business logo of Fashion Nova

Fashion NovaReviews 14,429

fashionnova.com
general, casual, evening & party, swimwear men, womenAge 19-25, 26-45
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From the business

Fashion Nova is the top online fashion store for women. Shop sexy club dresses, jeans, shoes, bodysuits, skirts and more. Cheap & affordable fashion online.


Clothing item from Fashion NovaFashion apparel by Fashion NovaMerchandise from Fashion Nova clothing lineFashion Nova fashion product

Business Highlights

General

Year Founded: 2006
Target Gender: men, women
Target Age Group: 19-25, 26-45

Shipping

Shipping Cost: $6.99
Free Shipping: sometimes
Free Shipping Detail: for orders over $76

Returns

Return Policy: free
Return Instructions: products must be unworn, unwashed, and have original tags attached and returned in their original packaging. does not provide cash refunds
Restocking Fees: no

Sustainability

Sustainability Score: We avoid
Recycling Program: no

Product

Style: general, casual, evening & party, swimwear
Body Fit: regular, plus size
Available Sizes: Men's (S, M, L, XL, XXL, XXXL, 2X, 3X), Women's (2XS, XS, S, M, L, XL, 1X, 2X, 3X, 4X)

Customer Service

Support Channels: email
Support Email: info@fashionnova.com

Payment Options

Payment Methods: card payments, PayPal, financing, Google Pay, Apple Pay, Amazon Pay
Buy Now Pay Later: Zip Pay, Afterpay, Klarna

How would you rate Fashion Nova?
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Fashion Nova Reviews Summary

The overall reputation of the company is marred by significant customer dissatisfaction, primarily stemming from issues with order fulfillment, shipping delays, and inadequate customer service. Many customers report receiving incorrect or damaged items, difficulty in obtaining refunds or exchanges, and a lack of accessible support. While some customers have had positive experiences with specific products, these are overshadowed by the overwhelming number of complaints regarding the company's reliability and transparency. The prevailing sentiment suggests a pressing need for improved customer service practices and a reevaluation of fulfillment processes to restore consumer trust.

This summary is generated by AI, based on text from customer reviews

service
870
value
803
shipping
858
returns
789
quality
777
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California
2 reviews
14 helpful votes
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How To get a Full Cash Refund
February 21, 2018
Updated review

So I just finished my dispute with Fashion Nova and I was able to recover all of my money in this faulty transaction. I got my money back through the Resolution Center from Paypal. I purchased my fashion nova items through paypal and I'm so thankful! I started a dispute and ended up escalating the dispute all the way. It took about 2 months to get my money back but it was well worth it. I advise anyone who wants their money back and paid with their paypal account to file a case with them through the resolution center. YOU WILL GET YOUR MONEY BACK! PAYPAL IS AWESOME! When filing your claim make sure to include key phrase such as " FALSE ADVERTISEMENT" "2-day shipping" "YOU WERE NOT ABLE TO USE THE MERCHANDISE AS EXPECTED DUE TO SHIPPING DELAYS ie FALSE ADVERTISEMENT". Pay pall will ask you to send the merchandise back to the seller to get a full refund.

Hope this helps

Date of experience: February 21, 2018

False Advertisement All Around
January 30, 2018
Previous review

They promise 7-day shipping. My package came in 30d later. I purchased an item they had advertised online... 30d later I found out they didnt even carry that item and instead of issuing me a full refund they offered me store credit... way to take my money. I'm suing you for false advertisement and bad business practice. Who wants to file a class action suite with me?

Date of experience: January 30, 2018
California
1 review
3 helpful votes
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Placed an order on june 18,2017 and still have not received my order! Only received one item out of the 5 other items I ordered. Tried calling, emailing and nothing! Idk who can help me with this problem and to get my money back because I did spend around 100$. This company is a scam.

Date of experience: February 21, 2018
Alabama
1 review
1 helpful vote
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Money well-spent!
February 21, 2018

I allocate almost a third of my monthly salary for fashion needs and since the last site goes down, I switched to fashion nova immediately. There area lot of benefits of becoming a nova customer and one of which is the vast selection of clothings! I personally love the blouses since Since I was a kid that was my trademark style. My pocket is happy!

Date of experience: February 21, 2018
Pennsylvania
1 review
1 helpful vote
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It feels like Im a teenage girl again! As a 26 year old adult I find it hard to look for flip flops to fit me but fashion nova made that thing into reality. It came nicely in a well packaged shipment. They do care a lot about customers and that is also a great trait from them! Will treasure this

Date of experience: February 21, 2018
Wisconsin
1 review
1 helpful vote
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Clearly, choosing and going with fashion nova was the very best thing I ever did! It showed a lot of opportunities for me, from changing my style to being a model! Surely, dresses here are top-notch and are made by great people. Thank you so much FN, you mean so much to me.

Date of experience: February 21, 2018
Arizona
1 review
1 helpful vote
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It is important for a business to have customer support on standby and this one has! Theyre taking initiative when it comes to customer orders and thats what I really like about them. Efficient and always been effective!

