FlighthubReviews 5,076

This guys are a COMPLETE JOKE! So pls don't waste your time or resources using them. I flew from YYC-YYZ for a quick business meeting and my return flight was for 6.30pm, after my meeting was done at about 10am, I called them to see if I could change my return ticket to go home immediately, oh boy! As at the time of writing this review, these jokers have had me be on hold for over 1hr listening to some ridiculous call hold music when all I wanna do is just go home. Talk about a company that cares nothing about customers, IATA needs to review the policy of allowing major airlines carry out date change on 3rd party booked tickets and charge the 3rd party booking platforms for not caring. I'm here sitting at the airport and don't know what to do next, STILL ON HOLD.
This company for all I know could be a one man biz somewhere overseas, can anyone HELP ME? SOS

We are totally dissatisfied with FlightHub customer service. We have a booked a ticket to LosAngels for 7.20 PM flight on Christmas eve, but they were sending emails that my itinerary has been changed and I was visit the booking to confirm the update itinerary and there was a Manager My booking link provided. This link never got updated and it was showing the same old itinerary till the last moment. When I call FlightHub, they are telling we have call them but their email is not descriptive that I've to call. Because of this issue, I ended up rebooking the ticket at the last moment and last over 1500$. Don't go for this website if they give you the ticket on a discounted price. You will end up paying more than double later.

Bought tickets through here with insurance. Airline changed the departure/arrival, FlightHub wouldn't allow money back, but would accommodate change. Customer service was terrible, after a hour long wait and confirming details multiple times, we made one change but not the second, my baby woke up and I told the tech I would have to leave, when I called back up, they charged me $300 CAD for an additional change on the tickets. If I hadn't been disconnected it would have been free. Terrible customer service. Will never buy a ticket through a broker again.

Terrible Service - Unhelpful and Unresponsive
I was charged $200 on my credit card without any explanation. For the past two days, I've been trying to get help, but all they do is transfer me from one sales representative to another—nobody is actually helping. When I asked them to assist me, one of the representatives even hung up on me.

I'm extremely disappointed with how they've handled this situation. It's unacceptable to charge customers without reason and then refuse to provide proper support. If I could give zero stars, I would. Absolutely donot recommend this company.

I paid through flight hub a round trip to mexico on the way back the airline went bankrupt. Even tho texting flight hub they kept saying my flight should be there. There was no live agent only Ai texting. Even staff at airport said theres no flight. I had to re buy on air Canada again & iam still waiting for refund after a week and a half DO NOT USE FLIGHT HUB

Never trust this website. They sell airline tickets at a supposed discount. We buy them thinking we are paying less. Hours later, they deduct different amounts from our account. I agreed to a ticket for the TOTAL amount of $660. Hours later, they changed the price and the total amount was $820, with prices and fees that were never shown before. The customer service is terrible and they do not answer our questions. They just go around and around in their answers and are never clear. I contacted several agents. It was horrible, because I requested a cancellation and they still charged me an extra $75. This company is dishonest, a fraud, and they still charge me for the cancellation because they charged the wrong amount.
FlightHub Booking Confirmation Number: 261-862-581

Bait n switch on pricing for international flights. They said my flight was not available after ticketing it due to airline and when I checked the airline directly, it was available. I filed a dispute with credit card and now fighting FLIGHTHUB. We will NEVER pay for this scam

Please take these reviews very seriously. Flighthub is the worst of all travel agencies that ever existed. In fact, be careful providing them with your banking, or personal information. They are all scammers. They do not provide their emails, or full names for a reason. If you every happen to run into any issues after you paid for your ticket, goodluck trying to get them resolve it. Customer service is from the pit of hell. They will straight up hangup on you. These theives continued to charge my credit card two months after I booked my ticket. I tried contacting them and they won`t pickup. DO NOT USE FLIGHTHUB, BELIEVE ME. THEY ARE ALL THEIVES. AVOID BEING SCAMMED BY A BUNCH OF PROFESSIONAL SCAMMERS.

I AM OUT $1200 + AND COULD NOT REACH THEM AT ALL WHEN FLIGHT WAS CANCELLED. WAS STRANDED AND AS A THIRD PARTY DID ZERO TO ACCOMMADATE US AT ALL. JUST IGNORANCE

Have been using online travel agencies for over twenty years, at least twice a year. First time, and last time, I used flighthub. They are dishonest, fraudulent, con artists. Complete lack of customer service or honesty. Will never use them again. Miserable experience.

