FlighthubReviews 5,068

Unfortunately we received the news that my sister had to undergo a gastric bypass. She had been reporting on the phone about how it would help her if some of her family was there during the operation. Overall it was a rather stressful week, and we needed a simple but effective booking for the last minute. We don't normally travel but had heard about FlightHub, and they were able to give us the rates you'd get at any given time, not just for special occasion. Overall, they made our lives much easier throughout.

You will notice in all the reviews below that Flighthub's response is similar. They say please direct message us your reference number and we will contact you. Please know that this is purely for optics. They will infact NOT contact you and you will never hear from them again unless you take the initiative and then you will get no satisfaction. Flighthub replied to my posting last nite saying they would contact me within 12 hours. 12 hours have come and gone and I have heard nothing.
I figure I've paid to learn a lesson. The lesson is: Never book through Flighthub.

I booked online my brother overseas... and then family emergency came up... I had to book same flight with my brother so we can bring back our dad home who was sick... when I call them little would you understand the agent... she could not do connection from Edmonton, Vancouver to my last destination Nairobi... I had to buy separate tickets which I paid extra money... worst is that to get an answer on any question related to your ticket, they will ask you to wait 3 to 5 minutes on hold, and they will usually come back between 5 to 10 minutes to continue the call. Not only that we had to change our flight early they told me $300. Each that was not true I end up paying $525US... each of us... not only that I had return back to from Vancouver to Edmonton... I asked them need to change they told me it will cost me $600 dollar. I no way... bought anther ticket cheaper... also they have billed my credit card more than I thought... please stay away this scam website called flighthube... am giving you all these info because helpless of this guy's... scam. Scam...
Abdi

This company is awful! 1. Constant hidden fees that show up on your credit card. 2. If you go to the actual airline website you will find the flight cheaper. 3. God forbid, you need to call the customer service centre to ask for help, you will get someone who speaks terrible english, says one thing, and then backtracks two seconds later and then argues with you about what they just said. There is no grace period for changes and cancellations. They are absolutely useless. AVOID USING FLIGHTHUB AT ALL COSTS.

We booked many flights on this trip. We had absolutely no problems on any except the Calgary to Vancouver trip. We had been notified of changes and immediately contacted them and was sent a new itinerary. Twice. Unfortunately we were unable to board our plane as apparently the ticket was not reissued. The ticket counter at Air Canada could see the ticket but could not let us on. After many unhelpful conversations with flighthub from the airport we had to book a flight on Westjet for $600 so that we did not miss our connecting flight. There were no more problems. On our return i have been phoning flighthub since the end of November for a refund. I have talked to many pleasant agents and 1 supervisor. I have all their names and they have all promised that it was indeed their fault. I have received no refund, no phone calls, no emails. The next phone i will make will not be pleasant. Has anyone actually tried to sue this company? If know they are hoping i will give up but that is not going to happen! They admitted it was their error and could easily pay. Would interested to know if any one has ever received a refund and how you went about it
Pat Harsch

1. You will typically pay a higher fare compared to booking directly with the airline. While Flight Hub advertise "stellar" prices "only for you" (sound familiar?), you can easily find a better price booking directly with the airline. Flight Hub is a travel agent and operates on a profit.
2. You can often find more options for that airline when you book directly.
3. By purchasing through Flight Hub, you enter a contract with Flight Hub, NOT with the airline. Always check the fine print. There are terms that may be different from the consumer guidelines under which airlines operate. For instance, many airlines offer a 100% refund (no questions asked) should you change your mind within 24 hours of booking. Curiously, Flight Hub does NOT extend this to its customers. You may be quite surprised (as I was) at details of the terms with Flight Hub.
4. As with (3) above, should you run into any issues with a flight (such as a change request), the airline provides direct support to customers who have booked directly with the airline. You will need to contact Flight Hub for any changes to fares booked through them. You will pay a "special" Flight Hub fee on top of the standard airline change fee to make changes to your fare. I requested a change only in the outbound leg due to a death in the family. The airline change fee (along with the difference in fares) would have been reasonable, but with the addition of the "special" Flight Hub fee, the change was cost prohibitive. I made three separate calls to Flight Hub and spoke to different agents who, although polite, explained that their manager was unavailable. Because of that "special fee" (in my case $250 for 2 fares), it was less expensive to re-book the ENTIRE trip directly with the airline, and I had to forfeit the value of the original booking with Flight Hub.
5. You may be inundated with an incessant stream of spam directly (and indirectly through Adware and other spyware) offering "discounted fares exclusively for you" for weeks or months following your booking.
For further evidence, check out their Better Business Bureau rating (F) in this link:
https://www.bbb.org/ottawa/business-reviews/online-travel-agency/flighthub-in-cornwall-on-*******

I expressed concern that the connecting times in the flight I booked with them might not be enough. Contacted them to see about the possibility of changing either flight to give more connection time.

The whole experience was mad poor for me when the agent came out and said that if I missed my flight, that nothing would be done for me and that I would need to pay for a new ticket and not be refunded any money on the old one.

Is there not anything that guarantees that if I miss my connecting flight, through no fault of my own, that I would be put on another available flight? The flights were booked together.

Booked four flights for a holiday in Portugal. Had to cancel for health reasons. I was quoted 150.00 dollars each for my wife and I for cancellation. They reduced it to a hundred dollars each. They carted me 200.00 for EACH flight. What a scam. When you call they will not tell you where they are located. Their agents all speak English as their second language. I have called three times asking for an email telling me that our flights have been cancelled and that they are not refundable. I am still waiting. I have never been so frustrated in my life. This experience has cost me three thousand dollars! Do not use flight hub.

