business logo of Fashion Nova

Fashion NovaReviews 14,430

fashionnova.com
general, casual, evening & party, swimwear men, womenAge 19-25, 26-45
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From the business

Fashion Nova is the top online fashion store for women. Shop sexy club dresses, jeans, shoes, bodysuits, skirts and more. Cheap & affordable fashion online.


Clothing item from Fashion NovaFashion apparel by Fashion NovaMerchandise from Fashion Nova clothing lineFashion Nova fashion product

Business Highlights

General

Year Founded: 2006
Target Gender: men, women
Target Age Group: 19-25, 26-45

Shipping

Shipping Cost: $6.99
Free Shipping: sometimes
Free Shipping Detail: for orders over $76

Returns

Return Policy: free
Return Instructions: products must be unworn, unwashed, and have original tags attached and returned in their original packaging. does not provide cash refunds
Restocking Fees: no

Sustainability

Sustainability Score: We avoid
Recycling Program: no

Product

Style: general, casual, evening & party, swimwear
Body Fit: regular, plus size
Available Sizes: Men's (S, M, L, XL, XXL, XXXL, 2X, 3X), Women's (2XS, XS, S, M, L, XL, 1X, 2X, 3X, 4X)

Customer Service

Support Channels: email
Support Email: info@fashionnova.com

Payment Options

Payment Methods: card payments, PayPal, financing, Google Pay, Apple Pay, Amazon Pay
Buy Now Pay Later: Zip Pay, Afterpay, Klarna

How would you rate Fashion Nova?
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Fashion Nova Reviews Summary

The overall reputation of the company is marred by significant customer dissatisfaction, primarily stemming from issues with order fulfillment, shipping delays, and inadequate customer service. Many customers report receiving incorrect or damaged items, difficulty in obtaining refunds or exchanges, and a lack of accessible support. While some customers have had positive experiences with specific products, these are overshadowed by the overwhelming number of complaints regarding the company's reliability and transparency. The prevailing sentiment suggests a pressing need for improved customer service practices and a reevaluation of fulfillment processes to restore consumer trust.

This summary is generated by AI, based on text from customer reviews

service
871
value
804
shipping
859
returns
790
quality
778
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Massachusetts
1 review
0 helpful votes
Follow Dianna P.
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I really find it easy to contact them like, in one press, they will respond. When compared to others, fashion novas customer support is the most dedicated team, willing to serve those who encounters problems about FN! I love it, keep up the good work guys

Date of experience: December 15, 2017
Florida
1 review
0 helpful votes
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No problem at my end
December 15, 2017

In my fashion nova career, never did I encountered any problem when it comes to clothes but there are sometimes when it comes to shipping but for me, its normal. In fact, last week, I received the skirt I ordered and it is indeed in a perfect shape! Whenever problems persists, the customer support guys are always there, willing to assist me.

Date of experience: December 15, 2017
Ohio
1 review
0 helpful votes
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SALES everywhere!
December 15, 2017

I love them saaaales! They usually make me save a lot of money but I need the right timing to do so. Sales can be discounts or giveaways but no matter what it is, it is a great deal and Im definitely grabbing the finest of them!

Date of experience: December 15, 2017
Florida
1 review
0 helpful votes
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Fashion nova is love!
December 15, 2017

Everyone should really try this site out or if not, be outdated! Fashion nova has a lot of lovable clothes that can be worn by almost anyone that fits them. Teenagers love this including me, a 30 year old office lady! I approve of using this and fyi, this is my 3rd month, got no problem so far!

Date of experience: December 15, 2017
New York
1 review
0 helpful votes
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We got bonus to spend! And lucky you fashion nova because I select you! A jacket I ordered last week arrived in just 3 days and I can use it now, love the weather even though its cold thanks to this jacket. So thick and blocks cold perfectly!

Date of experience: December 15, 2017
Tennessee
1 review
0 helpful votes
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I expect more from them
December 15, 2017

Looking forward for future additions FN! I love the way you guys show off the dresses you sell. Models are effective and your site is simple to access. I can view immediately whether the item is fitted for me, really efficient!

Date of experience: December 15, 2017
Massachusetts
1 review
0 helpful votes
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So much possibilities!
December 15, 2017

The jackets or blouse goes well with their skinny jeans which makes it a lot easier for us women to create and pick our own style! I ordered 2 pair of jeans last time and a jacket because it was my thing. Anyone can order here so what are you waiting for?

