business logo of Fashion Nova

Fashion NovaReviews 14,430

fashionnova.com
general, casual, evening & party, swimwear men, womenAge 19-25, 26-45
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From the business

Fashion Nova is the top online fashion store for women. Shop sexy club dresses, jeans, shoes, bodysuits, skirts and more. Cheap & affordable fashion online.


Clothing item from Fashion NovaFashion apparel by Fashion NovaMerchandise from Fashion Nova clothing lineFashion Nova fashion product

Business Highlights

General

Year Founded: 2006
Target Gender: men, women
Target Age Group: 19-25, 26-45

Shipping

Shipping Cost: $6.99
Free Shipping: sometimes
Free Shipping Detail: for orders over $76

Returns

Return Policy: free
Return Instructions: products must be unworn, unwashed, and have original tags attached and returned in their original packaging. does not provide cash refunds
Restocking Fees: no

Sustainability

Sustainability Score: We avoid
Recycling Program: no

Product

Style: general, casual, evening & party, swimwear
Body Fit: regular, plus size
Available Sizes: Men's (S, M, L, XL, XXL, XXXL, 2X, 3X), Women's (2XS, XS, S, M, L, XL, 1X, 2X, 3X, 4X)

Customer Service

Support Channels: email
Support Email: info@fashionnova.com

Payment Options

Payment Methods: card payments, PayPal, financing, Google Pay, Apple Pay, Amazon Pay
Buy Now Pay Later: Zip Pay, Afterpay, Klarna

How would you rate Fashion Nova?
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Fashion Nova Reviews Summary

The overall reputation of the company is marred by significant customer dissatisfaction, primarily stemming from issues with order fulfillment, shipping delays, and inadequate customer service. Many customers report receiving incorrect or damaged items, difficulty in obtaining refunds or exchanges, and a lack of accessible support. While some customers have had positive experiences with specific products, these are overshadowed by the overwhelming number of complaints regarding the company's reliability and transparency. The prevailing sentiment suggests a pressing need for improved customer service practices and a reevaluation of fulfillment processes to restore consumer trust.

This summary is generated by AI, based on text from customer reviews

service
871
value
804
shipping
859
returns
790
quality
778
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Texas
1 review
3 helpful votes
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I have placed an order with fashion Nova on February 23,2018, and I have yet to receive any notifications about my order. I qualified for the 2 day shipping and it still remains unfulfilled. I emailed the company and still no reply. I also called customer service and I was told there was nothing they could do. The last 2 orders I placed took a month to be shipped. Since it took so long for them to process my order, most of my items were sold out. Instead of offering money back they gave me a credit. I did not want to Place another order due to their bad customer service and broken promises but I was given no choice. I cannot seem to get any information regarding my order. If you can't honor 2 day shipping why offer it?

Date of experience: March 6, 2018
Virginia
1 review
3 helpful votes
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Not Pleased!
March 6, 2018

I placed an order on February 26, and similar to other post, I have not received a tracking number and the order remains to say unfulfilled. I am annoyed because I ordered something internationally from another clothing site and have RECEIVED
That order. No response with email, and there is no phone service. Never shopping with FN again!

Date of experience: March 6, 2018
Texas
4 reviews
8 helpful votes
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Disgusted update...
March 6, 2018

I ordered as well like a customer I saw on here February 27 and paid for overnight shipping my order has yet to be processed and I have yet to get a response to my emails
UPDATE: after multiple attempts and contacting PayPal to contact them fashion finally said they would refund the 20 shipping I paid and I received a notification that my item shipped as of 3-7-2018

Date of experience: March 6, 2018
North Carolina
1 review
1 helpful vote
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HORRIBLE
March 6, 2018

This is my second time ordering from fashion nova this year and I will never order with them again. They never get your order to you on time. I placed an order on February 27th and it is now March 6th and my order has not even been processed. I have emailed them and they have yet to get back to me and when you call there customer service line they don't even allow you to talk with someone. This is just ridiculous this has also happened with my friends. If you want something you might want to order like 2 months in advance!