Do not use this company. Arrived at the airport to find out that they booked my flight for 3 days after my departure. Had to buy a new ticket for a different airline costing me almost $900. They offered a refund only to then the following day state they weren't doing it anymore. Worse off the conversation was emailed to me with statements that I did not say and they removed the conversation of the discussed refund. This is a scam - do not use this company

Tried to get a refund as my daughter suffered a heart attack; I then 3 weeks later suffered a heart attack and stroke. They will not refund me even though I have cancellation insurance.

3 of us girls traveling together out of Vancouver. With a connecting flight. Flight hub changed the time and the flight. The change occurred months ago. Only one of us was advised of the change 3 days before leaving. She advised the us of the change ( good thing we're friends). Checking in it was discovered flight hub never advised the airline (WestJet) of the change ( tickets were not reissued). The airline did everything in their power... But it is up to the 3rd party company to issue the tickets. Flighthub did not want to help at all they said it was the airlines fault... After hours of trying to communicate with Flighthub... Several disconnects and holds... Dismissing our concerns... We became very concerned... Flights were missed by us the only other option was rebook for the next day. Flighthub still tying to put the blame on the airline. We asked an airline employee to help us. He understands the third party tickets. Nearly 4 hours later the airline employee was successful in getting the all 3 of us on a connecting flight the next day. We are all grateful to the Westjet employee that understood the the third party tickets and advised Flighthub that they are responsible for the error and need to re-book the girls at Flighthubs expense. 10stars to Westjet and NEGATIVE 100 to Flighthub. Flighthub told us they didn't have time to reissue the tickets... So that's why we missed our flight?
The issue was eventually resolved, and the flights were rescheduled for the following day, by Flighhub. A supervisor was brought in (the next day) and offered free bag check, for the inconvenience?
I stress that if the West Jet employee hadn't spent a good part of his day on the phone with Flighthub, our issue would not have been resolved.

I booked a flight with Flight Hub to an area of a foreign country which I have never traveled before. I realized that I was flying to the wrong airport and needed to cancel the flights I booked. They only have an automated system that does not allow you to type in full responses or talk to an agent. The system would not cancel both flights. I have been fighting with their automated system for days and have not been able to cancel the flight or talk to a live person. The automated system says the only option is to "buy a new ticket. The first ticket was $1400 which I cannot get cancelled. I do not want annother $1400 ticket with them.
DO NOT USE FLIGHT HUB. THEY ARE NOT RELIABLE AND YOU CANNOT GET AHOLD OF ANYONE IF YOU NEED HELP!

This company should be banned to exist. They use "bait and switch" to increase the price of their tickets. You give all the information and are ready to press the book button. Then they inform you the price went up. They were fined 5.8M by the Competition Bureau for deceiving customers, yet they still carry on. Absolute garbage.

I would give them a NO star if that was an option. Asked them to call me multiple times. It was a stand off the person refused to call me. Best option is to book with the actual airline. Flight Hub is useless.

Went to check in for my morning flight in London and realized I had transposed two letters in my name. Airline would not let me board my international flight. Tried calling customer service and they are closed from Midnight to 8 am. Online chat said someone would help me and left me hanging for hours. Meanwhile I missed my international flight because FlightHub had to be the one to correct the typo. I had to repurchase another one way ticket with one days notice to get back to the united states. I am out several thousand dollars. Haven't heard a word from FlightHub. Will be filing a complaint.

Girlfriend and I, 3 kids each, booked the exact same flight within seconds, she got hers confirmed, mine got declined (not cc). Their site gave me a different option, 3/4 flights were still together, so I took ther suggestion. I got a confirmation, flipped the laptop close, awesome!
They sent another email saying it's not confirmed anymore… didn't see that one right away, I had the confirmation one, when something is confirmed, it's confirmed… The following morning the phone calls began with their awful customer service. For the same flights, it was now +-900$ extra. Almost a week of calls, and a couple days with no answer or call back from them, I booked with someone else.

Customer service is absolutely awful.
They won't even try to gain a customer by eating the difference because of their glitch.

Might have to update if my girlfriend and kids have any issues

Be super careful with them. The will change you crazy high when you are not careful. The customer service is slow and not helpful. They don't cancel extra charges. I have been charged more 670$ for selecting seats.