You will never see your clothes or money back, even if you are supposed to get 2 day shipping. I ordered on November 29th and have didnt receive any tracking info until I contacted them on December 11th and was told that 2 of my items were sold out(even though still available to order online), and since that day, the shipping info has been saying that the order is in transit to New Orleans. Then I reordered that same day, this time paying for rush shipping and I have not seen any of my items. The customer service is some generic response, now stating that my order will ship soon even though I was told it shipped a week ago.

DO NOT ORDER FROM FASHION NOVA! Their customer service is horrible and they do not ship your items. Forget about asking for a refund even though the fault is on their part. Have contacted them numerous times since day 14 days my order was placed and I have no clothes or refund Once you call them out on their mistake they stop responding. Spend your money wisely somewhere else.

Horrible customer service the worst purchase i made. Its been weeks and my order still have not been process yet and you guys can not cancel my order. This is some bull$#*! right here. They quick to take your money but cant refund it back. I do not want your damn gift card. I will never order from fashion nova again. I would not recommend you this site to any one. Don't even deserve 1 star.

They failed to send me my order on time so I didnt have a dress for my Christmas party at work. Then when ages later they finally sent it, they screwed up the order and instead of the desired purchased dress put the wrong one! And then after giving all this pain in the $#*! more ages later they tell me go return the wrong item, well give you a store credit... when I specifically said in my email Im not lifting a finger since its their $#*! up and they must fix it... its a horrible experience and Ill spread a word about this place to everyone I know... businesses like this shoot out fast but fail pretty rapidly as well...

I can't even begin to explain all the issues fashion nova is giving me. I am fed up at this point and don't know what to do. I've placed three different orders and have yet to receive any of my items. They insist on not refunding me because they only refund you in a gift card. I have been emailing them for days and haven't received a response. I am honestly so over them and they can get ready to lose a lot of customers due to their crappy customer service. They were quick to take my money but not quick to send me my stuff. They're also very quick to send their clothes to every IG model but not to their regular customers who got them where they are in the first place. They also use automated customer service email responses.

I made 2 separate orders the first on the 16/11/17 and the second one on the 22/11/17 my god the first oder is now 6 WEEKS late and the other one is over 3 weeks late considering i paid over $40 for fkn shipping for these 2 orders im honestly so mad and the customer service? Non existent! Ive sent over 5 emails and only got 1 back and had nothing to do with what i had asked! Dont ever buy from fashion nova unless u want to waste your money! They have mucked me around sm idek if ill ever get my orders! Biggest waste of $200 ive EVER spent!

I ordered from them 6 weeks ago in order to get my package before my vacation on december 20th. I paid for 2 day shipping and I am just receiving an email today saying it has been shipped.
I have been trying to cancel this order but their customer service is non existent. They need real customer service representatives in order to take care of these issues.
I am never ordering from them again and will not recommend this company to anyone.