business logo of Fashion Nova

Fashion NovaReviews 14,430

fashionnova.com
general, casual, evening & party, swimwear men, womenAge 19-25, 26-45
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From the business

Fashion Nova is the top online fashion store for women. Shop sexy club dresses, jeans, shoes, bodysuits, skirts and more. Cheap & affordable fashion online.


Clothing item from Fashion NovaFashion apparel by Fashion NovaMerchandise from Fashion Nova clothing lineFashion Nova fashion product

Business Highlights

General

Year Founded: 2006
Target Gender: men, women
Target Age Group: 19-25, 26-45

Shipping

Shipping Cost: $6.99
Free Shipping: sometimes
Free Shipping Detail: for orders over $76

Returns

Return Policy: free
Return Instructions: products must be unworn, unwashed, and have original tags attached and returned in their original packaging. does not provide cash refunds
Restocking Fees: no

Sustainability

Sustainability Score: We avoid
Recycling Program: no

Product

Style: general, casual, evening & party, swimwear
Body Fit: regular, plus size
Available Sizes: Men's (S, M, L, XL, XXL, XXXL, 2X, 3X), Women's (2XS, XS, S, M, L, XL, 1X, 2X, 3X, 4X)

Customer Service

Support Channels: email
Support Email: info@fashionnova.com

Payment Options

Payment Methods: card payments, PayPal, financing, Google Pay, Apple Pay, Amazon Pay
Buy Now Pay Later: Zip Pay, Afterpay, Klarna

How would you rate Fashion Nova?
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Fashion Nova Reviews Summary

The overall reputation of the company is marred by significant customer dissatisfaction, primarily stemming from issues with order fulfillment, shipping delays, and inadequate customer service. Many customers report receiving incorrect or damaged items, difficulty in obtaining refunds or exchanges, and a lack of accessible support. While some customers have had positive experiences with specific products, these are overshadowed by the overwhelming number of complaints regarding the company's reliability and transparency. The prevailing sentiment suggests a pressing need for improved customer service practices and a reevaluation of fulfillment processes to restore consumer trust.

This summary is generated by AI, based on text from customer reviews

service
871
value
804
shipping
859
returns
790
quality
778
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Colorado
1 review
0 helpful votes
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Superb service!
December 19, 2017

This company is great! Ordered a dress a dress a couple weeks ago, their customer service was incredibly helpful and speedy! The problem was resolved in a matter of hours!

Date of experience: December 19, 2017
South Carolina
1 review
0 helpful votes
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Nice Products
December 19, 2017

Made a few orders so far, everything arrived exactly within the specified time frame. Absolutely loved all the dresses, they're are all awesome and attractive. So I would definitely recommend this website if you want a good quality dress with an attractive look and fast delivery.

Date of experience: December 19, 2017
Ohio
1 review
1 helpful vote
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The dresses on fashionnova is good and attractive. Price is low, quality is good, but the shipping time needs to update. It takes about one month to me, but anyway it is finally here. Their customer service team is perfect, respond timely. Hope to offer better shipping

Date of experience: December 19, 2017
Alabama
1 review
0 helpful votes
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Great Buy
December 19, 2017

A couple weeks ago, I visited Fashionnova and found a lovely high fashion blazer jacket that was on sale. The price was great and the style was very cute. After waiting anxiously for it to be delivered, it finally arrived and it was very nicely packaged. After removing the blazer jacket from the package, It is just as lovely as I saw it on Fashionnova.

Date of experience: December 19, 2017
Pennsylvania
1 review
0 helpful votes
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Excellent service
December 19, 2017

This is not my first time of buying my stuffs from fashionnova, and they have always been the best for my orders. My order arrived on time and in a very good condition, my friends love the other color and i love the materials are really of high quality, i will definitely come back to buy again.

Date of experience: December 19, 2017
Pennsylvania
1 review
0 helpful votes
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This website is great, with such a wide variety of items to choose from, at affordable prices. They have very good customer service team. I purchased a spaghetti strap floral dress from the site. I recently received my order and I'm very impressed with the quality of the dress, and how well it fit. I received my order a little later than expected, but it was nothing too extreme. Overall it was good.

Date of experience: December 19, 2017
Arizona
1 review
1 helpful vote
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Fashion nova is my no. 1 partner for my style transformation and I could say that it didnt failed me! Those who talked bad about me praised me about the way I dressed and in fact, they asked me more about FN! It is worth sharing and my experience is an evidence how well fashion nova works.

Date of experience: December 19, 2017
Texas
1 review
1 helpful vote
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Fashion nova stomps!
December 19, 2017

There are a lot of valuable features offers by fashion nova and it beats every single competitor there is! I just tried their free shipping and I have fallen in love with it! The black sexy dress I have ordered arrived in time within a bonus great looking parcel. Will be looking forward to order more sometime!

