On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Fashion Nova is the top online fashion store for women. Shop sexy club dresses, jeans, shoes, bodysuits, skirts and more. Cheap & affordable fashion online.
The overall reputation of the company is marred by significant customer dissatisfaction, primarily stemming from issues with order fulfillment, shipping delays, and inadequate customer service. Many customers report receiving incorrect or damaged items, difficulty in obtaining refunds or exchanges, and a lack of accessible support. While some customers have had positive experiences with specific products, these are overshadowed by the overwhelming number of complaints regarding the company's reliability and transparency. The prevailing sentiment suggests a pressing need for improved customer service practices and a reevaluation of fulfillment processes to restore consumer trust.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Hey! I just got my package today and all my items were to die for. My tops were great and they fit me perfectly. The dresses are superchic as well. Thank you so much, FN.
I get shiny blings anytime of the day with Fashion Nova. Their accessories are cute and does not fade so easily. Their scarves are also a collection to venture upon.
I said no to boring outfits when I discovered fashion nova 2 years ago. They've provided me with stylish items every month and there's always something to look forward to every time I visit their shop.
Fashion Nova is not your typical online shop. They've got pieces that can be bought only here. I love the exclusivity and the convenience of their services.
It's amazing how I get amazing pieces from Fashionnova everytime. The delivery services are always on time, too. I love their tops the most, they're all so chic and fashionable.
I can't get enough of FN skirts. Their maxis and their midis are just my style. I love every design they have, plus they're super comfortable to wear.
Whenever I visit Fashion Nova's website, I love it the best when they add new wears to their collections. I get any bottoms I want for decent price ranges and I never get any delivery late.
I have been constantly receiving good and quality services from fashion nova for a year now and their products do not disappoint I've recommended the shop to friends and family, too.
I am a fan of ripped jeans ever since I bought a black pair from fashionnova 6 months ago, I love how comfortable they fit me. It shapes my underside perfectly as well.
I'm so glad I found fashionnova, if not, I'd have to stay with my boring closet for a long time. This shop has supplied me fashionable clothes for a year now and their services are lovely as ever.
The layered dresses that I bought from Fashion Nova last week were so lovely. I got to wear them this week and I can't be any happier. Thanks a lot, Fashion Nova.
I own 20 yellow tops from Fashionnova and I'm not planning on stopping anytime soon. I just got addicted to this color. Some tell me I own too much yellow, but o well. I'm happy with my purchases.
I can't stress enough how amazing this shop is. Everything here is so cool and trendy. I've got a few pieces from them last month and I'm back for more.
Fashionnova's floral off shoulders are must haves. They're comfortable and very chic. It's just about the right length for me.
I love FN's return policy. It gives me the feeling of reassurance whenever I buy stuff from them. Not that I had the need to return my items, I just love having that option.
FN is one of the best brands online. I have been a customer for a year now and they always surprise me with their lovely services and sturdy footwear, most especially.
I was surprised that I could buy affordable workout clothes here at fashionnova. They're not all just dresses and tops. It's cool.
Beep me denim jacket! FN's black classic denim jacket takes my everyday outfits to a whole new level. It's that good.
Nothing screams sex than taupe ruched mini dress from fashion nova. It's so elegant looking and sexy as well. I love how every piece they have in their collection are of top quality items.
I applaud fashion nova's use of big models. There are a lot of big women out there who appreciate fashion as much as skinny girls do.
Answer: I received a full refund via original form of payment which was Paypal. I emailed them daily, reported them to the Better Business Bureau and opened a claim with PayPal. They sent me a store credit but I refused it and threatened legal counsel. Money was refunded in full 3 days later. Do not let this establishment bully you.
Answer: Do not order from this company you will regret it
Answer: Out of the six times I ordered from fashionova I received my items four times the two times my order never arrived I received no assistance from them but a vague response and no follow up when I e mailed back. They offer no refund or assistance at all when trying to locate a package you will have to work with your bank in order to get some resolve, pathetic company who only ensures celebs are getting items delivered and satisfied while everyone else they treat as peons who they can care less about. If your not insta famous they don't ensure a smooth customer experience for you and you will soon be left disappointed. Great merch but not worth the frustration.
Answer: I placed an order on cyber Monday, it's now Dec. 8th and I have not received my items. Not my items or a tracking number but they sure took my money! I just want my money back at this point.
Answer: Do not order from them - i placed my order on april 12th for $287 USD tracking number does not work and they refuse to answer my emails
Answer: FN website it states, "If your tracking information states that your package was delivered and you have not received it. You must address this with the United States Postal Service. Fashion Nova does not hold responsibility for packages that state to be delivered. We do not issue refund for packages that state being delivered."
Answer: Same... placed 2 orders for my vacation. The 25th and 30th of Nov. Needed the dress for my birthday weekend away. I got one dress when I came back and the other one is being delivered today. Just terrible. Bad customer service. Can't reach nobody by phone. All emails I recieved were automatic responses. Not personalized at all
Answer: The same thing happened to me, I never received my items because after they took my money they realized that the items Ive ordered were no longer in stock. They sent me a cyber gift card. The website clearly states that the gift cards will be sent when a returned is made but if I never received the items why cant I get my money back. Im reporting them to the Better Business Bureau
Answer: Don't waste ur time its better u go get a dress from another store, cuz you won't be receiving your dress on saturday, i oredered 23 pieces of cloth from them and am yet to receive none for the past six days
Answer: 5-7 days... maybe even 14 days. They lie about 2 day