Date of experience: February 21, 2018
Florida
1 review
1 helpful vote
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They are basically one call away and Im really glad that these persons on the other line can tend with my problems really easily. Problems when it comes to shipping is actually minimal and all of them arrives on the time the company says so. With the help of these awesome customer support, Im sure theres no site that can beat FN

Date of experience: February 21, 2018
Florida
1 review
1 helpful vote
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I speak only the truth
February 21, 2018

Fashion nova delivered the item at my house in just 3 freaking days! And to up, its all free! I didnt paid anything for it. Ill take it gladly, thanks!

Date of experience: February 21, 2018
Florida
1 review
1 helpful vote
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Inspiration!
February 21, 2018

Fashion nova is inspiring to those who wants to pursue a fashion career. I love modeling and all my clothes are from here. Wide variety of choices and items arrives on time (never been late for me) I became more determined of my goal and together with fashion nova, I think I will achieve it no time.

Date of experience: February 21, 2018
California
1 review
1 helpful vote
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I really appreciate the efforts this site has given to their customers and one remarkable thing they have is their brilliant customer service, Just last week, My velvet dress was faulty and needs replacement and right away, the customer support staff acted on the problem! Glad that it was resolve easily. Thanks for saving my $#*!!

Date of experience: February 21, 2018
Arizona
1 review
1 helpful vote
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Great deals
February 21, 2018

Great deals that are fair priced it is now possible to have fashionable clothes even if youre tight in budget!

Date of experience: February 21, 2018
Hawaii
1 review
1 helpful vote
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Love the way fashion nova showcase their choices! I usually love jackets but every time I look to shirts, my bias shifts! I have no worries when it comes to shipping also since they deliver it in time, most of the time according to some reviews. Will be doing my first shipping soon, wish me luck!

Date of experience: February 21, 2018
New York
1 review
3 helpful votes
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My shipping and billing address somehow got mixed up on their website (not sure how. I know it wasn't me, I double check it every time). Unfortunately my mail NEVER makes it to me if I ship to my billing, so Instead of having it sent to my home, I ship it to my job. WELL, they shipped to my home anyway and surprise surprise -- it never made it. USPS says "delivered" but I don't have it. When I noticed the mistake in the shipping (IMMEDIATELY after placing the order) i notified them to have it changed. They said there was nothing they could do and when it got returned back to them they would reimburse me. Well, now according to them the shipment was fulfilled and they said its not their problem. Offered me 30% off my next order for my frustration. Like 30% off is going to change the fact that the post office doesn't have my package and neither do I. Thank you Fashion nova for helping me basically throw out money.

They aren't worth the frustration. Trust me, there are better websites.

Date of experience: February 20, 2018
Florida
1 review
1 helpful vote
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Fashion nova is super legit. Just got mine actually just yesterday via their shipping service and I would rate a perfect 10 for their service. I dont have to get the dress I have ordered in a shipping branch instead it was delivered straight in my house, my red dress is straightly delivered without any hidden charges at all! Isnt that a very great thing to have?

Date of experience: February 20, 2018
Minnesota
1 review
1 helpful vote
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I always worry a lot about cargos to mess up my items but luckily, fashion novas courier did a great job when it comes to accuracy and item condition upon delivery. It is, of course a great thing for us customers since its free and it only takes them 2 days to accomplish it!

Date of experience: February 20, 2018
Arkansas
1 review
2 helpful votes
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Not all of us has the ability to go to malls just to buy a pair of jeans thus, fashion nova enters the scene. With this site, it enables any kind of person around the world to shop whenever they like! Im one of the thousands of happy customers that received their items on time, which is 2 days. Dont believe me? Your always free to try it.

Date of experience: February 20, 2018
New York
1 review
1 helpful vote
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Holiday ready!
February 20, 2018

These jackets I have ordered from fashion nova will go to use! They are stylish and looks good even faraway. Doesnt even sacrifice the quality with the looks and thats the very best thing with fashion nova. My holiday will surely be awesome!

Date of experience: February 20, 2018
New Jersey
1 review
1 helpful vote
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Listens to feedbacks
February 20, 2018

The customer service on the other line listened to my constructive criticisms and welcome each and every feedback I threw at them. This is true though, I hope they will consider it much soon to add more things than their 2 day shipping. Otherwise, still a good site to shop.

Date of experience: February 20, 2018
Minnesota
1 review
1 helpful vote
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Im actually craving for a new dress right now and fashion nova is the perfect place to shop. Cashless shopping is what Im forced to right now and gladly. Fashion nova accepts them. Easy payment and easy receiving.

Date of experience: February 20, 2018
California
1 review
1 helpful vote
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Gym attires? No worries
February 20, 2018

They have leggings here that can be used for gym and even yoga lessons! As far as my experience goes, it only takes them like 3 days to deliver the item you desire, a great way to shop online, indeed!

Date of experience: February 20, 2018