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Fashion Nova is the top online fashion store for women. Shop sexy club dresses, jeans, shoes, bodysuits, skirts and more. Cheap & affordable fashion online.
The overall reputation of the company is marred by significant customer dissatisfaction, primarily stemming from issues with order fulfillment, shipping delays, and inadequate customer service. Many customers report receiving incorrect or damaged items, difficulty in obtaining refunds or exchanges, and a lack of accessible support. While some customers have had positive experiences with specific products, these are overshadowed by the overwhelming number of complaints regarding the company's reliability and transparency. The prevailing sentiment suggests a pressing need for improved customer service practices and a reevaluation of fulfillment processes to restore consumer trust.
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Fashion Nova sales cheaply made ugly pieces. They have deceptive and misleading advertising. Customer service is horrendous. Stay away from this store if you value your money.
After returning my entire order because nothing fit, I waited for a credit to be issued- it never came. The company insisted they never received my items and refused to issue me credit back. I have spoken to and emailed them over the past six months and this issue has still not been resolved. I posted a review on BBB.org as well to warn people- do not return items to this company!
Fashionnova's feather bedroom wand lingerie sets a new tone to our evenings. It's just my right type of sexy... and my husabnd's, too.
No other face mask has helped improve my skin than fashion nova's collagen face mask. I love how affordable they are and yet they're so good on my skin.
Last night's bachelorette party went crazy with laces. Thank God, i decided to put on the lace off shoulder dress I got on FN I fit just right in and enjoyed the night 'til dawn.
I just got my package. I ordered 59 items and only recieved 26. Im missing 570 worth of clothes and no ones trying to help. Everyone just sends me somewhere else.
FN's website is so easy to navigate and very vibrant to look at. I have easily accessed categories to my liking. There's so much more that I want to look at. Will definitely be back.
Thank you for the package it arrived really quickly! I love the shirts they're easy to put on and makes me look smart. And they're really comfortable! Definitely going back for more.
Fashion nova might just be the best online shop ever. I love that the clothes fit all women of different sizes, plus the pieces are so comfortable to wear. Their customer support is so friendly and helpful, as well.
Fantastic service everyday. Great items very trendy and of high fashion. Fast delivery and pieces are well packed. Highly commended over all customer service. Two thumbs up.
This hop has fulfilled my VS fantasy with their amazing set of lingerie. I can't stress it enough, this shop's stuff is so good.
Fashionnova's special occasion jumpsuits are must haves! So elegant and trendy. They're my new favorites. The ruffle rompers are so cute, too.
I said no to plain wears when I started ordering from Fashion Nova. I get noticed now and I could really see that I got a huge boost when I started wearing Fashion Nova. I feel so fabulous!
I'm a rather large woman and shopping for sexy used to be a dream for me. Sexy lingerie were meant for sexy girls until I came across Fashionnova's lingerie collection. Not only did they have my size they had lots of it in different styles. I never felt this sexy in a long time.
The challenge in buying clothes online is that the sizes are too small. It's like they were made for only skinny people. Large sizes are still too small. So it was like a miracle when I ordered from FN and I got something that wasn't made for mannequins. FN makes clothes for real girls.
This brand is one of the greatest online shops I've discoverd. They have such top quality tops and jeans. I love their bodysuits as well. They're all fairly priced and the transactions are very convenient and easy to process. You should check it out yourself.
FN cares about its customers. When I have a concern about something, they reply promptly. This shop makes sure you get your end of the deal too.
I bet fashion nova always makes sure their deliveries arrive on time. I've never had a wrong order experience nor any delays. Their services were always so reliable.
I never though Fashion Nova could be this good of a shop. I love almost everything in this shop. They've got varied options to choose from.
Answer: I received a full refund via original form of payment which was Paypal. I emailed them daily, reported them to the Better Business Bureau and opened a claim with PayPal. They sent me a store credit but I refused it and threatened legal counsel. Money was refunded in full 3 days later. Do not let this establishment bully you.
Answer: Do not order from this company you will regret it
Answer: Out of the six times I ordered from fashionova I received my items four times the two times my order never arrived I received no assistance from them but a vague response and no follow up when I e mailed back. They offer no refund or assistance at all when trying to locate a package you will have to work with your bank in order to get some resolve, pathetic company who only ensures celebs are getting items delivered and satisfied while everyone else they treat as peons who they can care less about. If your not insta famous they don't ensure a smooth customer experience for you and you will soon be left disappointed. Great merch but not worth the frustration.
Answer: I placed an order on cyber Monday, it's now Dec. 8th and I have not received my items. Not my items or a tracking number but they sure took my money! I just want my money back at this point.
Answer: Do not order from them - i placed my order on april 12th for $287 USD tracking number does not work and they refuse to answer my emails
Answer: FN website it states, "If your tracking information states that your package was delivered and you have not received it. You must address this with the United States Postal Service. Fashion Nova does not hold responsibility for packages that state to be delivered. We do not issue refund for packages that state being delivered."
Answer: Same... placed 2 orders for my vacation. The 25th and 30th of Nov. Needed the dress for my birthday weekend away. I got one dress when I came back and the other one is being delivered today. Just terrible. Bad customer service. Can't reach nobody by phone. All emails I recieved were automatic responses. Not personalized at all
Answer: The same thing happened to me, I never received my items because after they took my money they realized that the items Ive ordered were no longer in stock. They sent me a cyber gift card. The website clearly states that the gift cards will be sent when a returned is made but if I never received the items why cant I get my money back. Im reporting them to the Better Business Bureau
Answer: Don't waste ur time its better u go get a dress from another store, cuz you won't be receiving your dress on saturday, i oredered 23 pieces of cloth from them and am yet to receive none for the past six days
Answer: 5-7 days... maybe even 14 days. They lie about 2 day