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Fashion Nova is the top online fashion store for women. Shop sexy club dresses, jeans, shoes, bodysuits, skirts and more. Cheap & affordable fashion online.
The overall reputation of the company is marred by significant customer dissatisfaction, primarily stemming from issues with order fulfillment, shipping delays, and inadequate customer service. Many customers report receiving incorrect or damaged items, difficulty in obtaining refunds or exchanges, and a lack of accessible support. While some customers have had positive experiences with specific products, these are overshadowed by the overwhelming number of complaints regarding the company's reliability and transparency. The prevailing sentiment suggests a pressing need for improved customer service practices and a reevaluation of fulfillment processes to restore consumer trust.
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Shopping here at Fashion Nova have helped with my anxiety. I can always expect quality and reliable services all the time. Free of worries and concerns. Shopping here has offered me with so much satisfaction and relaxation.
I just got my FN butt shapes and they were exactly what I expected. I'll definitely order two more of these. They're so good. Thanks, FN.
Clothes in hues of red are my favorite thing here at fashionnova. They've got a lot of amazing deals for everyone and their size chart is so accurate. The thing about this shop is that they always have something for women of different shapes and sizes.
When I was at checkout I put the save 40 promo code and then it said applied at check out when I go to check out and pay I paid the total amount which was $1232. 51 meaning they didn't apply the promo code. I was supposed to pay about 730 something dollars and paid the full price! Now they're saying they can give me fashion nova credit for the 500 and something dollars. I don't think it's fair because it was a mistake from their side. They also suggested I return my stuff and of course I have to pay shipping and then they would give me store credit. They don't have to steal my money like that to make me buy things. I'm a good customer and have been for years. That's pretty sloppy fashion nova
The dresses that I bought from fashion nova last week were all so lovely. The fit was very nice and the cloth used was so cool to the skin and very comfortable, too. Have recommended to friends and family.
I have been loving these shorts, i had purchased 3! It's so comfortable and stylish. Thanks fashionnova, for helping me with my wardrobe. I've been meaning to buy some of your other products.
Hello, I am a French customer. I order on fashion nova website for years. I never had any problem and my friends either. Except since this summer... I notice that they changed their sending system abroad... NOW THEY USED DHL. I made an order of $ 191 DHL asked me to pay $ 100 customs.
It's a shame all French people face the same problem because of that we can not order on your site anymore because it's getting too EXPENSIVE!
So I asked what happen to fashion nova and they answer me with an automatic email!
I can't believe that! How a big company like this can do that?
Also they said free international shipping over 125 $ 6-10 days.
And 1-3 days shipping with DHL. But I never never pay for a DHL shipping, I just used the free international shipping so why they send it by DHL? It's crazy
I will never order on fashion nova again! And I think the half of French girl too
Fashion nova has one of the most sophisticated designs of bags. I'm in love with it. I surely am purchasing a bunch of other designs for the holiday giveaways
The jeans are comfy and very fashionable. It perfectly fits my shape. I love it coz i can pair it with a simple shirt especially during hot days. Thanks fashionnova.
Fashion Nova has got one of the best collections of cardigans online. I love their black cardigans the most. They match well with my tank tops and bodysuits. I can always create fashionable outfits with it.
I'm currently into yellow tops, ruffles and all. It started with a purchase from Fashionnova two months ago. I fell in love with that one yellow ruche top that's very versatile and could go with any bottom I pair it with. Now I have most of my pieces from Fashionnova
The new velvet rompers that I ordered from FASHIONNOVA were such a beaut. They were just the right fit and the cut was my right kind of sexy. I also love how the delivery comes on time always. No delays.
Fashionnova's apparels are the best investments I made so far. I love how every collection just keeps getting better and better with time. The services are as promised.
If you love some good old fashioned party skirts, Fashion Nova's got the best ones online. They're of high quality, very chic and fashionable, too. They've got footwear that are very appealing as well.
FASHIONNOVA is the best thing that's ever happened to me. I love how everything goes with each other. My warddrobe looks loveliee as ever with FASHIONNOVA pieces in it.
Super thanks to Fashionnova for providing me with such cool and fashionable outfits that are versatile and affordable. I have loved this shop ever since my first purchase last year.
My olive joggers just came in today and I got to wear them to the gym immediately. Oh and yes, they were comfy. Super comfy.
Fashion Nova's website right now has my favorite palette combinations. I visit it a lot more now than before. I get great deals every now and then, too. It's cool.
FN's rust satin dress set looks so good on the model that wears it on their website. I'm having trouble controlling myself from purchasing too much tonight. But it's just so good!
Answer: I received a full refund via original form of payment which was Paypal. I emailed them daily, reported them to the Better Business Bureau and opened a claim with PayPal. They sent me a store credit but I refused it and threatened legal counsel. Money was refunded in full 3 days later. Do not let this establishment bully you.
Answer: Do not order from this company you will regret it
Answer: Out of the six times I ordered from fashionova I received my items four times the two times my order never arrived I received no assistance from them but a vague response and no follow up when I e mailed back. They offer no refund or assistance at all when trying to locate a package you will have to work with your bank in order to get some resolve, pathetic company who only ensures celebs are getting items delivered and satisfied while everyone else they treat as peons who they can care less about. If your not insta famous they don't ensure a smooth customer experience for you and you will soon be left disappointed. Great merch but not worth the frustration.
Answer: I placed an order on cyber Monday, it's now Dec. 8th and I have not received my items. Not my items or a tracking number but they sure took my money! I just want my money back at this point.
Answer: Do not order from them - i placed my order on april 12th for $287 USD tracking number does not work and they refuse to answer my emails
Answer: FN website it states, "If your tracking information states that your package was delivered and you have not received it. You must address this with the United States Postal Service. Fashion Nova does not hold responsibility for packages that state to be delivered. We do not issue refund for packages that state being delivered."
Answer: Same... placed 2 orders for my vacation. The 25th and 30th of Nov. Needed the dress for my birthday weekend away. I got one dress when I came back and the other one is being delivered today. Just terrible. Bad customer service. Can't reach nobody by phone. All emails I recieved were automatic responses. Not personalized at all
Answer: The same thing happened to me, I never received my items because after they took my money they realized that the items Ive ordered were no longer in stock. They sent me a cyber gift card. The website clearly states that the gift cards will be sent when a returned is made but if I never received the items why cant I get my money back. Im reporting them to the Better Business Bureau
Answer: Don't waste ur time its better u go get a dress from another store, cuz you won't be receiving your dress on saturday, i oredered 23 pieces of cloth from them and am yet to receive none for the past six days
Answer: 5-7 days... maybe even 14 days. They lie about 2 day