If your health is important to you, than stay far far away from this tiffs.
They might catch you with a very attractive ticket pricing, but once you'll click the submit button to purchase your ticket then you're in big trouble, and the misery and aggravation will start from that point of time.
Here are the points you can expect.
1. Any little inquiry you'll have and you'll need their customer support's help, your call will take a minimum of 30 minutes of your valuable time (it can take an hour or more some times).
Their customer service are based outside the country in India etc. ("to save them costs"), and you can hardly get a fluent conversation with their agents.
To get an answer on any question related to your ticket, they will ask you to wait 3 to 5 minutes on hold, and they will usually come back between 5 to 10 minutes to continue the call. If you have any doubts on what I just wrote, than I encourage you to call them NOW, and you'll right away see that I was right.
I bought from them a multi city ticket when I was traveling from Montreal Canada to New York and then to Tel Aviv, and I would not exaggerate that it took me HOURS to settle simple changes to my itinerary, when I could of gain this valuable hours by paying only a few more dollars to a local travel agent or through an alternative online travel agent.
2. For your information, if for any reason you'll need to cancel by them a refundable ticket, then you will be penalized by them by a minimum of $450 and up.
When I questioned them on it, that in their terms and obligations of the ticket (when doing the booking) they write a maximum of $250, the told me that they don't have any answer for this and they can only be 'sorry' for the inconvenience (what a shame).
In this case I didn't have any other choice and I was forced to cancel my ticket, and I had to buy a new ticket, because to make a change to that ticket would of cost me close to a thousand dollars.
I warn you. Please don't get influenced by the price only, you'll regret it for life.

Horrible experience. Booked a flight at what I thought was a good fare. I was emailed more than
24 hours later to inform me that the fares had
Gone up and that I would have to pay an additional
$100 to keep the reservation. Spoke to a supervisor
That was completely useless. My options were to pay the extra money or cancel the reservation.
Where I come from this is false advertising!
Spare yourself the aggravation and book directly
With the airlines.

I just lost about $300 for the flight I reserved through Flighthub and am not able to use the ticket. When you are booking a flight, they do not tell you that all of their tickets are non-refundable. The insurance for trip cancellation covers only medical issues or military services. Their customer service is really bad. I have never felt to be treated that bad. I called Flighthub, insurance company and airline three days in row and each day I was on the line for hours.
I purchased the insurance to be refunded in case I need to cancel it. There was nothing on their website mentioning their tickets are not refundable not even on my ticket. I called them four days after reserving the ticket and 16 days before my departure date! I just want to cancel my reservation and asked for refund. I called the insurance company they said since your case is not related to medical issues and it is related to business they won't cover it. I will NEVER purchase any ticket from Flighthub and will inform everybody I know to avoid them!
I wish I had read the honest reviews about Flighthub before booking any flight. I see that is how they treat everybody. Business with them is a nightmare. Don't waste your time and money. I wrote a review few days ago and an agent from Flighthub sent me a message that they will contact me. They never contacted me nor refund me!

I booked for my family vacation for July, so happy that found the best deal. After the confirmation email that our ticked was booked, another email was sent to me that it was cancelled due to card error. But the amount was already debited from my account.If there was an error about my card why the payment go through and debited in the first place? I called the customer service to get my fund back so I could book to another ticketing agency, he said it takes 2-10 buss. Ridiculous! Its my first time to book through them and its a bad experience.

What a horrible experience! I booked 4 tickets through flighthub yesterday and used my credit card to purchase them. After the website said "Success! Here is your confirmation number..." I received an email stating there was a problem with the credit card and a small balance was left over of $156 and if we would like to use a different credit card for that transaction we could. Odd, but we just wanted to complete the booking so we put the $156 amount on our bank card. Shortly after that we received another email stating that there was a problem and that no payment has been received. Then another email saying our tickets had been cancelled. So we got on the phone with our credit card company first and they said that flighthub had indeed charged our credit card for $1,400. Now we were suspicious, not to mention confused, and we checked our personal bank account and saw that flighthub had taken the liberty of deducting $1,500 out of our personal bank account when we only authorized them to take out $156. Back on the phone with flighthub where they still denied no charge had occurred. Two hours and a three way call with my bank later, they finally see the light and say they will refund the money and reverse the credit card charge which could take anywhere from 1-5 days. Thanks flighthub. Now on top of having no airline tickets we now have no money in our bank to pay our bills this week! Do not use this company!

Booked a flight only to not actually be "accepted" on it even though we received our itinerary and never heard anything from flighthub that we didn't get the flight we paid for, when we turned up to the airport to come home they had no record of us and now we are currently stranded in the airport with no money as flighthub attempts to book us a new flight 2 days from now. They have refused to try to help us even with a food allowance nevermind paying for a hotel for us.

Tried to book a flight 3 times, and had it canceled every time. I called them to help me but they said it must be my credit card and told me to call my bank. I talked to my bank and there was nothing wrong with my card and my limit was well over what the flight cost. I rebooked 2 more times and had it canceled. I tried to call again to book the flight over the phone but the representative was extremely unhelpful, aside from saying there was a problem with their site, so I asked to speak to someone else and am currently still on hold. Too much hassle for a simple booking. Also each attempt at booking charged my card 1$ for absolutely nothing!