Lynz Ng
Lynz Ng
2 reviews
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Published 8 minutes ago
Updated 7 minutes ago
Club Factory does not deserve a star
Club Factory does not deserve a star, but I guess it's the minimum. I have shopped online for years, eBay, Guess, La Vie en Rose, Zaful, high end shop you name it. Never would I have to feel the frustration I do with this 'company', with one word to best describe it Fraud. Never shop here unless you have money to burn.
I bought a silk blue robe size L, what I got was a black, completely see through no t silk robe size S, and they expect you to pay for the return ship even though you got what you never wanted. And it was not what you ordered.
Just a warning to those who like the online experience as much as I do and not let it get ruined by a worm in the pot.
Dear Lynz,
Thank you for your feedback.
For the currency issue, the prices on our ZAFUL are in US dollars by default. You can change the currency at the top right corner on our website.
For the service issue, we always try our best to provide customers with satisfactory service.
We check that our colleague has replied to your request in ticket on June 26,2018.
However we have not received your reply.
For the return issue, customers can contact us within 30 days of receiving the item. If you have received a defective or damaged item, the wrong size or the wrong product, please contact us immediately at our Support Center.
Kindly see here for details about our warranty and returns policies: http://www.zaful.com/returns/
We have sent you a ticket and will offer you a solution, please check and reply to us.
Once again we are sorry for any inconvenience.
Best Regards
ZAFUL Customer Service