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A N.

Contributor Level

Total Points
86

1 Review by A

  • Flighthub

1/11/17

I just lost about $300 for the flight I reserved through Flighthub and am not able to use the ticket. When you are booking a flight, they do not tell you that all of their tickets are non-refundable. The insurance for trip cancellation covers only medical issues or military services. Their customer service is really bad. I have never felt to be treated that bad. I called Flighthub, insurance company and airline three days in row and each day I was on the line for hours.
I purchased the insurance to be refunded in case I need to cancel it. There was nothing on their website mentioning their tickets are not refundable not even on my ticket. I called them four days after reserving the ticket and 16 days before my departure date! I just want to cancel my reservation and asked for refund. I called the insurance company they said since your case is not related to medical issues and it is related to business they won't cover it. I will NEVER purchase any ticket from Flighthub and will inform everybody I know to avoid them!
I wish I had read the honest reviews about Flighthub before booking any flight. I see that is how they treat everybody. Business with them is a nightmare. Don't waste your time and money. I wrote a review few days ago and an agent from Flighthub sent me a message that they will contact me. They never contacted me nor refund me!

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Sarah C. – Flighthub Rep

Hi there,

We're sorry to hear that you're having issues with your booking. Could you please send us your 9-digit booking reference number by private message? Our escalations team can look into this and see if there is anything we can do to resolve this.

Kind wishes,
FlightHub Team

A Has Earned 6 Votes

A N.'s review of Flighthub earned 6 Very Helpful votes

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