Please don't be scared! We can assure you that as long as you abide by our terms, you absolutely will receive a check for your cash back earnings every quarter. As a business, we have practices and guidelines in place to detect and eliminate fraudulent use of our service. Some of the things we consider fraudulent would be registering for multiple accounts or using our site for business purposes. We monitor this closely to ensure all of our members are abiding by our terms and not taking advantage of our service. We reserve the right to decline cash back to those who abuse our service through fraudulent use. However, if you are using our site to shop fairly and properly, there is absolutely nothing to worry about. I hope you find this information helpful! Please feel free to reach out to us at customerservice@freeshipping.com if you have any other concerns. Thank you!
Sincerely,
The FreeShipping.com Team
I got robbed at gun point on November. And freeshipping cancelled my membership because the credit card I had used to pay the membership got declined.(because the card got stolen and I had to cancel it.) And I gave my new number and they charged the membership immediately for December. And they reactivate it for like a week. And now they say "I violated the term and not gonna pay the cash back.
Here is the email I received from them Today.
Hello,
It has come to our attention that you have violated the Terms and Conditions of Freeshipping.com. There is only one membership allowed per household. Our records show that you have signed up multiple times this year.
You will be unable to sign up for any further accounts. All pending rebates and cash back have been declined.
If you have any questions please let me know.
Thank you and have a great day!
Samantha
Now I am wondering if I have to contact BBB and whatever the office that handle these kind of business practice.
I cancelled my previous membership last year. Subscribed again this year and started paying monthly membership fee, no questions were asked during my enrollment and while payment also. Bought good $$$ worth of items thru freeshipping.com link, I should receive a very nice amount of cash back. When the time is coming to pay me the cash back, suddenly now they cancelled my membership. The reasons freeshipping.com is giving are baseless. The reasons/rules were not there in FAQ's or nowhere in freeshipping.com site. They are bagging most of all cash back money from Retailers by not paying back to subscribers. "Stay Away. Don't fall into their trap"
Hi there,
All of our members receive the cash back earned each quarter as long as they abide by the details outlined in our Terms of Use. We take misuse of our service very seriously and monitor it closely. If we suspect a member is misusing our service and violating our terms, we reserve the right to cancel the account and cash back will be declined for these reasons. You can visit our site to read the Terms of Use in full at any time. If you need any further assistance, please contact customerservice@freeshipping.com. Thank you!
Sincerely,
The FreeShipping.com Team
Been a paid subscription member for more than 3 months, they charged my credit card every month for their membership subscription, when my cash back was adding up, with a good amount, they suddenly cancelled my account, explanation was I had previous account, yes I had previous paid account which I had cancelled due to email attached to it had an issue, I informed and cancelled it, and open another paid membership account with another email, this is monthly subscription membership account, they charge you, send no cash back, take your money, cash back, rip you off. Please don't subscribe. They will send one cash back, then trick you, when cash back adds up, they cancel account, steel your cash back and membership fee, PLEASE DONT SIGN UP!
Hi there,
We're sorry to hear about your experience with our service. All cash back is paid out to members who abide by our Terms of Use available on our site. If a member is in violation of our terms, we reserve the right to decline cash back and cancel the account for general misuse. If you have any further questions, please feel free to contact customerservice@freeshipping.com for more information. Thank you!
