business logo of Fashion Nova

Fashion NovaReviews 14,430

fashionnova.com
general, casual, evening & party, swimwear men, womenAge 19-25, 26-45
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From the business

Fashion Nova is the top online fashion store for women. Shop sexy club dresses, jeans, shoes, bodysuits, skirts and more. Cheap & affordable fashion online.


Clothing item from Fashion NovaFashion apparel by Fashion NovaMerchandise from Fashion Nova clothing lineFashion Nova fashion product

Business Highlights

General

Year Founded: 2006
Target Gender: men, women
Target Age Group: 19-25, 26-45

Shipping

Shipping Cost: $6.99
Free Shipping: sometimes
Free Shipping Detail: for orders over $76

Returns

Return Policy: free
Return Instructions: products must be unworn, unwashed, and have original tags attached and returned in their original packaging. does not provide cash refunds
Restocking Fees: no

Sustainability

Sustainability Score: We avoid
Recycling Program: no

Product

Style: general, casual, evening & party, swimwear
Body Fit: regular, plus size
Available Sizes: Men's (S, M, L, XL, XXL, XXXL, 2X, 3X), Women's (2XS, XS, S, M, L, XL, 1X, 2X, 3X, 4X)

Customer Service

Support Channels: email
Support Email: info@fashionnova.com

Payment Options

Payment Methods: card payments, PayPal, financing, Google Pay, Apple Pay, Amazon Pay
Buy Now Pay Later: Zip Pay, Afterpay, Klarna

How would you rate Fashion Nova?
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Fashion Nova Reviews Summary

The overall reputation of the company is marred by significant customer dissatisfaction, primarily stemming from issues with order fulfillment, shipping delays, and inadequate customer service. Many customers report receiving incorrect or damaged items, difficulty in obtaining refunds or exchanges, and a lack of accessible support. While some customers have had positive experiences with specific products, these are overshadowed by the overwhelming number of complaints regarding the company's reliability and transparency. The prevailing sentiment suggests a pressing need for improved customer service practices and a reevaluation of fulfillment processes to restore consumer trust.

This summary is generated by AI, based on text from customer reviews

service
871
value
804
shipping
859
returns
790
quality
778
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Texas
1 review
3 helpful votes
Follow Kelly V.
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I placed an order on Friday 02\23, because i spent $200, I was eligable for the"Fast 2 day shipping'. While their site says that orders take 24-48 hours for processing, and they do not ship on holidays or weekends. Business days only! M-F only! Before a 1Pm cutoff. You will be emailed upon order being shipped and if the order is unable to be fullfilled they will send you notice via email. These asswipes have done nothing but send me automated emiail responses as to Processing time. It has been over 144 hours on Business days, with NO confirmation of order OR that it cant be fullfilled. Oh but they took my money out of my account without hesitation. They should start mailing out toilet paper to all their customers, for all the $#*! they give them!

Date of experience: March 5, 2018
Oregon
1 review
1 helpful vote
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Fashion nova is actually very flexible; I can order a bunch of gym related stuff here even though it is not a gym store rather it is a well-rounded place to shop online. Going to gym has never been this good since I have a lot of stocked leggings here. Thanks fn

Date of experience: March 5, 2018
California
1 review
2 helpful votes
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The leggings are just flawless! I believe I can use them a hell lot of times. My usage can also be hard sometimes so it is important for me to take only those that could last. It is also cheap so I dont mind paying for it.

Date of experience: March 5, 2018
Colorado
1 review
1 helpful vote
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Happy ending!
March 5, 2018

Always loved my items to be delivered since it was always a happy ending. Fn does a great job when it comes to delivering stuff since they seem to be well-trained. If I could give them a tip, I would love to!

Date of experience: March 5, 2018
Florida
1 review
1 helpful vote
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Over 5 stars!
March 5, 2018

You guys deserves everything! Thank you for saving me when I needed an attire the most. Fashion nova is an expert when it comes to express shipping and worry not, they are completely reliable and gets the job done quite easily. More than 5 stars!

Date of experience: March 5, 2018
Florida
1 review
1 helpful vote
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My sister was an FN addict now since I have introduced her just last week. I have seen that she got attracted by the great tops of fashion nova that fits almost any style of girls out there. Even shes still in her teenage years, im glad that she starts using fashion nova as early as possible, typically the thing a girl need, fast online shopping with a very huge library!

Date of experience: March 5, 2018
Alabama
1 review
1 helpful vote
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Free shipping
March 5, 2018

Im planning to buy gifts from fashion nova and I figured out that I should do it in bulk. Its safe and secure to buy stuff in large quantities here because they treasure their customers well! My nieces will be happy for this new tops for them to be given! Thanks you very much!

Date of experience: March 5, 2018
California
1 review
1 helpful vote
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Their skirts are perfect for any women and they are safe and not prone for boys to peak! Hehe. They are also stylish and are definitely perfect for any style you like. Dont be afraid to try out fashion nova, I swear you wont regret it.

Date of experience: March 5, 2018
Oregon
1 review
1 helpful vote
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Holiday season is fast approaching an I need to buy myself some fashion stuff. My one stop shop is an online site named fashion nova. I have been shopping here for quite some time already, lets say 5 months and so far, all of these deals doesnt break my bank either. I am excited for these holiday deals and I cant wait to buy some of them!