Date of experience: December 19, 2017
California
1 review
1 helpful vote
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I only spend 100 bucks in 1 week but I can get already a ton of stuffwhat more if it is 200, right? This site is good for those who has tight budget but wants a lot of clothes in their closet, of course like me! They ship prior to date given to the customer and Im well happy when the skirt I have ordered arrived. Nothing beats that fashion nova feeling.

Date of experience: December 19, 2017
California
1 review
0 helpful votes
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Transactions are being processed automatically so you wont wait for too long before payments are processed. I used my card via paypal often per transaction. My favorite clothing are actually shirts! Theyre simple yet attractive! Its also worth the money I paid for.

Date of experience: December 18, 2017
Oregon
1 review
0 helpful votes
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Brilliant marketing
December 18, 2017

Your ads are very attractive and sweet! Specially, your models are great to display your available clothing. Because of that I have ordered a jacket just last 3 days ago and it arrived today! Surprised actually by that shipping cause its only 3 days!? Keep it up!

Date of experience: December 18, 2017
Illinois
1 review
0 helpful votes
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Trivial things are valuable to customer supports of FN and Im very happy with it! They have addressed my problem about my item even though its weekend. They deserve a raise!

Date of experience: December 18, 2017
Colorado
1 review
0 helpful votes
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So I will buy my daughter a gift and probably a skirt for Christmas! Fashion nova has a lot of choices and most of them are catered towards teens so I didnt find choosing particularly hard. Had fun choosing one actually! As for the shipping, the skirt arrived just yesterday so I can still have time to wrap it as a present for xmas!

Date of experience: December 18, 2017
TT
2 reviews
11 helpful votes
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It has been a total of 27 days since i've ordered after 20 days of waiting for it to be shipped. It was sent to the wrong address and the usps has now lost the package. I have filed a claim but more than likely i won't receive anything back. I'm a college student and i only had $250 to get new clothes so now i have no clothes, no money to get new clothes and overwhelming anger.

Date of experience: December 18, 2017
Florida
1 review
3 helpful votes
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NIGHTMARE!
December 18, 2017

DO not order from here! They don't give you your money back, there sizes run super small and customer service is horrible. I spent nearly 3 1/2 weeks waiting for my order to arrive, not only that more than half of my items that i ordered did not even arrive and they gave me a in store credit to use towards my next purchase! ARE YOU SERIOUS? WHY would i want to reorder after this horrible experience.

Date of experience: December 18, 2017
Illinois
1 review
5 helpful votes
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Fashionnova is a fake!
December 18, 2017

Been 2 weeks package not shipped, customer service silent. Do not order from them during the holidays... or ever!

Date of experience: December 18, 2017
California
4 reviews
6 helpful votes
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I've been shopping online with them for months; must have ordered at least 8 times. My last order they apparently delivered it but I did not get it. Sent them an email and was told that it was not their responsibility once it shows delivered and that it was up to me to file a claim against their carrier. I'm confused on how it is that this is now my responsibility? So I called their carrier and was told that Fashion Nova is the one that needs to file the claim since they are the shipper. This company is a scam. They have the poorest customer service I've ever ran across.

And they take days to reply back to your emails.

Date of experience: December 18, 2017
Cayman Islands
1 review
16 helpful votes
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Received my order on December 18th, order was placed on November 24th. I was happy to finally receive my order, only to discover most of my items were missing. No credit slip, no refund?! No email to advise me the items would not be in the shipment. I have sent two emails none answered, called the customer service, no answer. What the hell is wrong with these people?! This is so unfair to customers, there is really nothing for anyone to do once you are stupid enough to place an order with this company, you bascially have to sit and pray your order is shipped with all the items you have actually ordered, or you will just have to take the lost?! What kind of $#*! is this?!

Date of experience: December 18, 2017

I placed an order on November 24th for over $500 US, to this date, still has not been shipped, i have sent three emails, received two replies since, no in debt information, just very basic, and also sounded rehearsed, none of the questions in my email was answered, just telling me they are having a delay in shipping, why were they not better prepared? They are so busy, but still find time to be posting new arrivals?! They need to stop taking orders, until the backlog of orders have been cleared. And a compensation needs to be given to individuals for having them wait this long, people are spending alot of money, to have to wait, without being given so much as a decent reply! Hire more staff, do something, but this is bad business and totally unacceptable!

Date of experience: December 6, 2017
California
1 review
3 helpful votes
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Disappointing
December 18, 2017

I ordered my items 5 weeks ago and I am still waiting. There is no REAL customer service, so it feels like I'm waiting in the dark. After reading similar reviews, I know now this company is fraudulent and I feel scammed

Date of experience: December 18, 2017
Georgia
1 review
3 helpful votes
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It has been over 18 days and I still have not received a tracking number or an email back from any of their customer care. This has been the worst ever, they send and ship to all these celebrities to wear their things for free but the people who pay will not get their items or money back. This is the worst experience I have ever encountered.

Date of experience: December 18, 2017