Date of experience: December 15, 2017
Illinois
1 review
0 helpful votes
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There are a lot of fraudulent shops out there and are usually scams. When shopping with fashion nova, once can really feel secured with it! It is actually a great thing to do when you are concerned of your money. Fashion novas clothing is definitely a good placement of money.

Date of experience: December 15, 2017
Michigan
1 review
0 helpful votes
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What fashion nova did is also revolutionary like any other online shops. Cash arent needed much when transactions are being made and they are delivered immediately when the payment was confirmed. Delivery usually takes a while but maximum is 4 days so dont get worried!

Date of experience: December 15, 2017
Georgia
2 reviews
0 helpful votes
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Sweater republic
December 15, 2017

I love the sweater I have ordered here since it is perfect for the weather. It came on time before the winter came so Im well prepared and wont go cold and unfashionable when winter comes. Thanks for this.

Date of experience: December 15, 2017
New York
2 reviews
0 helpful votes
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Fashion nova does an excellent job when it comes to their staffs since they are fairly competitive when compared to others. I honestly think that they go thru a lot of screening before working. These customer supports helps me a lot by resolving problems quickly and easily. Calls are also answered by them in such quick manner that I dont need to wait anymore. Really competitive and impressive!

Date of experience: December 15, 2017
North Carolina
1 review
0 helpful votes
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The boys at my class will worship me thanks to FN! Just ordered a flashy top and it came around afternoon yesterday and to be honest, Im still wearing it right now. I love how fashion nova makes me cuter and more gorgeous than I was ever, seems like a miracle!

Date of experience: December 15, 2017
California
1 review
0 helpful votes
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I really dont care about the design of the shirt Ill be getting but instead, I value more if it fits. Good grief the yellow shirt I have ordered fits me perfectly, the way that I want. Lucky to have a site like this

Date of experience: December 14, 2017
Australia
1 review
6 helpful votes
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Ordered a month ago. Received bogus tracking, only to have one email replied to saying my package hadnt even been sent, one month later! What was I tracking? Where did it go? And since, no one is replying via email, fb or Instagram, Ive given up. The lack of help and absolutely ridiculous tracking for a package that hasnt been sent a month after they took my money is enough for me to never chance shopping here again. Sure some people seem to get their packages, but Fashion Nova is obviously fine with screwing over every 5th person who shops with them and doing nothing about it.
I will be reporting them to the BBB and making a paypal dispute claim against them.
There are plenty of other shops to spend your money at, I wouldnt chance it with this company.

Date of experience: December 14, 2017
Washington
1 review
0 helpful votes
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I honestly cant remember when I discovered fashion nova but I can assure that everything is very fine! I was attracted by their advertisements about their flash sales and awesome shipping rates! Items can be claimed in just 2 days! So yeah, I love it so far and Im expecting more from them, hope they provide more services well next time.

Date of experience: December 14, 2017
Beth C.
New York
1 review
0 helpful votes
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Fashion nova is on fire!
December 14, 2017

The dresses and other apparels, especially their jeans are so lit!!! They look awesome for me since I have ordered a pair just last month. Now, I have ordered more and Im expected for more lit things to come. Thanks for having me here, your 2 day shipping is very useful for non patient persons like me.

Date of experience: December 14, 2017
California
1 review
0 helpful votes
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I first thought that their promised 2 day shipping is fake so Im already willing to lose the shoes I have ordered but turns out my presumptions are at fault! Item arrived in great shape, well-package and secured! The right thing I was finding for an online shop. Finally found it!

Date of experience: December 14, 2017
Indiana
1 review
0 helpful votes
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Really impressed by fashion novas actions. By putting customers at the top priority, they make it easy for us to order and pass our complains, especially now that fashion nova has a great team of customer support. I would say to keep it up and always continue to impress us!

Date of experience: December 14, 2017
Ohio
1 review
0 helpful votes
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These past few months, Fashion nova has been very active when it comes to change so I really am looking forward to see this site improve. Their 2 days shipping free is one notable thing happened in this site and I will surely abuse it! I will stay here for my lifetime and I will forever trust fashion nova.

Date of experience: December 14, 2017
Canada
1 review
6 helpful votes
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Horrible Customer Service
December 14, 2017

Ordered on black Friday it is now December 15th and my order STILL has not shipped. Have sent them countless emails and I receive an automated response each time. Absolutely ridiculous!

Date of experience: December 14, 2017