I have a couple pair of jeans from here, they're very comfortable. But they are also very old, and I wanted to get a new pair.
So I went to the only Forever 21 in my town, and all they had in length was 29 inches? They had different waste sizes, but not different height lengths. 29 was too short on me. So I asked a sales associate if they had any other size but 29 inches, and she said they do not carry any other size.
So that's irritating.

I made a purchase online once receiving my items it was a few I didn't like, made a return on 3/7/17 to the store was told I would get my refund in 3-5 days. On 3/13/17 I contacted customer service they made a store complaint and said the store manager or district manager would contact me in 3 days. Called again on 3/16/17 and said I should have my refund tomorrow. Called on 3/17/17 and let them know I haven't received my refund they said give it the rest the day. Called again today on 3/21/17 and said they still waiting for the district manager response. It's been 2 weeks and still no refund

First, I've patronized their store for nearly two years now. I thought they had the cute couture style that I was looking for, its not worth the hassle from the employees or managers at the store or the hassle that you get when you order online though. Don't shop there they are nuts. So really don't shop there.

Free s! Hipping? Not if you're mailing address is a P. O. Box. They won't send it UPS to get it to your physical address and they won't ship free to a P. O. Box. Stupid! They screw up your order and then won't send the correct item until you return the wrong one and by then it's out of stock. Try to pay for something at a store and have them hold it? Nope, they won't do that. At least the the Santa Barbara, CA store. They clearly do not care at all about the customers who have made them such a big company.

I order 158.00 worth of cloths for my son on March 3rd, I've called and called and called, here its April 10th and they are telling me that FedEx claims the package was sent out. So my refund was denied!
Im a single mother, and I cant afford to lose out on money. Now my son has to go without until I can save up to take him TO the store to shop for cloths. Never again! I would not recommend. I'm only selecting one star because I had to.

The customer service is awful. They sent a jacket I ordered to the completely wrong address. When I got the confirmation email the same day I ordered I called them right away. To cancel or change it. I put in the right thing this address wasn't even in my city. They said there was nothing they could no until it was shipped. So I called when it was shipped they directed me to UPS. UPS told me F21 just needed to fill out a simple form but they always refuse to do so when this happens. So I called back explained the phone tag and the women was extremely rude! I was being polite I didn't cuss and she hung up on me. Finally I had enough I filed a claim with my bank and final got my money back 6 months+ later. Do not buy from them they treat customers like poop worst customer service I have ever received! Will never buy again. And most of their reviews are the same. They need to be shut down

So I went into the Forever 21 Store in Birmingham today to collect an order and I was greeted with a dirty look by the staff at the till. She just handed me a piece of paper and said write the order number and name, which I did and just bluntly said ID. She was so rude to me it was unbelievable, my friend even looked at me thinking this woman is so rude. She didnt even thank me or give me the slightest bit of good customer service. I know now to have my orders delivered or I might even not shop there anymore.

Everytime I order from Forever21 I get an email to review the products, it says "We'll let you be the judge". Then I reviewed this jumpsuit cullotes that I got from them, gave it 1 star because the zipper got broken the 1st time I was gonna wear it. The item was cute but very low quality zipper. I am pissed coz I can't and have not used the item and they won't even post my review. I reviewed it twice and when I go to the website there's no review yet for the said item. They only post good reviews.

It's okay, they just take a while to ship & sometimes they don't update, i ordered boots and they went out of stock as soon as i ordered them and when my package got here (i ordered a belt & a shirt w/ it) i was so excited to get my new boots, but they didn't come. So i called them, expecting them to say they were coming in a separate box, because they shirts came in an envelope thing, but they didn't. They said they went out of stock after i ordered them. They could've at least sent an email, they didn't. But other than that they have cute clothes

This is the worst store ever! I purchased a necklace in Wichita, KS and as I was paying the sales associate asked if I knew about their return policy. I said I did not so she said there is no return or exchange on jewelry. I laughed and said that is not a" return" policy. That is what I call a very poor customer service policy. I should have just put the jewelry back and walked out but I really loved the necklace... so I hadn't even worn the necklace 30 minutes and it broke. It was obviously defective. Well I went back to the store with it to possible exchange it and was told no way. I could understand if I had changed my mind but the thing broke. What a suck store. How can anyone stay in business with customer service like that? If you are in the mall shopping just go right on by this store. Their product is cheap and of poor quality and they definitely do not know the meaning of customer service!

Much prefer the online shop to the stores. Store are crowded, unorganized, and hard to navigate. But, the online shop is great. No, not every product is great quality. But I've found that many of the pieces I've purchased at F21 are actually a very solid make. The great style apparent in their clothing is the real seller here. So many great looks for every occasion. Also, give their accessories/jewelry a try.

So I placed and order 2 months ago and still have yet to receive it. I contacted customer support as I got an email package was delivered, but again I don't not recovered it. I was informed they will reach out to fedex and once the claim is settled they will reship my order. After a few weeks I called again and was told fedex denied my claim, as they stated they delivered the package, which I still haven't received. I was then told by the agent that a credit would be issued to me since the items were no longer available. Neatheless to say I have been in contact with this company for over two months and I have not recieved my package or my refund. Please be aware of buying anything from Forever21 online.

For awhile I was ordering from Forever21 quite often. Upon my latest order I had an issue. I was confident that they would be able to provide a resolution that made sense. My package showed it was delivered yet it was no where to be found! They said they would check with the carrier. No one ever contacted me back. When I contacted them they said it was delivered to me (It wasn't) and that they couldnt do anything. Now I am out $200. I will not be ordering from them ever again and caution anyone who is considering placing an order. They will NOT help you if you have an issue and it could end up costing you. Not to mention, it's actually a FTC violation for them to deny a resolution.

Either your order is not getting delivered to you because all of a sudden the items are out of stock, or if they do send it to you you're getting the wrong items. Also how do you cancel my order and want me to repurchase but won't give me my credit or coupon back? Canceled credit card with them and will never shop with them again.

Very bad experience at forever 21 from Aracey who is standing at the front door. Hello, yesterday unfortunately we decided to shop at forever 21 as usual, when my had to step away to put her mask off since she had a problem with her breathing at this time for a few seconds, unfortunately Ms. Aracey was passing by us she came little closer with a loud tone saying put ur mask on with no please besides her bad attitude, then told her that I will put right now then she started staring at us then I told her that why u r giving us this type of attitude, when she felt little guilty even i am sure about that, when I asked her to get her name she ignored me and she started to walk away i had to follow her with saying Excuse me like 5 times. Finally she stops and gave me her name, that was very bad experience and as far as I know I won't ever go back to that store because of that lady. It will be no business from us or our family members from Kuwait and Saudi.

I am a fan of Forever21 but never order online, so I gave it a try. It was turn out Terrible system of delivery I wait for 5 days and checked the status it had been delivered but I didn't find the package. I called back and the staff said wait for 3 days for them to resent if I don't received it they will refund the money. What is the point I paid and order online if I don't received it? I obviously want what I had order and now got to wait for another 10 - 15 days of business days to refund the money that I paid! Never order again! Disappointed.