Flighthub

Flighthub is shady... they make money by making "errors" and then charging you $75 to fix each ticket plus hours of your life trying to get someone to pickup the phone. Big time fraudulent business practices

Great Website Experience - Awful Call in Experience
The site is easy, prices are amazing, offers are great, payment process is super fast!
But - your transaction better be straightforward, your trip better run smooth and for heavens sake don't call them or have any questions, since their actual customer service support is garbage.
I had one question - just one- "could we upgrade our ticket". The customer service rep i spoke to had the worst grasp of the English language, the call center was super noisy and it took me a full 10 minutes to explain what I wanted only to have her answer something that I did not ask- clueless - and almost cancelled our tickets on us - seriously FlightHub? Stop using Indian call centers to handle your customers.
So buyer beware - customer service is abysmal.

I purchased 6 tickets for a family vacation. 5 days before departure, we checked our reservation to confirm seats, only to find our entire trip had been cancelled. Called FlightHub and they said it was due to their airline being unable to provide a 'flight segment' and that their system had sent me an automated email at 11:44 pm 48 hours after I had booked my trip. Essentially, even if you are spending $4000, it doesn't matter enough for them to call you to tell you they have cancelled your entire purchase - their effort only goes as far as automated middle-of-the-night emails that end up in your spam box. We had to re-book new flights at double the price (directly with an airline this time!) because after 3 hours on the phone with FlightHub they refused to take any responsibility.

Like the other reviews - bad customer service! I went to book our ticket and it said click to review charges before booking but instead just charged my credit card with no review page. They charged me $40 for extended cancellation policy. I then called to cancel everything a minute after clicking the button and have been on hold forever. The reason we were going with them was because we could select our seats only to find out those seats are not guaranteed so you are also paying for that with no guarantee of getting them.

Less than 24 hrs from booking I attempted to cancel my flight. The operator said no one including their supervisor has the ability to make an adjustment to fees that have been billed. $375 in fees later... but strange that some folks qualify to have the fees waived. Who are these special flight hub people with magical fee waiving power? Not the customer service personnel or their management! Wish they would do the right thing for the now "never" client instead of racketeering the air fare industry.

They took my insurance & travel ticket money. Lost it all. They
Are truly very evil. Hope people find this site before doing any
Business with them. Had medical problems, postponed flight, airlines
Took their $200, left $600 credit with FlightHub. Month later they will not honor the $600. I have to prove I am dead or mentally incompetent. Told them I
Was crazy for booking with them but they also want a shrinks
Certification. Wrote it off as a very expensive lesson in dealing with
Online crooks.

Online to book, found flight, hit select, shows price of 351.60 per person, put in names, etc, when i finally confirmed it was 703.20, confirmation then came up at 793.20. Talked to them for over an hour, showed them where i had taken a pic on my phone of the flight i chose and the price. They do not care. Totally misleading, find another agency even if you pay a bit more, cause who knows what price you will end up with. And they want $$$ to cancel what you just booked 5 mins ago. Contacting my credit card company today. Word to all, do not use them.

On their website Flight hub states
" Our Promises
Instant E-ticket delivery, no long waits for confirmation. You book it, you get it right away.
We will always work to deliver the cheapest possible price.
We will always show all-in pricing, no hidden fees, no extra charges.
Never wait on hold ever again; we believe when you call us, we should answer right away.
Beginning to end customer support. Before, during, or after your trip, we are here to help anytime you need us."

None of those were true, because they broke all those promises when I was dealing with them.

Flighthub, just stay away. I am now stuck in a foreign country because flighthub will not change my flight date as they are stuck to airline conditions. Nothing in their terms states this, and representative told me I cannot read the airlines conditions Until AFTER booking. "Non refundable and non changeable unless otherwise stated" is the only clause that was repeated to me on the phone. Basically meaning flighthub can do whatever it wants with your money and $#*! your life.

Ok, I told Jacob@ FlightHub if my refund came in today like they promised... I'd leave 2 good reviews, if not- I'd leave 10 bad ones. ( the process took 11 days) So here we are. I am Very glad I bought the cancellation insurance. Hurricane Fiona & Ian sideswiped my travel plans. I am truly grateful to be safe & am sorry for what has happened to those affected by the storms. But, I needed my money back- American Airlines refunded my money in 48 hours- to flight hub. 5 phone calls later to very polite & helpful people. Sarah, Aram, Marcia(?) - & that Turkish sounding guy guy I got frustrated with... the problem was resolved. I definitely plan to use flight hub services again. Thank you

If it was possible to rate this zero stars I would. They take your money and don't give a crap about you after that. They cancelled my flight and left me stranded in another country. They hung up me every time I tried to call and get things sorted, they ignored all emails. They refused a refund and didn't even offer as little as a future flight voucher. I have never dealt with such a terrible booking company and I hope that nobody else has to be out through the same issues. Do yourself a favour and check out flight hub horror stories on Facebook before booking. I wish I had seen it first because it's VERY accurate.

Make sure you don't need to make changes to your original booking, it will cost you. $350! My booking was $500 and have recently run into some serious financial trouble. After being on hold for almost 2 hours (1 hour x 2 days) I was told "there is nothing we can do". Was able to switch my accommodations to be free - thankfully not booked through flighthub! - and not I'm stuck with these tickets. Thanks for having a good ethic business practice!

This company is a scam. I have been waiting for 6 months for a refund. Every time I call they just say it's going to be another 20 business days and give an excuse. I've never dealt with worse customer service in my entire life. Would give zero stars if I could.