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Fashion Nova is the top online fashion store for women. Shop sexy club dresses, jeans, shoes, bodysuits, skirts and more. Cheap & affordable fashion online.
















The overall reputation of the company is marred by significant customer dissatisfaction, primarily stemming from issues with order fulfillment, shipping delays, and inadequate customer service. Many customers report receiving incorrect or damaged items, difficulty in obtaining refunds or exchanges, and a lack of accessible support. While some customers have had positive experiences with specific products, these are overshadowed by the overwhelming number of complaints regarding the company's reliability and transparency. The prevailing sentiment suggests a pressing need for improved customer service practices and a reevaluation of fulfillment processes to restore consumer trust.
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So I just finished my dispute with Fashion Nova and I was able to recover all of my money in this faulty transaction. I got my money back through the Resolution Center from Paypal. I purchased my fashion nova items through paypal and I'm so thankful! I started a dispute and ended up escalating the dispute all the way. It took about 2 months to get my money back but it was well worth it. I advise anyone who wants their money back and paid with their paypal account to file a case with them through the resolution center. YOU WILL GET YOUR MONEY BACK! PAYPAL IS AWESOME! When filing your claim make sure to include key phrase such as " FALSE ADVERTISEMENT" "2-day shipping" "YOU WERE NOT ABLE TO USE THE MERCHANDISE AS EXPECTED DUE TO SHIPPING DELAYS ie FALSE ADVERTISEMENT". Pay pall will ask you to send the merchandise back to the seller to get a full refund.
Hope this helps
They promise 7-day shipping. My package came in 30d later. I purchased an item they had advertised online... 30d later I found out they didnt even carry that item and instead of issuing me a full refund they offered me store credit... way to take my money. I'm suing you for false advertisement and bad business practice. Who wants to file a class action suite with me?
Placed an order on june 18,2017 and still have not received my order! Only received one item out of the 5 other items I ordered. Tried calling, emailing and nothing! Idk who can help me with this problem and to get my money back because I did spend around 100$. This company is a scam.
I allocate almost a third of my monthly salary for fashion needs and since the last site goes down, I switched to fashion nova immediately. There area lot of benefits of becoming a nova customer and one of which is the vast selection of clothings! I personally love the blouses since Since I was a kid that was my trademark style. My pocket is happy!
It feels like Im a teenage girl again! As a 26 year old adult I find it hard to look for flip flops to fit me but fashion nova made that thing into reality. It came nicely in a well packaged shipment. They do care a lot about customers and that is also a great trait from them! Will treasure this
Clearly, choosing and going with fashion nova was the very best thing I ever did! It showed a lot of opportunities for me, from changing my style to being a model! Surely, dresses here are top-notch and are made by great people. Thank you so much FN, you mean so much to me.
It is important for a business to have customer support on standby and this one has! Theyre taking initiative when it comes to customer orders and thats what I really like about them. Efficient and always been effective!
They are basically one call away and Im really glad that these persons on the other line can tend with my problems really easily. Problems when it comes to shipping is actually minimal and all of them arrives on the time the company says so. With the help of these awesome customer support, Im sure theres no site that can beat FN
Fashion nova delivered the item at my house in just 3 freaking days! And to up, its all free! I didnt paid anything for it. Ill take it gladly, thanks!
Fashion nova is inspiring to those who wants to pursue a fashion career. I love modeling and all my clothes are from here. Wide variety of choices and items arrives on time (never been late for me) I became more determined of my goal and together with fashion nova, I think I will achieve it no time.
I really appreciate the efforts this site has given to their customers and one remarkable thing they have is their brilliant customer service, Just last week, My velvet dress was faulty and needs replacement and right away, the customer support staff acted on the problem! Glad that it was resolve easily. Thanks for saving my $#*!!
Great deals that are fair priced it is now possible to have fashionable clothes even if youre tight in budget!
Love the way fashion nova showcase their choices! I usually love jackets but every time I look to shirts, my bias shifts! I have no worries when it comes to shipping also since they deliver it in time, most of the time according to some reviews. Will be doing my first shipping soon, wish me luck!
