business logo of Fashion Nova

Fashion NovaReviews 14,429

fashionnova.com
general, casual, evening & party, swimwear men, womenAge 19-25, 26-45
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From the business

Fashion Nova is the top online fashion store for women. Shop sexy club dresses, jeans, shoes, bodysuits, skirts and more. Cheap & affordable fashion online.


Clothing item from Fashion NovaFashion apparel by Fashion NovaMerchandise from Fashion Nova clothing lineFashion Nova fashion product

Business Highlights

General

Year Founded: 2006
Target Gender: men, women
Target Age Group: 19-25, 26-45

Shipping

Shipping Cost: $6.99
Free Shipping: sometimes
Free Shipping Detail: for orders over $76

Returns

Return Policy: free
Return Instructions: products must be unworn, unwashed, and have original tags attached and returned in their original packaging. does not provide cash refunds
Restocking Fees: no

Sustainability

Sustainability Score: We avoid
Recycling Program: no

Product

Style: general, casual, evening & party, swimwear
Body Fit: regular, plus size
Available Sizes: Men's (S, M, L, XL, XXL, XXXL, 2X, 3X), Women's (2XS, XS, S, M, L, XL, 1X, 2X, 3X, 4X)

Customer Service

Support Channels: email
Support Email: info@fashionnova.com

Payment Options

Payment Methods: card payments, PayPal, financing, Google Pay, Apple Pay, Amazon Pay
Buy Now Pay Later: Zip Pay, Afterpay, Klarna

How would you rate Fashion Nova?
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Fashion Nova Reviews Summary

The overall reputation of the company is marred by significant customer dissatisfaction, primarily stemming from issues with order fulfillment, shipping delays, and inadequate customer service. Many customers report receiving incorrect or damaged items, difficulty in obtaining refunds or exchanges, and a lack of accessible support. While some customers have had positive experiences with specific products, these are overshadowed by the overwhelming number of complaints regarding the company's reliability and transparency. The prevailing sentiment suggests a pressing need for improved customer service practices and a reevaluation of fulfillment processes to restore consumer trust.

This summary is generated by AI, based on text from customer reviews

service
870
value
803
shipping
858
returns
789
quality
777
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Oregon
1 review
0 helpful votes
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If you're looking for great quality at an affordable price, then this is definitely something you are looking for. Don't hesitate to order this. Enjoy your product!

Date of experience: February 9, 2018
Florida
1 review
0 helpful votes
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Magnific!
February 9, 2018

I love it! Cheap and fashionable clothes for a good price... You can get a great product at an amazing price and I can buy easily since they have free shipping worldwide! I really recommend this store! I can sincerely say that this was a very good experience. Never I had any problems placing orders and when I have doubts they are very helpful!

Date of experience: February 9, 2018
Maryland
1 review
0 helpful votes
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They're polite and they're fun to chat with it's normal for sites like thid and the customers to experience problems but the cs was helpful! Really solves any problem they encounter and the customer's throwing at them.

Date of experience: February 9, 2018
Massachusetts
1 review
0 helpful votes
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So yeah, Im an office worker and I barely access the internet but fashion nova allows me to order dresses within such little time frame, as little as 10 minutes I can already perform a transaction, really efficient.

Date of experience: February 8, 2018
Oklahoma
1 review
0 helpful votes
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I need to share this to anyone! Fashion nova delivered the dress I was very scared of ordering of shipping but thanks to fashion nova, they saved me with no fees! The sexy yet fashionable pink dress arrived in 3 days or is it even less? I dont actually recall because its last week but regardless, it arrived in our household which is the most important thing.

Date of experience: February 8, 2018
Ohio
1 review
0 helpful votes
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I always trust fashion nova with my money and fashion needs so never did I doubted them. Only once because they failed to deliver it but its all my fault actually, inputted the wrong address so it got delayed, but big thanks to the support guys for helping me out a lot, appreciated it!

Date of experience: February 8, 2018
Illinois
1 review
0 helpful votes
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The top they offer for us ladies are ever affordable and I never saw its price to rise up but in fact, it usually goes down via sale and discounts. My 50 bucks will surely get so many quality things here, all thanks to fashion nova.

Date of experience: February 8, 2018
Pennsylvania
1 review
0 helpful votes
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This is only the online shop I patronize since some of them are dishonest and doesnt deliver what they promise. So basically, fashion nova offers a lot from their store in such a great price, Actually got a mini skirt just last day and it was expected to be delivered tomorrow. I dont need to release that much money to get the quality I need! Fashion nova is here to make everything happen.

Date of experience: February 8, 2018
New York
1 review
0 helpful votes
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Best so far!
February 8, 2018

It is the best website I have done shopping so far. It is easy to follow and to understand. I will definitely continue using this website. Thank you!

