FlighthubReviews 5,068

I purchased a round trip ticket for my brother-in-law to come and see my family, including my son who has cancer and is not doing well. I purchased the insurance on the airfare because of the condition of my son and the non-ability for him to have visitors and my brother-in-laws work and school schedule. My son's cancer is growing again and is unable to have any visitors, so I contacted flighthub to request a cancellation of the tickets and was informed that since I purchased the insurance, I would have to contact the insurance to request the refund. I called the insurance company and was informed that the only way I could get a refund was if my brother-in-law had cancer and was unable to fly. They directed me back to flighthub and I went back and forth between the two for almost an hour, speaking with many different people until I was told that I could file paperwork for the insurance company to review and consider a refund. At this point, I even settled and requested a credit if they would do that. The email I received stated that I had a 10 day free look trial period to call and request a refund. I called within the 10 day free look period and was still told no. I ended up having to fill out the paperwork and was denied. So I spent over $300 on a round trip ticket that wasn't used. I purchased the insurance on this and was treated with incredibly poor customer service and ended up losing out on the money that could have been used for other things like medical bills. But my family has priority and I saved to buy this ticket for a Christmas present for my son. Thanks for nothing flighthub. YOU SUCK! I will never use you again and I will make sure that all of this is plastered all over the internet so hopefully nobody ever books a flight through you again!

-Atrocious customer service; navigating phone system to actually speak to someone who is competent/empowered to do anything takes at minimum 30 minutes (prepare for longer)
-Extremely slow to respond to issues, numerous follow-up attempts needed
-Did not inform of cancelled flight, therefore I missed out on a long planned vacation
-Misleading remarks made by 'management' while attempting to get reimbursement for expenses incurred as a result of their failure.

I would like to preface this by saying that I have booked tickets through FlightHub before and have generally found them to be efficient and easy to use, while providing cheaper airline prices. After my last experience, I don't think that I'll be using their service again and would urge people to beware of purchasing tickets from this company.

I bought a ticket online that had travel insurance (trip cancellation) included in the ticket price. I was sent an email confirmation of this purchase minutes later. 10 minutes later, I was informed that the credit card had been declined and that I needed to call them. I had no limitations on my card so this transaction should have gone through. After attempting to call them to sort it out, I had spent 40 minutes on the phone, waiting for an agent, before I gave up. Having checked to see if my credit card had been charged online, I found that no transactions had gone through, so I decided to try and purchase another ticket. I found a cheaper ticket online using ExploreTrip and decided to opt for that service provider instead.

One day later, I received another email indicating that my credit card transaction had in fact gone through and that they had taken the liberty of removing the travel insurance from my purchase, meaning I now had two tickets and no trip cancellation insurance. Unfortunately, it was the christmas holidays and I didn't notice the email until a week later.

After spending 3 hours on the phone attempting sort it out with FlightHub, and my credit card provider, the best deal that they could offer me was a $300 cancellation fee. I attempted to escalate my complaint with a supervisor but they informed me that they were unable to do so. I was stonewalled.

I want to like this company but being sent an array of confusing and contradicting emails, not being able to escalate a complaint and being charged 300 dollars for a flight cancellation has really soured my experience with FlightHub.

I paid for a round trip flight for my son to come home for Christmas. I also paid $86.40 to manulife for cancellation insurance.
I tried to change the return date for him as he was able to stay longer to visit and upon calling flight hub to see how much it would cost I was told $75 from them and $75 from westjet plus any difference in flight.
I told them I had purchased the insurance and they said that the flight is nonrefundable and partially used so it would cost me $150 plus the difference f a new flight it would be approx $700! This is domestic travel! Toronto to Edmonton. I said that can't be right because I'm looking online right now and flights are way cheaper. I said I would be better off to just book a new flight! She told me to go a head if that's what I wanted to do.
Over the course of 3 days and 5 calls I spoke with the rudest people I gave ever dealt with! They do not care what so ever. They have no customer service skills and speak poor English. I don't think they are even in Canada as I asked where they are located and she told me they can't say. I asked to speak with a supervisor and was REFUSED. I had to call back twice before finally the third person put me through to one and it was only because I had to get really angry which I'm not that kind of person.
The "supervisor" didn't speak good English either and was no helpful either.
I will NEVER use them again and have been warning all my family and friends.
They are scammers and are refusing to help me out with a new flight to get my son home. So it ended up costing me $900 to fly my son home for Christmas and now I have to fork out more money to fly hom home. Thanks flight hub for scamming me at Christmas! Shameful!

