Hi Flighthub,

Even though I chose to pay in CAD dollars and on my checkout page it said the amount was in CAD dollars the email confirmation I received stated it was actually in USD. The amount credited on my card were in USD as well. Even though this seemed misleading to me it's not a HUGE deal since the price is still ok.. what I am worried about is why I have 2 additional amounts pending on my credit card of $33.13 and $64.27 IN ADDITION TO the flight amounts. What are these fees for?

Question

Hi Flighthub,

Even though I chose to pay in CAD dollars and on my checkout page it said the amount was in CAD dollars the email confirmation I received stated it was actually in USD. The amount credited on my card were in USD as well. Even though this seemed misleading to me it's not a HUGE deal since the price is still ok.. what I am worried about is why I have 2 additional amounts pending on my credit card of $33.13 and $64.27 IN ADDITION TO the flight amounts. What are these fees for?

Paul G. · Accepted Answer

Terrible experience. I bought "extended cancellation insurance" which apparently expires the same day you buy it. I learned this when I tried to cancel my flight the next day. Why would anyone buy cancellation insurance that only lasts a few hours? They did refund my cancellation insurance but I was stuck with the flight. I would not have booked when I did if I understood the cancellation policy.

Sarah C. · Answer

Hi Samantha,

We'd be happy to look into this for you. Could you please send us your 9-digit booking by private message? We'll contact you to help sort this out.

Kind wishes,
FlightHub Team

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