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Fashion Nova is the top online fashion store for women. Shop sexy club dresses, jeans, shoes, bodysuits, skirts and more. Cheap & affordable fashion online.
















The overall reputation of the company is marred by significant customer dissatisfaction, primarily stemming from issues with order fulfillment, shipping delays, and inadequate customer service. Many customers report receiving incorrect or damaged items, difficulty in obtaining refunds or exchanges, and a lack of accessible support. While some customers have had positive experiences with specific products, these are overshadowed by the overwhelming number of complaints regarding the company's reliability and transparency. The prevailing sentiment suggests a pressing need for improved customer service practices and a reevaluation of fulfillment processes to restore consumer trust.
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This company is great! Ordered a dress a dress a couple weeks ago, their customer service was incredibly helpful and speedy! The problem was resolved in a matter of hours!
Made a few orders so far, everything arrived exactly within the specified time frame. Absolutely loved all the dresses, they're are all awesome and attractive. So I would definitely recommend this website if you want a good quality dress with an attractive look and fast delivery.
The dresses on fashionnova is good and attractive. Price is low, quality is good, but the shipping time needs to update. It takes about one month to me, but anyway it is finally here. Their customer service team is perfect, respond timely. Hope to offer better shipping
A couple weeks ago, I visited Fashionnova and found a lovely high fashion blazer jacket that was on sale. The price was great and the style was very cute. After waiting anxiously for it to be delivered, it finally arrived and it was very nicely packaged. After removing the blazer jacket from the package, It is just as lovely as I saw it on Fashionnova.
This is not my first time of buying my stuffs from fashionnova, and they have always been the best for my orders. My order arrived on time and in a very good condition, my friends love the other color and i love the materials are really of high quality, i will definitely come back to buy again.
This website is great, with such a wide variety of items to choose from, at affordable prices. They have very good customer service team. I purchased a spaghetti strap floral dress from the site. I recently received my order and I'm very impressed with the quality of the dress, and how well it fit. I received my order a little later than expected, but it was nothing too extreme. Overall it was good.
Fashion nova is my no. 1 partner for my style transformation and I could say that it didnt failed me! Those who talked bad about me praised me about the way I dressed and in fact, they asked me more about FN! It is worth sharing and my experience is an evidence how well fashion nova works.
There are a lot of valuable features offers by fashion nova and it beats every single competitor there is! I just tried their free shipping and I have fallen in love with it! The black sexy dress I have ordered arrived in time within a bonus great looking parcel. Will be looking forward to order more sometime!
I only spend 100 bucks in 1 week but I can get already a ton of stuffwhat more if it is 200, right? This site is good for those who has tight budget but wants a lot of clothes in their closet, of course like me! They ship prior to date given to the customer and Im well happy when the skirt I have ordered arrived. Nothing beats that fashion nova feeling.
Transactions are being processed automatically so you wont wait for too long before payments are processed. I used my card via paypal often per transaction. My favorite clothing are actually shirts! Theyre simple yet attractive! Its also worth the money I paid for.
Your ads are very attractive and sweet! Specially, your models are great to display your available clothing. Because of that I have ordered a jacket just last 3 days ago and it arrived today! Surprised actually by that shipping cause its only 3 days!? Keep it up!
Trivial things are valuable to customer supports of FN and Im very happy with it! They have addressed my problem about my item even though its weekend. They deserve a raise!
So I will buy my daughter a gift and probably a skirt for Christmas! Fashion nova has a lot of choices and most of them are catered towards teens so I didnt find choosing particularly hard. Had fun choosing one actually! As for the shipping, the skirt arrived just yesterday so I can still have time to wrap it as a present for xmas!
It has been a total of 27 days since i've ordered after 20 days of waiting for it to be shipped. It was sent to the wrong address and the usps has now lost the package. I have filed a claim but more than likely i won't receive anything back. I'm a college student and i only had $250 to get new clothes so now i have no clothes, no money to get new clothes and overwhelming anger.
DO not order from here! They don't give you your money back, there sizes run super small and customer service is horrible. I spent nearly 3 1/2 weeks waiting for my order to arrive, not only that more than half of my items that i ordered did not even arrive and they gave me a in store credit to use towards my next purchase! ARE YOU SERIOUS? WHY would i want to reorder after this horrible experience.
