I don't think any of the customer service assistants are trained properly as they all give conflicting information. Also they're not helpful at all, I've been in contact with them for weeks now being told my package is on its way, it's just late due to delays. Now miraculously it's my fault and it was delivered 3 weeks ago... I don't trust Fashion nova at all, is it a scam? Not sure. I've seen some good reviews but this has been my first experience and just like that I've lost over $100 and am now being told to take it up with DHL. There is zero accountability, if you ask my opinion... Just stick with PLT, oh Polly, boohoo, ASOS. You know, the reputable online brands, this one is just not it.

I'm thinking these companies are all the same. I ordered from Bellewholesale cuz they were selling the same stuff as ChicMe but only cheaper so I ordered a pile of stuff; my bill was over $185.5 out of the 14 items were way too big. I contacted them right away requesting the return address to exchange for the correct size. They avoided the question instead asking me for sku numbers and what I wanted to exchange. This back and forth went on and on emails everyday of me asking for the return address. All they told me was the states, no actual address. As soon as the 15day mark came up, they started saying I'm sorry you're not within the exchange period! I asked repeatedly to speak to a supervisor and never did get one as they have now started ignoring the issue. I wish I could post a screen shot of these emails. I swore never to order from chicMe again realizing that there customer support team and emails were the same. Now I've tried to order from fashion nova and I'm concerned because when I Google the reviews, ChicMe came up as the same search result. I just hope this is not another big waste of money and time. How embarrassing if I have been caught by the same predator 3 times! I guess right now all I can do is remain hopeful... I have not received anything from Fashion Nova as of yet, im waiting but I'm lead to believe all these companies might be the same.

I placed an order four days ago and only to find out via email today, they cancelled the order. Fashion reason reason listed as 'other' whatever that means. As a 1st time buyer, testing out their products; this experience left me angry. I called their customer service, no one pick up. Keep your money and shop somewhere else.

I ordered two pantsuits under the BOGO Sale, a pair of jeans, and a bracelet. They sent me everything except one of the pantsuits and said because of high demand. I can literally go on the site and order the exact pantsuit and they will send it. Of course, I will have to pay the full price. LIES, DECEPTION, FRAUD! They had no intention of fulfilling their BOGO discount!

Order# *******. I placed an order a week ago. On April 05 the package said delivered but I never received it. I checked the lobby in my building and I reached out to customer service they said it was delivered and that the carrier took a photo of the package in the lobby as proof of delivery. However the picture taken was not of my lobby. Hence, it was probably delivered to a wrong address. I sent pictures of my lobby to customer service and they still insisted they can't do anything else to help me since my package was delivered. I will dispute the charge on my credit card and I will never purchase anything from fashionnova ever again. Horrible customer service. These people don't even speak English! I am extremely disappointed and disgusted. I attached the picture of the lobby taken by the carrier and a picture of my lobby! Totally different! I emailed them several times after that and they haven't responded to me yet.

Fashion nova is return policy is trash, honestly. The fact that you can't exchange items for a bigger size even if they aren't undergarments or swim wear is crazy to me. I also don't like the fact the you can't see pictures of each individual items of your order/shipment to refer back to, so if you wanted to buy another just to get a bigger size, that's put you would most likely have to look for something else. Depending on your big your order is you may see the names of the first to items after that it just say the number of how many other items you purchased. All they care about at the end of the day is money and sales. Not customer friendly at all, they do not care about making their customers happy especially the ones who's paid and shopped with them. Y'all have to do better. Especially with the refunds for people. All this just to return a pair of jeans for a size up. If they are small, they were barely put on let alone wore people be trying to return items same day. Cause they wanna wear items the PURCHASED properly and comfortably. I understand the undergarments and swimwear tho.

I returned an item within the return window and they gave me a $27 gift card even though we paid close to $100 for the item we got! I reached out to customer service and they said they don't do refunds even though I read their return agreement. I will never ever purchase from this website again and beware to all of you looking at buying anything from this website!

This company claims they can not return to your credit card. They will only give store credit. That is a SCAM. Their customer service is horrible. They do not even have a phone number to call someone. When you call, they tell you to go through the website. Do not purchase from this company. They do not care about their customers.

I highly recommend thinking twice about ordering off fashion nova. They do not offer full refund. They only offer store credit. Majority of their clothes online do not match what you receive in the mail. Fashion nova is a fraud.

I have ordered twice from here and I never received my order for both of those packages and they have yet to give me my money back for it

First time ordering on Fashion Nova and it's been a disaster. These people are scammers. I never received my package.

They won't return your money if you don't like something you bought and will ask you to add $8 to get a label on top of it … every reply takes a week then they will tell you you're not eligible for a store credit regardless - I spent $700 only wanted to return $300-200 worth of items since I bought few sizes of each as I wasn't familiar with the sizes and they won't try helping at all now they tell me I'm not even eligible to return for a store credit as it's been more than a month that we communicated

You have to pay more in shipping for an exchange than what you originally paid for the cost of the item. No rep to speak with. Please SHOP SHEIN!

These people are the worst. I returned an item, and they're telling me they never received it, and they're refusing to even give me the ridiculous store credit. And their emails are insane auto-replies, where it's obvious my email hasn't even been read. It's like the whole thread of emails doesn't exist, where a bot just analyzes each individual email and regurgitates a reply. This company is SUCH a scam.

I'm a frequent shopper of Fashion Nova so you would think that if my package was stolen or never delivered they would help me out instead of saying they're not responsible.
As the customer I shouldn't have to suffer for a product I paid for

Please start making clothes in bigger sizes FOR BIG BOOB GIRLS PLS!
It is very hard for us big boob girls to find clothes when all u make is small sizes where our tits will hang out so pls do better I need clothes just as much as u small boob $#*!es thanks for ur time :)

They are currently being sued a little over 9 billion dollars due to their return policy, which I have been having an issue with since december. I reached out to customer service to return clothes and get a refund, they said they only do gift cards. The customer service team took forever to get back to me and now i'm out of that 30-day window to return anything. They are not letting me return $300 worth of clothes, not only to NOT give me a refund to my payment method, but won't even give me store credit. The quality of most of the clothing I got is comparable to some shein items, i.e. Not good quality. The shoes also do not fit according to size chart on their website. I have a 7 outfits and 2 pairs of shoes that are unworn and brand new.

Each time I have ordered from Fashion Nova, it was for a few hundred dollars worth because I live in the UK and the expedition fee is quite expensive and I thought I'd save up by ordering big at once.
The last time I ordered, years ago, one of the items was tagged wrong. I therefor received a wrong item which didn't fit me, wasn't my taste at all AND was priced much cheaper than the item I actually ordered. I asked if I could get a return label for free since this was an error on their part. I was told off without any compensation.
I told myself I wouldn't order from Fashion Nova again.
Time have passed and I told myself I'd give it another go… apparently it was a huge mistake on my part to do so… because this time I placed an order worth of over 500£ worth, and THE PACKAGE has DIASPEARED during transit. I contacted them and after several exchanges they said according to the courrier, the parcel is UNTRACEABLE at this point.
So they offered a refund which I accepted, with the intent to wait for the refund to be processed, to place the same order again. After a couple of weeks the refund still wasn't processed so I contacted them again and received a message confirming they would escalate my case for it to be solved faster, only to finally receive a definitive answer a couple days ago, that no refund would be made and that I could try and contact the courrier myself (And have a good day of course).
I don't understand this lack of professionalism from a popular brand like theirs.
I don't know if you live in the US territory, but IF YOU LIVE ABROAD, I definitely DON'T RECOMMEND ORDERING FROM Fashion Nova!