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Fashion Nova is the top online fashion store for women. Shop sexy club dresses, jeans, shoes, bodysuits, skirts and more. Cheap & affordable fashion online.
The overall reputation of the company is marred by significant customer dissatisfaction, primarily stemming from issues with order fulfillment, shipping delays, and inadequate customer service. Many customers report receiving incorrect or damaged items, difficulty in obtaining refunds or exchanges, and a lack of accessible support. While some customers have had positive experiences with specific products, these are overshadowed by the overwhelming number of complaints regarding the company's reliability and transparency. The prevailing sentiment suggests a pressing need for improved customer service practices and a reevaluation of fulfillment processes to restore consumer trust.
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Hey, I just got my angel tank top today, they were great. Thanks a lot. Will be back for more. Thanks Fashionnova.
FN's chained to you mini dress is my right kind of sexy. It just shows the proper amount of skin I intend to and they're very classy, to top it all. I look good in most of the pictures we took, too.
Such a scam! I received my items almost all of which were terrible quality and fit/looked nothing like the picture. I tried to return almost all and they only gave me a credit for only a few of the items. I've been trying the get the rest of my money back but all they Lee doing is emailing me saying they have no information so I need to send them a copy of my packing slip which thankfully I took pictures of and then once I sent that now they are saying they need the tracking info and weight of the shipment? I paid for the shipping back to them and they received it over a week ago now so not sure what that has to do with my refund? I don't even think these are real people emailing me back. DO NOT ORDER FROM THEM, YOU WILL NOT GET YOUR MONEY BACK!
My newly purchased diva shine sequin romper is killing the night. I get compliments since earlier at the cocktail party. I can'thelp but feel extra confident.
I never thought high waist skinny jeans could look good on me, but they do and I have to thank fashionnova for that. Your pieces are haven't sent, very comfortable and wallet friendly.
Play it well with your Halloween costume this year. Fashion Nova's got a lot of pieces in store for you. Any costume you can think of, say it and you have it. Check their collections ASAP.
Use the promo code CHIC30 today and get 30% off discount on your purchases. It's applicable forall the apparels in store.
My collection of fashionnova dresses may be something to brag about. I've been purchasing dresses here since November of 2017 and I have to say, they were the loveliest investments I ever made.
Tattered jeans were never this good. I appreciate how much time and effort fashion nova put in their plus size collections. They even have a separate selection for men, too.
I have to say, this shop has got better items that the other shops I visit online their fall collection this year has got a lot of wonderful pieces. Plus, the services has improved a lot as well.
Their return and repurchase policy is crap. They don't have an exchange policy so god for bid something doesn't fit correctly, they want you to pay to return, wait until they receive it, wait receive an e card 7 days after they get it back, re purchase an item then wait another week to get it. There's no phone number to talk to an actual human regarding issue you've had. The whole "store credit only" on returns is a $#*!ty way to keep people's money when you know your company is worthless. Won't be purchasing from them ever again.
You only get store credit and have to pay for shipping. You don't even get the option to pay for it with your credit! You are already being told you cant get your money back and on top of that you have to kick out more money just to make the return. Disappointing.
The silvwe sequined dress that I bought from fashion nova two weeks ago have truly served me right last night. Everybody lovwd it on me, and I can't help but feel extra good because of it. Thank you fashion nova.
As cheezy as it may soumd, butteefly tees still grow on me. I was glad Fashionnova's got hip and minimalistically-designed butterfly tees to quench my longing for such.
The honey due masks here at fashion nova are so helpful in keeping my face moisturized and spots free. I have been using them for months now and I love how it works.
I was looking for cute and classy loop earrings to go with my look for the weekend. Since my schedule is packed for the week, I have to go online shopping. Thankfully, FN has got exactly what I needed, and for hald its price since I used my due discount. Thanks, FN.
This shop has got a lot of quality scarves that are so wonderfully designed. I have owned 20 pieces throughout the months I have been a customer here and I'm not near to stopping.
Fashion Nova has got faster transaction processes than any other shops online. It's so easy to finish the steps of purchases here and the delivery is very reliable at that. I get my packages in neatly-packed parcels.
The brown leather boots that I got from Fashion Nova 5 months ago were still as good as I first had them. They're sturdy and they have very comfortable soles, too.
I super love the quality and design of the bag. It has got two extra secret pockets in it, too. The hues used are so cute and pleasant to look at.
Answer: I received a full refund via original form of payment which was Paypal. I emailed them daily, reported them to the Better Business Bureau and opened a claim with PayPal. They sent me a store credit but I refused it and threatened legal counsel. Money was refunded in full 3 days later. Do not let this establishment bully you.
Answer: Do not order from this company you will regret it
Answer: Out of the six times I ordered from fashionova I received my items four times the two times my order never arrived I received no assistance from them but a vague response and no follow up when I e mailed back. They offer no refund or assistance at all when trying to locate a package you will have to work with your bank in order to get some resolve, pathetic company who only ensures celebs are getting items delivered and satisfied while everyone else they treat as peons who they can care less about. If your not insta famous they don't ensure a smooth customer experience for you and you will soon be left disappointed. Great merch but not worth the frustration.
Answer: I placed an order on cyber Monday, it's now Dec. 8th and I have not received my items. Not my items or a tracking number but they sure took my money! I just want my money back at this point.
Answer: Do not order from them - i placed my order on april 12th for $287 USD tracking number does not work and they refuse to answer my emails
Answer: FN website it states, "If your tracking information states that your package was delivered and you have not received it. You must address this with the United States Postal Service. Fashion Nova does not hold responsibility for packages that state to be delivered. We do not issue refund for packages that state being delivered."
Answer: Same... placed 2 orders for my vacation. The 25th and 30th of Nov. Needed the dress for my birthday weekend away. I got one dress when I came back and the other one is being delivered today. Just terrible. Bad customer service. Can't reach nobody by phone. All emails I recieved were automatic responses. Not personalized at all
Answer: The same thing happened to me, I never received my items because after they took my money they realized that the items Ive ordered were no longer in stock. They sent me a cyber gift card. The website clearly states that the gift cards will be sent when a returned is made but if I never received the items why cant I get my money back. Im reporting them to the Better Business Bureau
Answer: Don't waste ur time its better u go get a dress from another store, cuz you won't be receiving your dress on saturday, i oredered 23 pieces of cloth from them and am yet to receive none for the past six days
Answer: 5-7 days... maybe even 14 days. They lie about 2 day