Been 2 weeks package not shipped, customer service silent. Do not order from them during the holidays... or ever!
I've been shopping online with them for months; must have ordered at least 8 times. My last order they apparently delivered it but I did not get it. Sent them an email and was told that it was not their responsibility once it shows delivered and that it was up to me to file a claim against their carrier. I'm confused on how it is that this is now my responsibility? So I called their carrier and was told that Fashion Nova is the one that needs to file the claim since they are the shipper. This company is a scam. They have the poorest customer service I've ever ran across.
And they take days to reply back to your emails.
Received my order on December 18th, order was placed on November 24th. I was happy to finally receive my order, only to discover most of my items were missing. No credit slip, no refund?! No email to advise me the items would not be in the shipment. I have sent two emails none answered, called the customer service, no answer. What the hell is wrong with these people?! This is so unfair to customers, there is really nothing for anyone to do once you are stupid enough to place an order with this company, you bascially have to sit and pray your order is shipped with all the items you have actually ordered, or you will just have to take the lost?! What kind of $#*! is this?!
I placed an order on November 24th for over $500 US, to this date, still has not been shipped, i have sent three emails, received two replies since, no in debt information, just very basic, and also sounded rehearsed, none of the questions in my email was answered, just telling me they are having a delay in shipping, why were they not better prepared? They are so busy, but still find time to be posting new arrivals?! They need to stop taking orders, until the backlog of orders have been cleared. And a compensation needs to be given to individuals for having them wait this long, people are spending alot of money, to have to wait, without being given so much as a decent reply! Hire more staff, do something, but this is bad business and totally unacceptable!
I ordered my items 5 weeks ago and I am still waiting. There is no REAL customer service, so it feels like I'm waiting in the dark. After reading similar reviews, I know now this company is fraudulent and I feel scammed
It has been over 18 days and I still have not received a tracking number or an email back from any of their customer care. This has been the worst ever, they send and ship to all these celebrities to wear their things for free but the people who pay will not get their items or money back. This is the worst experience I have ever encountered.
Answer: I received a full refund via original form of payment which was Paypal. I emailed them daily, reported them to the Better Business Bureau and opened a claim with PayPal. They sent me a store credit but I refused it and threatened legal counsel. Money was refunded in full 3 days later. Do not let this establishment bully you.
Answer: Do not order from this company you will regret it
Answer: Out of the six times I ordered from fashionova I received my items four times the two times my order never arrived I received no assistance from them but a vague response and no follow up when I e mailed back. They offer no refund or assistance at all when trying to locate a package you will have to work with your bank in order to get some resolve, pathetic company who only ensures celebs are getting items delivered and satisfied while everyone else they treat as peons who they can care less about. If your not insta famous they don't ensure a smooth customer experience for you and you will soon be left disappointed. Great merch but not worth the frustration.
Answer: I placed an order on cyber Monday, it's now Dec. 8th and I have not received my items. Not my items or a tracking number but they sure took my money! I just want my money back at this point.
Answer: Do not order from them - i placed my order on april 12th for $287 USD tracking number does not work and they refuse to answer my emails
Answer: FN website it states, "If your tracking information states that your package was delivered and you have not received it. You must address this with the United States Postal Service. Fashion Nova does not hold responsibility for packages that state to be delivered. We do not issue refund for packages that state being delivered."
Answer: Same... placed 2 orders for my vacation. The 25th and 30th of Nov. Needed the dress for my birthday weekend away. I got one dress when I came back and the other one is being delivered today. Just terrible. Bad customer service. Can't reach nobody by phone. All emails I recieved were automatic responses. Not personalized at all
Answer: The same thing happened to me, I never received my items because after they took my money they realized that the items Ive ordered were no longer in stock. They sent me a cyber gift card. The website clearly states that the gift cards will be sent when a returned is made but if I never received the items why cant I get my money back. Im reporting them to the Better Business Bureau
Answer: Don't waste ur time its better u go get a dress from another store, cuz you won't be receiving your dress on saturday, i oredered 23 pieces of cloth from them and am yet to receive none for the past six days
Answer: 5-7 days... maybe even 14 days. They lie about 2 day