My shipping and billing address somehow got mixed up on their website (not sure how. I know it wasn't me, I double check it every time). Unfortunately my mail NEVER makes it to me if I ship to my billing, so Instead of having it sent to my home, I ship it to my job. WELL, they shipped to my home anyway and surprise surprise -- it never made it. USPS says "delivered" but I don't have it. When I noticed the mistake in the shipping (IMMEDIATELY after placing the order) i notified them to have it changed. They said there was nothing they could do and when it got returned back to them they would reimburse me. Well, now according to them the shipment was fulfilled and they said its not their problem. Offered me 30% off my next order for my frustration. Like 30% off is going to change the fact that the post office doesn't have my package and neither do I. Thank you Fashion nova for helping me basically throw out money.
They aren't worth the frustration. Trust me, there are better websites.
Fashion nova is super legit. Just got mine actually just yesterday via their shipping service and I would rate a perfect 10 for their service. I dont have to get the dress I have ordered in a shipping branch instead it was delivered straight in my house, my red dress is straightly delivered without any hidden charges at all! Isnt that a very great thing to have?
I always worry a lot about cargos to mess up my items but luckily, fashion novas courier did a great job when it comes to accuracy and item condition upon delivery. It is, of course a great thing for us customers since its free and it only takes them 2 days to accomplish it!
Not all of us has the ability to go to malls just to buy a pair of jeans thus, fashion nova enters the scene. With this site, it enables any kind of person around the world to shop whenever they like! Im one of the thousands of happy customers that received their items on time, which is 2 days. Dont believe me? Your always free to try it.
These jackets I have ordered from fashion nova will go to use! They are stylish and looks good even faraway. Doesnt even sacrifice the quality with the looks and thats the very best thing with fashion nova. My holiday will surely be awesome!
The customer service on the other line listened to my constructive criticisms and welcome each and every feedback I threw at them. This is true though, I hope they will consider it much soon to add more things than their 2 day shipping. Otherwise, still a good site to shop.
Im actually craving for a new dress right now and fashion nova is the perfect place to shop. Cashless shopping is what Im forced to right now and gladly. Fashion nova accepts them. Easy payment and easy receiving.
They have leggings here that can be used for gym and even yoga lessons! As far as my experience goes, it only takes them like 3 days to deliver the item you desire, a great way to shop online, indeed!
Answer: I received a full refund via original form of payment which was Paypal. I emailed them daily, reported them to the Better Business Bureau and opened a claim with PayPal. They sent me a store credit but I refused it and threatened legal counsel. Money was refunded in full 3 days later. Do not let this establishment bully you.
Answer: Do not order from this company you will regret it
Answer: Out of the six times I ordered from fashionova I received my items four times the two times my order never arrived I received no assistance from them but a vague response and no follow up when I e mailed back. They offer no refund or assistance at all when trying to locate a package you will have to work with your bank in order to get some resolve, pathetic company who only ensures celebs are getting items delivered and satisfied while everyone else they treat as peons who they can care less about. If your not insta famous they don't ensure a smooth customer experience for you and you will soon be left disappointed. Great merch but not worth the frustration.
Answer: I placed an order on cyber Monday, it's now Dec. 8th and I have not received my items. Not my items or a tracking number but they sure took my money! I just want my money back at this point.
Answer: Do not order from them - i placed my order on april 12th for $287 USD tracking number does not work and they refuse to answer my emails
Answer: FN website it states, "If your tracking information states that your package was delivered and you have not received it. You must address this with the United States Postal Service. Fashion Nova does not hold responsibility for packages that state to be delivered. We do not issue refund for packages that state being delivered."
Answer: Same... placed 2 orders for my vacation. The 25th and 30th of Nov. Needed the dress for my birthday weekend away. I got one dress when I came back and the other one is being delivered today. Just terrible. Bad customer service. Can't reach nobody by phone. All emails I recieved were automatic responses. Not personalized at all
Answer: The same thing happened to me, I never received my items because after they took my money they realized that the items Ive ordered were no longer in stock. They sent me a cyber gift card. The website clearly states that the gift cards will be sent when a returned is made but if I never received the items why cant I get my money back. Im reporting them to the Better Business Bureau
Answer: Don't waste ur time its better u go get a dress from another store, cuz you won't be receiving your dress on saturday, i oredered 23 pieces of cloth from them and am yet to receive none for the past six days
Answer: 5-7 days... maybe even 14 days. They lie about 2 day