Sincerely,
The FreeShipping.com Team
If you do a lot of online shopping from a very limited amount of stores then perhaps this would be a great thing for you, however, if you did not break out the microscope before signing up then It is understandable that many call this company a scam. True is the review that states silly people signing up without reading everuthing, at the same time, I looked & looked again for any mention of a recurring fee and did not see that anywhere on the website that I signed up on or I never would have agreed to such a membership. I do not ever ever ever allow any company for any reason to automatically charge me for anything on a monthly basis. So I feel like I was pretty careful to check for that. That does not mean it is not listed somewhere but the way this deal is presented and the way they marketed is very deceitful. The company may not be a scam but the way they recruit you and dip into your credit card every month (which I'm sure many are not even aware of) is wrong. If they were more forthcoming they would probably have more happy members that are willing to agree to the terms of their membership instead of everyone complaining and feeling like they are being rubbed
Hi Cristina,
Thank you for your feedback. We're sorry you feel that way! I'd love to help explain where the recurring fee is displayed to users upon signing up. The details of the 7-day free trial and the $12.97 membership fee are located on the sign up page directly above where users enter their credit card information, and you must agree to our Terms of Use before successfully registering as a member. The details regarding the membership fee and trial period are also reiterated in the welcome email sent out to all new users after signing up with us.
If you have any further concerns or questions about our site, please feel free to contact us at customerservice@freeshipping.com for assistance. Thank you!
Sincerely,
The FreeShipping.com Team
I keep trying to find the unscribe button because I don't want to be charged and it just.... dissappear!!!!!
Hi Martha,
You may cancel your account at any time by logging in and accessing the "help" tab on your member homepage. Then, select the option that reads, "cancel membership". If you are still having trouble cancelling your account after following these steps, please contact customerservice@freeshipping.com for further resolution. Thanks so much!
Sincerely,
The FreeShipping.com Team
I have been a member since 2009 and can't complain about one aspect of this company. Even though the membership fee has almost doubled since I first joined, it's been worth every penny because I save 2-3 times over that cost in a whole year. If you are not a frequent monthly shopper online, then I suggest this is not for you. It's quite comical to me to read the reviews claiming this is a scam. As I read some of them, what stood out the most to me is people are not READING all the details laid out. Don't blame the company for your choice to not READ and follow directions! Once you get the routine down, it's fantastic to see how much you save. And yes, the rebate checks do get mailed to you! I have kept record every year ( I have a whole system I follow to keep track of my savings) and know exactly how much I save. Kudos to you, FreeShipping because you have done nothing but improve over the years! And your helpful comments to those who are giving negative reviews, just shows how much class you have. I'll remain a faithful customer for years to come!
I signed up with freeshipping.com last year. They had an ad on Ebay's web site for $10.00 if you signed up. Be very careful because they make it look like you will get 10% back when you go through their site, but many, many stores are not signed up with them; even though they have links to use as if they are a part of freeshipping.com.
Hi Julie,
We're sorry to hear your experience with our site was not so great. We'd love to help explain how our site works to clear up any confusion about the 10% cash back!
We have over 1,000 retailers on our site that qualify for 10% cash back. In this case, you will see a header that signals its cash back eligibility on that retailer's brand page. If one of our retailers does not qualify for cash back, you will see a blue banner tied to that retailer that reads, "REBATES ONLY". This means that this retailer does not qualify for cash back, but you can still claim free shipping and returns at this store.
As long as you use a coupon that is offered through our site, you will still earn the 10% cash back at that retailer. If the coupon is not available on our site and is only offered by the retailer itself, we simply cannot track your purchase data and reward you the 10% cash back you earned.
If you have any other questions, please feel free to reach out to us at customerservice@freeshipping.com. Thanks so much!
Sincerely,
The FreeShipping.com Team
I have been a member for years. Not only do you get your shipping back, up to $10.00 each time, you also get cash back at some sites. Usually it's 10% but sometimes Walmart has been 20%. I've done the math and it's well worth it. There are a lot of business that you can shop and save shipping with They also do return shipping, up to $10.00 each and competitive shopping.
Gotta wonder about people who enter credit card info into a form without reading any of the fine print, then don't read their statement for months. Sounds like they are not taking their finances too seriously. Between 10% cashback, intelligent use of shipping rebates for Ebay/Petco cat litter/Amazon marketplace purchases and pretty straight forward Price Protection this program is an excellent compliment to using an American Express card(which don't match prices but have excellent purchase protection).
