business logo of Fashion Nova

Fashion NovaReviews 14,426

fashionnova.com
general, casual, evening & party, swimwear men, womenAge 19-25, 26-45
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From the business

Fashion Nova is the top online fashion store for women. Shop sexy club dresses, jeans, shoes, bodysuits, skirts and more. Cheap & affordable fashion online.


Clothing item from Fashion NovaFashion apparel by Fashion NovaMerchandise from Fashion Nova clothing lineFashion Nova fashion product

Business Highlights

General

Year Founded: 2006
Target Gender: men, women
Target Age Group: 19-25, 26-45

Shipping

Shipping Cost: $6.99
Free Shipping: sometimes
Free Shipping Detail: for orders over $76

Returns

Return Policy: free
Return Instructions: products must be unworn, unwashed, and have original tags attached and returned in their original packaging. does not provide cash refunds
Restocking Fees: no

Sustainability

Sustainability Score: We avoid
Recycling Program: no

Product

Style: general, casual, evening & party, swimwear
Body Fit: regular, plus size
Available Sizes: Men's (S, M, L, XL, XXL, XXXL, 2X, 3X), Women's (2XS, XS, S, M, L, XL, 1X, 2X, 3X, 4X)

Customer Service

Support Channels: email
Support Email: info@fashionnova.com

Payment Options

Payment Methods: card payments, PayPal, financing, Google Pay, Apple Pay, Amazon Pay
Buy Now Pay Later: Zip Pay, Afterpay, Klarna

How would you rate Fashion Nova?
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Fashion Nova Reviews Summary

The overall reputation of the company is marred by significant customer dissatisfaction, primarily stemming from issues with order fulfillment, shipping delays, and inadequate customer service. Many customers report receiving incorrect or damaged items, difficulty in obtaining refunds or exchanges, and a lack of accessible support. While some customers have had positive experiences with specific products, these are overshadowed by the overwhelming number of complaints regarding the company's reliability and transparency. The prevailing sentiment suggests a pressing need for improved customer service practices and a reevaluation of fulfillment processes to restore consumer trust.

This summary is generated by AI, based on text from customer reviews

service
866
value
799
shipping
854
returns
785
quality
773
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South Carolina
1 review
0 helpful votes
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More to come
November 16, 2019

I get excited every time I think of more items coming next week. I await the new additions with a thrilled heart.

Date of experience: November 16, 2019
Georgia
1 review
0 helpful votes
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Very fashionable
November 16, 2019

The pieces here are very fashionable, especially the dresses. The services are efficient as well, no delays in delivery.

Date of experience: November 16, 2019
New Jersey
1 review
0 helpful votes
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Black tote bag
November 16, 2019

A black tote bag is an essential for me. Once I saw one here, I knew I have to have one. It was lovelier in person, the details to it are well thought of.

Date of experience: November 16, 2019
Florida
1 review
0 helpful votes
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Better collections
November 15, 2019

I love how Fashionnova's got better collections for Fall this year 'round. Not that last year's pieces were not pretty, just that the items this year around are more varied. I love getting more options for my purchases.

Date of experience: November 15, 2019
South Carolina
1 review
0 helpful votes
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Thanks for the fast delivery, FN. My items came in no time. The services here have been amazingly consistent throughout the years.

Date of experience: November 15, 2019
Ohio
1 review
0 helpful votes
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Combat boots
November 15, 2019

Fashion Nova combat boots are so worth it. They're stylish and edgy, sturdy and has comfortable soles as well.

Date of experience: November 15, 2019
Tennessee
1 review
0 helpful votes
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Pink PJs
November 15, 2019

New pink PJs from fashionnova awaited me home yesterday and I was so happy they were all neatly packed. The PJs were so comfortable and breezy.

Date of experience: November 15, 2019
Texas
1 review
0 helpful votes
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No more boring outfits
November 15, 2019

Thanks to fashion nova, there are ni more boring outfits for me. Everything here is very stylish and feminine. I love the color combinations of the blouses and dresses.

Date of experience: November 15, 2019
Florida
1 review
0 helpful votes
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Floral kimono
November 15, 2019

What cool floral kimonos this shop has. I have owned different one from different other shops, but Fashion Nova's are still my favorite. They've got better designs.

Date of experience: November 15, 2019
Illinois
1 review
0 helpful votes
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Yellow cap
November 15, 2019

Hi, I just got the yellow cap I ordered, it was pretty. I'm planning to buy the statement caps next.

Date of experience: November 15, 2019
New Jersey
1 review
0 helpful votes
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Delightful finds
November 14, 2019

I can always search for delightful finds here at Fashionnova, be it a top, shorts, skirts or pants. The pieces here are affordable, too.

Date of experience: November 14, 2019
Georgia
1 review
0 helpful votes
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Return policy
November 13, 2019

I'm glad fashionnova's got a return policy, I get to exchanged my items whenever I want. Not that I needed it for most of the time, but I did had to return a pair of jeans that was a size smaller.

Date of experience: November 13, 2019
Colorado
1 review
0 helpful votes
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Very helpful
November 13, 2019

I had to change an order two weeks ago because I ended up ordering the wrong Kimono. Fortunately, the staff here at FN are very helpful and responsive to my request. I will never forget this.

Date of experience: November 13, 2019
Texas
1 review
0 helpful votes
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Unmatched
November 13, 2019

The clothes and services here at Fashion Nova are unmatched online. The tops, bottoms and even foot wears are within my budget for the month.

Date of experience: November 13, 2019
Georgia
1 review
0 helpful votes
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Sunshine dresses
November 13, 2019

I call FN sunday dresses as sunshine dresses since I never get any dull color. I stay bright and pop to keep my mood up.

Date of experience: November 13, 2019
California
1 review
0 helpful votes
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Swift
November 13, 2019

The delivery services here are so swift, I always get my items in no time. The sequined top was lovely, I love it the most. My sister took a liking to it, too, I might add some purchases tonight.

Date of experience: November 13, 2019
Texas
1 review
0 helpful votes
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Family gathering
November 13, 2019

I was looking for an online shop that would cater bulk orders of plain t-shirt for our family gathering when I remembered Fashion Nova. Thanks for tending to my queries and request. I got them now and I've distributed it to my relatives already.

Date of experience: November 13, 2019
Texas
1 review
0 helpful votes
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Minimalistic sweaters
November 13, 2019

Minimalistic sweaters make me a sucker for this brand. FN understands my style in clothes and everything here is very fashionable and IN with the trend.

Date of experience: November 13, 2019
Canada
1 review
0 helpful votes
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If you're from Canada...
November 12, 2019

If you're from Canada, DO NOT ORDER there. Never had to deal with such disgusting service... I'm from New-Brunswick and even with express overnight shipping, I got my order after 7 business days. I emailed them asking for a shipping refund and they gave me a 15$ gift card that can only be used on their website LOL. What a joke. Also, I had to pay customs (44$). I will never order from them again and I will tell all of my friends to do the same. Stay away, they will steal your money and try to manipulate you.

Date of experience: November 12, 2019
Indiana
1 review
0 helpful votes
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Speedy delivery
November 12, 2019

The speedy delivery of fashionnova is what primarily attracted me to this shop, the quality of clothes came second. My favorite items in the closet are the ones from this shop so far

Date of experience: November 12, 2019