I have been a member since 2009 and can't complain about one aspect of this company. Even though the membership fee has almost doubled since I first joined, it's been worth every penny because I save 2-3 times over that cost in a whole year. If you are not a frequent monthly shopper online, then I suggest this is not for you. It's quite comical to me to read the reviews claiming this is a scam. As I read some of them, what stood out the most to me is people are not READING all the details laid out. Don't blame the company for your choice to not READ and follow directions! Once you get the routine down, it's fantastic to see how much you save. And yes, the rebate checks do get mailed to you! I have kept record every year ( I have a whole system I follow to keep track of my savings) and know exactly how much I save. Kudos to you, FreeShipping because you have done nothing but improve over the years! And your helpful comments to those who are giving negative reviews, just shows how much class you have. I'll remain a faithful customer for years to come!