No cashback on returns(duh) and some retailers won't give cashback if you use coupons that aren't listed at Freeshipping.com, though most don't mind.
Even when they don't offer cashback at a store they will usually always give you a shipping rebate, max $10(12 per 12 month period per retailer), even at marketplace sellers, such as those found at Amazon/Newegg/Sears/Rakuten/Walmart etc.
The only real catch is there are 12 month limits on total rebates for Shipping, Portal Cashback, and Price protection; if you hit them you won't know unless you are keeping track. I wouldn't suggest opening separate accounts with the same account address to bypass these limits, as you will forfeit all rebates owed when they close out your multiple accounts. You are probably ok having a separate account for a 2nd home, but it needs the same account address as the billing information on a qualifying transaction.
Hi Matthew,
Thanks so much for coming here and sharing your kind words about our service! We're so happy to hear that you see value in FreeShipping.com and love that you're using our site to shop and save! We truly appreciate your comments and thank you greatly!
Sincerely,
The FreeShipping.com Team
I shopped at Cuisinart and this came immediately right after this came up. They did not disclose upfront this was a monthly service that would cost $13. Tricky way to make business. I noticed three months after that they had been charging my CC. STAY FAR FAR AWAY from these questionable business.
Hi Ignacio,
We're sorry to hear about your experience with our site. Upon sign up, we offer users a 7-day free trial before charging for a membership. On the sign up page, directly above where users enter their credit card information, it states that if you do not cancel your membership within your trial period, you will be subject to our $12.97 membership fee as an active, paying member. These details are also stated in our terms of use, which you must agree to before successfully signing up for our service. They are also reiterated to users in the welcome email sent out after sign up is complete.
If you have any other questions regarding our site, please reach out to customerservice@freeshipping.com for more information. Thank you!
Sincerely,
The FreeShipping.com Team
These a**holes have been charging us &12.97 a month for a one time purchase at Kohls to save fricking 10% since last Christmas. WTF? How do they get away with this and now I can't get hardly 1/2 of it refunded. "you agreed to pay us when you clicked on free shipping from that vendor to save 10%"... wooohoooo. My next call is to Kohls, how do you agree to do business with companies like this?
Hi Phil,
I’d love to help explain how our site works and how you became one of our active members. We are a subscription-based online shopping site that offers members 10% cash back, free shipping and free returns via rebate, price protection, exclusive coupons and more savings benefits at over 1,000 online retailers. We offer new users the opportunity to start a free trial and claim their introductory bonus during this time period. At sign up, directly above where credit card information is inserted, the offer details state that if you do not cancel your membership within your trial period, you will automatically begin a membership with us. Our members pay a monthly fee of $12.97 to access all of our savings benefits. We include the membership fee and the terms of the free trial offer in both our FAQs and Terms of Use. Every new user must agree to the terms of service and use before finishing the sign up process. Additionally, we send every new member a welcome email to remind them of their registration and reiterate the terms they’ve agreed to.
If there is anything else I can help you with or any other questions I can answer at this time, please feel free to reach out at any time, I’d be happy to help you however I can! Thank you very much.
Sincerely,
The FreeShipping.com Team
About the Business
Subscription shopping service for which you pay a fee to get rewards, free shipping and other services from member websites.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello,
We’re sorry to hear about the confusion regarding our membership fee and the terms you agreed to at sign up. We offer new users a 7-day free trial to check out our site and claim their introductory cash back bonus. On the sign up page, directly above where users enter their information, the details of the membership fee after the trial period are stated. If users do not cancel their account during their free trial period and choose to stay on board with our service, they agree to pay the $12.97 membership fee. These terms must be agreed to before successfully signing up for an account with us, and they are also reiterated in the welcome email new users receive after signing up.
If you have any other questions regarding our site, please feel free to contact us at customerservice@freeshipping.com or call our customer service line. Thank you!
Sincerely,
The FreeShipping.com Team