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Flighthub

How would you rate Flighthub?
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David p.
New York
1 review
0 helpful votes
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Garbage
July 4, 2017

Do not book your flights with them. Promised me one price, then the guy comes back and says now it's 800. Unbelievable. Now I have to wait 2 weeks to get my refund, and based on these reviews, it will more than likely take 6 weeks.

Date of experience: July 4, 2017
Canada
1 review
0 helpful votes
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Travel made easy
July 13, 2017

I bought two tickets, for my daughter and one for myself amazingly at a very reasonable price. Happy to get convenient and desired flight time. Booking agent of Flighthub on phone, when I needed help, was great. Thanks

Date of experience: July 13, 2017
Canada
1 review
1 helpful vote
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Airfare refund
March 11, 2017

Both my son and I cancelled our flight to Sweden at the end of November, 2016. Penalty charge debited on December 03,2016 but refund has not been made after 3 months! My son called Flighthub over the last few weeks and the reply is always the same "being processed and you will have the money back in a couple days".

Thomas Foo

Date of experience: March 11, 2017
Sarah C. Flighthub Rep
over a year old

Hi Thomas,

We're so sorry to hear that you're having issues with your booking. We'd like to look into this for you. Please send us your 9-digit booking reference number by private message at your earliest convenience.

Kind wishes,
FlightHub Team

Canada
1 review
0 helpful votes
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It was good
October 31, 2019

Good experience. I usually book all my flights from your website. Overall good experience. I did not rate it excellent because everytime you go to check out there is change in price every single time and that's annoying

Date of experience: October 31, 2019
Canada
1 review
0 helpful votes
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When booking a flight on Flighthub's website, I was initially greeted with a "timed out" error. So I tried again - success. Except that the first one actually did go through. Two tickets for the same flight! The airline noticed it within 24 hours and cancelled one of the tickets. They assured me the money was refunded to the booking agent: Flighthub. Similar to the previous cases here, I have spoken to numerous people, even some twice on different days, and after more than 1 month they tell me "call back in 24 hours" or "wait another week". The script never changes. Even the manager I spoke to follows it. Stay away - probably best to book with the airline.

Pretty sad when an airline demonstrates better ethical behavior.

Date of experience: August 18, 2017
Sarah C. Flighthub Rep
over a year old

Hi Martin,

Thank you for taking the time to review our services. We have successfully located your booking and a member of our Escalations Team will be contacting you regarding this issue.

Kind wishes,
FlightHub Team

Florida
1 review
4 helpful votes
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Very Disappointing
February 4, 2016

False advertisers, more expensive then direct airline prices and no customer service. I booked a ticket from Toronto to Las Vegas today based on their web site promotion of $20.00 off but once I put the credit card info in, it charged me full payment and no discount. Calling and waiting for half an hour to get the supervisor did not help. They simply don't listen.
Simultaneously I had checked the airline directly and their price was 10% lower then Flight Hub but Flight Hub does not care.

Date of experience: February 4, 2016
Texas
1 review
0 helpful votes
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The best service for the common people
June 12, 2020

As a military man I'm constantly flying to my next duty station or taking vacation see my family flight hub makes it so easy and cheap to do those things and for that I can't thank them enough they really are for the people!

Date of experience: June 12, 2020
Canada
1 review
2 helpful votes
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Better choices elsewhere
July 6, 2018

Prices are too high on this site and functionality is starting to decrease. They also send a ton of emails to you everyday which gets really annoying. You can get cheaper prices directly from the airline. Stay away..

Date of experience: July 6, 2018
Canada
1 review
0 helpful votes
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Unlike some online travel agencies that charge customers for alterations 100% of the time, Flighthub will actually allow you to change your flight details (departure date, return date, etc) without having to pay for extra fees. I remember changing my flight departure date from February 27 to March 5 due to health reasons and it was all done in a timely manner.

Date of experience: April 19, 2016
Mexico
1 review
1 helpful vote
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A bunch of thieves
August 22, 2021

After receiving a message from flighthub that our credit card has not worked, we booked another plane ticket with another company. But these f... processed the booking and collected the money later in the night! When asked to refund, they charged 225$ of "handing fees". Don't touch this company even with a hockey stick.

Date of experience: August 22, 2021
Canada
2 reviews
2 helpful votes
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I strongly recommend people to stay away from this company. First, their call centre in a non-north America country which means that they have individual working for them that cannot communicate in English. Second, to get to talk to someone that cannot communicate well, you have to wait an hour to two hours. Third, you can never get a hold of a manager because they are always to busy. My experience was so bad, I just cancelled my flight without caring about getting any refund or change. On the contrary, they even charged me 75 dollars more to cancel my ticket. But guess what! I'm happy with the lost of my flight ticket and cancellation fee because I never have to deal with such a sh*t of a company. Beware people!