Date of experience: March 5, 2018
Florida
1 review
3 helpful votes
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SHIPPING SUCKS
March 6, 2018

I love their clothes, but their shipping and customer service makes it lose stars. They always take too long! Sometimes I get lucky and its fast, but as of lately, that rarely happens, and you cant cancel or get a hold of them

Date of experience: March 5, 2018
Australia
1 review
1 helpful vote
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Fashion nova was such a horrible experience that I felt I needed to write my first review ever. First of my package took well over two weeks to arrive which I didnt think was such a big deal. I tried the clothes on and at least half of the clothes didnt fit me, the material was extremely cheap (I bet even Walmart could do better). When I tried to do the easy return, it said for international returns to contact them. Which is a joke! The have a bogus call Center if you can call it that, its basically an answering machine and their emails are just as bad. They send you an automated email and thats it. If I want to send it regarles Im going to have to pay out of my own pocket $60 dollars! Never shopping there ever again! If anyone wants their $#*! clothes Ill be selling it all on eBay for its actual worth (nothing). Ignore the one star because honestly, its a ZERO.

Date of experience: March 5, 2018
New Jersey
1 review
1 helpful vote
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Let me just start off by saying, as a customer service representative for a company, this was by far the worst customer service experience I have ever had... ever.
It prompted me to write this review.

Ordered over 100$ worth of merchandise... which qualified me for the free 2 day shipping. That's obviously a blatant lie. As it has been almost 2 weeks since I placed my order and I still have not received tracking information on my order.

Highly disappointed with the fact that they only send an automated message back to your questions or concerns. And extremely frustrating to spend money no matter the amount and not have your items when expected.

Hopefully, the clothes come in and are of decent quality but I still would never choose to order from this site again.

Date of experience: March 5, 2018
New Jersey
1 review
1 helpful vote
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NEVER
March 5, 2018

So one day i decided to order because everyone talks about the clothes from here so i wanted to try. I order my item just to try, see the quality and to see how it fit me, long story short, still waiting for my jean... been trying to call them, contact them, email them... nothing works. Everything is a lie. They said that i should get my jean in two days yeah... two weeks later still nothing. Calling them is a waste of time, never answer the phone or the emails. NEVER TRYING IT AGAIN. $#*!TY LIARS.

Date of experience: March 5, 2018
California
1 review
1 helpful vote
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"Easy" Returns...
March 5, 2018

I ordered a few items knowing that the quality on some may be questionable. Think Forever21. The website said that they have "easy returns." Cool. Boy was I wrong. They first make you fill out a return card. Not hard. Then I went to see where I could print out the return label. There is no return label. Why? Because they make you pay for return shipping! So if you consider going to the post office, waiting in line to have your returns weighed, and paying extra for things that don't fit - by all means, its "easy." I will never order from here again; BUT I HAVE TO. Why? Because they only give store credit for returns... So unless you are certain that your items will be a 100%, don't bother.

Date of experience: March 5, 2018
Germany
3 reviews
4 helpful votes
Follow Windy A.
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What's up Fashion Nova the Devil.

I'm writing this review as your $#*!ty business has brought nothing but misery to me and my poor wallet. 14 days ago I ordered over 100 dollars worth of your junk and up until the day I'm writing this, I still haven't received them yet. I understand that Fashion Devil allocates so much of their budget (that comes from silly people like me who ends up buying from this company) towards sponsoring famous rich girls to wear their clothing, mindless in-your-face ads, yet they spend so little to ensure the actual paying customers are satisfied.

I live in a proper city in Germany where other packages usually reach me just fine, but Fashion Devil chooses to use RRD (whatever the hell that is) to ship the package and when I reached to both RRD and Fashion Devil, no answer was given. While other websites use DHL and UPS as their shipping method, this company chooses RRD? Really. Try leaving them comments on their instagram? Those will be deleted. Sending emails? Those will NOT be answered.

I truly regret shopping there, my whole life I will spend telling people not to shop there as much as I can. I would hate to see people's hard earned money gone to waste/ towards $#*!ty quality clothes.

If I could give Fashion Nova the Devil 0 star, I really really would.

To those thinking of caving in and ordering the stuff, DON'T. You will not get your packages in time and for the price you can certainly get better clothes some place else. Perhaps from another website where they value your money and treat you properly.

Date of experience: March 5, 2018
Tennessee
1 review
1 helpful vote
Follow Erin H.
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Budgeting is a crucial part of my everyday life and as a working Mom, nothing beats ordering here in fashion nova thank going to malls. When in this site, you have the control to what to choose and importantly, youre money is always limited and/or budgeted. Great features and services, would totally use more of fashion nova in the near future.

Date of experience: March 5, 2018
California
1 review
1 helpful vote
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For me fashion nova translate into fluidity and being practical. I can spend only some dollars here and I can already be served with high quality and in-demand clothes! For me, I think things are perfect here and Ill definitely recommend this site to someone whos looking to shop online.

Date of experience: March 5, 2018
Virginia
1 review
1 helpful vote
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Maybe, If i didn't made the switch, my monetary expenses would be doubled! Good thing fashion nova is there and saved my $#*! with such swift! I love how the items are all available as they are on their site, a great feature to include tbh. Keep it up fashion nova, I will support you!

Date of experience: March 5, 2018
New Jersey
1 review
1 helpful vote
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My lingerie arrived yesterday and I picked it up and acknowledged the ones who delivered it and gave them a tip for a job well done. Also thanks to fn's staffs for the assistance online. Legit, best shop in the world!

Date of experience: March 5, 2018
California
1 review
1 helpful vote
Follow Lucia W.
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Thank you for putting up such great idea! And with this, I can do more than just going to gym. Instead I can be sensible also when it comes to fashion! Their gym leggings are good when it comes to yoga and even just walking around, I feel like a hot babe already!

Date of experience: March 5, 2018