It is so bad and very sad how the company treats customers. I had to change my flight ticket for my emergency situation but it was so complicated. It was supposed to done on the phone early December but still I cannot get any confirmation by email. It has been for a month... moreover, they want me to call again... why? (It took for an hour every time when I called) and also gave me more fees... why? Even if it is not different from the previous changes? And plus, the phone number which they gave me to contact them, it doesn't work. I am not in Canada neither America right now... If the number doesn't work, how I can contact them? Email? Yes, I have sent email but... no answer. I don't know why I have to call and confirm again even if I have done on the phone a month ago! I don't know I can go back to Canada now because they don't give me the confirmation but the money has taken from my account. How much money do I have to pay more? I don't know what to do anymore. I have just lost my father... I do not need any more depression. It is so sad.

The worst customer service ever i will never book tickets again with them. They keep me forever on the line to speak to a manger and after all that wait the manager didnt do anything too. They ripped me off and they are trying to make money by convincing you to reserve the expensive tickets because the cheaper ticket is not available and right after i booked the other one. I found the ticket i want on thier website available: S. I recommend cheapoair and one travel. They care about their customers but flighthub is the worst ever ( thieves!)

I called these guys 3 times, every time wasted my 30 mins, just to correct a small mistake in my daughter last name. Everytime I was asked to wait 3-5 mins, I waited for 30 mins and then line broke off. They did not even to bother to call me back, though every time asked for my cell phone confirmation. Very poor customer service, very disappointed, do not use their services. The last who named herself Reese, with employee number 293, asked me to wait 3-5mins, and I am on line for last 20 mins.

Every time
I call for a price that; s advertised for my flight the price has gone up by the time I try to book it. Nobody on this website speaks clear English and the phone static is terrible. I have lost three flights due to sudden increases in the past two days and finally got one booked only to find that the return date was wrong and if I want to change it to what I asked for I have to pay a cancellation fee. Don't go here...

After booking you will see an option to add an "Extended Cancellation Policy" with no price listed. I selected it assuming I could cancel it at checkout if the price was too high. At checkout the ticket total was listed and under that it said "Add A Plan" and under that was $119.94. I did not want it so I did not select "Add A Plan". But you get charged anyway because they say the $119.94 was already assumed and the "Add a Plan" was to add additional plans. When I called, the agent refused to refund it and refused to give me a supervisor until I made it clear I was not going away. After a long hold and a long "discussion" with a supervisor I was finally given the refund. They may have covered themselves legally, but their little scheme is totally deceptive and unethical.

Please hire people who can speak and understand basic English. We've just spent countless hours making a simple change. And was called back at 3AM by them to ask for more money for the change. And now still waiting. It's Christmas Eve. WTF. I have no more voice left from arguing with these people. And they don't understand my questions. They just keep repeating the same thing over and over. They cant even tell me a simple list of what I'm exactly paying for. Never, never book with flighthub. No matter how cheap it is.

The airline changed my flight and created a misconnexion. It has been my 7th time calling. Sometimes when they put me on hold it just hangs up, sometimes they just say they cannot do anything, sometimes they say they dont have any available flights for me even though i can see online that there is spaces! I'm still waiting for a so called email (the first and second call i was also told this but no email ever came to me) from the scheduled department. I'm risking to loose all my ticket because of this misconnexion. To this day, still no solution except rebyuing a whole new ticket which will cost me double the price. Unbelievable. This company is highly unefficient and careless of its customers..

Wanted to change my flight but I was told by agent I could not change my flight. I found out from another company that was not the case. By that time I had already flown. I tried to change my return flight I was then advised by another agent that I could only change my flight before I had flown. Besides contradictory information, I was put on hold for long periods and I had to look for another flight with another airline, meaning I would lose my money. This service not worth it. This was the worst flight service I have ever used.

BEWARE of the pre-checked button which will cost you $19.99. It's for an 'extended' cancellation policy but is only valid until 11:59 of the day you make the reservation. This amount is non-refundable.

BEWARE of the pre-checked Manulife insurance button which will cost you $14.94 a day while you are travelling if you don't uncheck it.

The seat plan diagram does not work. You spend all this time picking out the seat(s) you want only to get an error at the end.

If you call them to try to reverse the charges, you will have to wait at least 20 minutes.