Date of experience: March 10, 2020
Colorado
1 review
27 helpful votes
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Crooked Canadians
February 23, 2021

Paid over $2200. 00 and because of COVID had to cancel last year and with travel credit. I am playing hell with these crooks trying to get me and my wife's seats and luggage costs included from our original payment to our new flights. They keep hanging up and when asked to return our call after a long wait of hours as soon as I pick up the phone for customer service they hang up. This site should be fined and shut down. Crooked $#*!ing Canadians... The worst I've ever dealt with and thanks for screwing another retired military veteran!

Date of experience: January 24, 2021
California
2 reviews
0 helpful votes
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Efficient
May 19, 2020

Searching for flights was beginning to become cumbersome, I then discovered flight hub set an alert and within 3 days they found an amazing deal! I booked within minutes. Entire process took less than 5 min, super efficient.

Date of experience: May 19, 2020
Canada
1 review
1 helpful vote
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Scammed
June 9, 2023

Please guys for your advice if trying to book at this website don't please they will scam mall hand working money. They can't change the day of your flight if your miss it please guys don't book from this airline I had an agent his name was Bryan I need help and all he did was laugh at me no help at all. I tried to book for family to come I don't any money with no help at all lose all my money. No one is giving me clearly information at all i wanted was to change the date of flight but no they cancelled my flight without my permission so I'm sue the company for this I didn't even receive a call or anything about the cancellation who ever own this company need to work with the team and help people not make fun of them. They people will scam you please don't book from here.

Date of experience: May 10, 2023
Washington
1 review
4 helpful votes
Follow Mildred M.
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So a quick background: my daughter had to undergo a knee surgery while trekking somewhere in Colorado. She called me after her accident and asked if I could go see her.

Unfortunately, my husband was away and I had no idea how to use most of these sites. Fortunately my friend suggested that I use FlightHub and everything went surprisingly smooth, no problems experienced during and after booking.

Prices were competitive and I was able to fly from Ontario to Colorado without any sort of hiccups.

Overall this website is highly recommended for those last-minute emergency flights. I would be using this again in the future!

Date of experience: March 16, 2016
Washington
1 review
4 helpful votes
Follow Andie L.
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If you're in need of a flight, avoid booking directly from an airline because most of the tickets are too inflated. Instead, go to a third party website such as FlightHub. It helped me compare ticket prices easily.

Booking is very easy and I didn't even have to contact their customer service hotlines. Payment process and confirmation are systematic and very efficient.

Date of experience: March 16, 2016
Canada
1 review
0 helpful votes
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Good website
January 22, 2018

Flighthub has been a very useful tool for me to find cheep flights.
Things to improve:
-more details on luggage capacity of the different company
-Also had some problems while booking with this website because it doesn't let me use symbols in my name and that I has been a big pain when they transfer my info the flight companies (if you have a composed name. Don't do it)

Date of experience: January 21, 2018
Georgia
1 review
0 helpful votes
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Booking with Simplicity
July 15, 2017

This was a simple search and click to book our trip. I'm so happy with the ease of navigation I experienced. I can't wait to experience the places I'll go on my upcoming adventure and won't forget how simply FlightHub made it happen!

Date of experience: July 14, 2017
Texas
1 review
0 helpful votes
Follow Devra M.
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If there was a zero I would have reviewed Flighthub with that. I have spent hours on hold with these people at Flighthub. They're very polite but do nothing. They 'accidentally' cancelled my flight and did not inform me and as of yet I don't have a valid ticket with my leaving two weeks away and I made the reservation three months ago. This kind of hassle takes the fun out of traveling. I've been promised on 3 occasions to get a call back about my tickets. Hasn't happened. Spare yourselves. Don't go for the cheap flights... won't happen... not worth the hassle.

Date of experience: March 25, 2017
Sarah C. Flighthub Rep
over a year old

Hi Devra,

We're so sorry to hear this! Could you please send us your 9-digit booking reference number by private message? We would like to review your case and help sort this out.

Kind wishes,
FlightHub Team

Canada
1 review
2 helpful votes
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TERRIBLE.
November 16, 2021

Do not book through this company! This is the worst organization I have ever interacted with. Miserable customer service, near impossible to get a hold of and they change your flight dates all the time. Save your money, go somewhere else, they suck.

Date of experience: November 16, 2021

Overview

Flighthub has a rating of 2.2 stars from 5,062 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Flighthub most frequently mention customer service, credit card and cancellation fee. Flighthub ranks 228th among Plane Tickets sites.

service
682
value
640
shipping
259
returns
518
quality
576
This company does not typically respond to reviews
+156