Date of experience: February 8, 2018
New York
1 review
1 helpful vote
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Wish I can give 0 stars
February 8, 2018

This is a company that sends their beauty gurus and Instagram famous girls free clothes to advertise for them which is why theyre that big on social media, cute clothes dont get me wrong, but all they do is LIE. I tried to give them more chances because of the fact that their clothes fit nice and were decently priced, but their SHIPPING is all a bunch of bullsh*t. They say 2 day shipping but they never abide by that! My orders always come super late, have missed out on events I purposefully ordered clothes for, and they never take accountability for it. They blame them being backed up instead. Um ok so how about not advertise things you cant fulfill! You would have a lot less angry customers if you didnt bull$#*! people all around. Never again will I order from here. Plenty other places that sell like fashion nova and have better reputations.

Date of experience: February 8, 2018
California
1 review
2 helpful votes
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My daughter convinced me to try them out. I placed an expedited order 5 business days before my trip. There is absolutely no way to contact a live person by phone or email. You either get a standard, generic response via email or leave a message on their machine which nobody responds to. I still have not received my order which they said would be processed within 48 hours. 5 days later. Nothing. They say no refunds offered but if you pay with a credit card company like I did, you can dispute it as they did not comply with the terms of what was agreed to at the time of purchase. So disappointed. I don't care how cute their clothes are. What's the point if you cannot reach someone or receive your items timely. Disgusted and disappointed.

Date of experience: February 8, 2018
Pennsylvania
1 review
7 helpful votes
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I purchased this item the first week in December 2017. I received them, and two other colors on the 11th. The green pair had a very visibly crooked seam between the back pockets, up the bum area. I emailed Fashion Nova 30 minutes after I received my order. I sent photos as requested, and returned the item, paying for the shipping myself as they require. All within the time limit imposed. I did EVERYTHING I was asked to do. To this day 2/6/18, I have not received a full refund, so that I can repurchase this item. Of course, as soon as the item was returned, i should have been sent a replacement. I am Extremely DISSATISFIED. Ive tried calling as well. I cant get a real person, and was on hold for over 20 minutes before another recording interrupted the music. This was followed by an unexpected beep, for me to leave a message. This is absolutely unexceptable. I wont recommend this company to anyone. Ever.

Date of experience: February 6, 2018
California
1 review
2 helpful votes
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Absolute breeze
February 6, 2018

I'd have to note the best experience about ordering with Fashionnova is the ordering process and shipping. The products are obviously outstanding quality however ordering was an absolute breeze.

Date of experience: February 6, 2018
Georgia
1 review
1 helpful vote
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I am very excited to use my new bought Gold Hole In One Necklace. It is very simple and very nice to see. I loved this one. The price is very reasonable and they have a great customer service. I liked their approach to help the customer to find their best match.

Date of experience: February 6, 2018
Pennsylvania
1 review
1 helpful vote
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The quality of the dress that I ordered was absolutely amazing and it looks exactly as it is shown in the pictures. The small dress was an absolutely perfect fit and the quality of the material was absolutely stunning! Completely recommend and I can't wait to order from here again!

Date of experience: February 6, 2018
Michigan
1 review
1 helpful vote
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Thank you Fashion Nova
February 6, 2018

I was able to place the order on my lunch break at work, which was nice. The shopping cart was so user friendly and my dress shipped out the next day, which was great because I planned to wear it to a party! Shipping wasn't crazy expensive either, only $3.99. Saving money on shipping means I can order more! I definitely plan to order again because there are a few other things I saw that I really want.

Date of experience: February 6, 2018
California
1 review
1 helpful vote
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It is a normal occasion for fashion nova to ran out of stock because there are really a lot who wants to buy their stuff and that includes me! Been here for a long time already and I will be making my 10th order later. Will look forward on it

Date of experience: February 6, 2018
Georgia
1 review
1 helpful vote
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The ripped jeans I have ordered came on time, so for now, no complains for fashion nova, just praise. The item arrived just yesterday in a cool little box and I never thought that it was the container of my jeans! Was surprised and after opening the package, I instantly tried it out. It fits well! Im actually wearing it now. Love love love!

Date of experience: February 6, 2018
Virginia
1 review
1 helpful vote
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I have placed an order last Monday night and it was Thursday when it arrived. That was pretty fast! The garments I have ordered where in great shape and quality. Totally love everytime shopping here at fashion nova.

Date of experience: February 6, 2018
Louisiana
1 review
1 helpful vote
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This only means that FN doesnt settle for less and a proof that this site is improving. I got my swimwear just yesterday and theyre doing a pretty good job in swimming pools! Im a professional swimmer at a young age and I need more like this. Will order more soon?

Date of experience: February 6, 2018