Date of experience: March 6, 2018
Texas
1 review
1 helpful vote
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Whenever I think about FN, it always hits me how easy you can have your clothes in less than a week. All thanks to fashion novas 2 day shipping for free! The fun thing about it is everyone can avail it no matter what and who you are! Way to go FN for a fashion site.

Date of experience: March 6, 2018
Florida
1 review
1 helpful vote
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Girls these days are very caution when it comes to dresses because of current fads and trends. Fashion nova took this opportunity and offered elegant choices for them, all in cheap prices. As a personal experience, usually id go broke just by buying clothes but now, nothing is impossible.

Date of experience: March 6, 2018
Pennsylvania
1 review
1 helpful vote
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The payment process is literally quick by only using cards. Anyone can shop here anywhere and more importantly for those who doesn't want to go out of their home. For quick fashion transactions, fashion nova won't fail you.

Date of experience: March 6, 2018
New York
1 review
1 helpful vote
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Fashion nova nowadays in my community has been a statement since it is a site that offers affordable branded dresses at insanely affordable prices! To top that, they also ship anywhere around the globe which makes them the best choice for online shopping. Trends are our top priority and I am happy that fashion nova prioritizes it. Thanks guys.

Date of experience: March 6, 2018
Florida
1 review
1 helpful vote
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Iconic!
March 6, 2018

Hands down, best delivery system ever! Parcel only took two days to arrive without any hassle and any calls from their cs about instability. Love how they also reminded me about my order frequently. Wore the dress and I'm shock how well it fitted me, almost destined for me to wear it. I guess, thanks!

Date of experience: March 6, 2018
Illinois
1 review
1 helpful vote
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Loved my boyfie more because of FN! I love how you guys designs crop tops cause they literally match with any jean I desire! This is the reason why I order and also my boyfie. It's also cheap and according to him, he saved some for the shipping.

Date of experience: March 6, 2018
New York
1 review
2 helpful votes
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Fashion nova is worthy of the 5 star review already! 5 more orders and it will exceed it lol! The shorts I ordered fits me right as described on its specifications, making it easier for me when it comes to ordering. An online shop that does stuff like this deserve attention! I would even commend their 2 day delivery, such wow

Date of experience: March 6, 2018
Florida
1 review
1 helpful vote
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Durable clothes ftw
March 6, 2018

I always buy clothes to cover up my body but fashion nova redefined it for me. So far, I have ordered 6 times and its still counting, the durability is really handy since I dont need to buy more clothes anymore as a replacement to the others. The shipping can also be quick but on average, it takes them 3-4 days.

Date of experience: March 6, 2018
Alabama
1 review
1 helpful vote
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My girl was happy
March 6, 2018

It has been a habit for me to buy my sweetheart some dress online and so far, I haven't picked the wrong one yet since fashion nova is very easy to navigate and in my surprise, it was fairly cheap with a matching 2 day shipping, really couldn't ask for more since it is very worth it.

Date of experience: March 6, 2018
Alabama
1 review
1 helpful vote
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Just wanna thank fashion nova for doing a job well done! Never did I expected you guys to deliver my item for just 3 days! Thats insane. As a matter of fact, FN could go on 2 days but in my case since Im far, it took them 1 more. Regardless, I think it still stands out as a viable platform to shop online.

Date of experience: March 6, 2018
Arizona
1 review
1 helpful vote
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I know that it takes a lot to make money thats why we need an online shop to trust!
Meet FN! My trusted fashion site that I have been using for years without fails! This site is literally heaven sent with their 2-day shipping service that is very handy especially for girls like me that are from outside of US. Ill use this more!

Date of experience: March 6, 2018
Texas
2 reviews
5 helpful votes
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I have ordered from fashion nova and was satisfied with my purchases. However I recently submitted an order on Feb. 25th and it's March 5th and I my order has not been fulfilled. Its frustrating to get the answering machine and automated email response. I have tried to be patient but now I just want my money back. This will be my Last time ordering from them. I was truly satisfied with my previous items and had no problem with shipping before but this is so unprofessional. I don't know what to do. Will I get my merchandise or a refund or exchange? I don't know what to expect and that's so not fair. Fool me once shame on you, fool me twice shame on me. This is it for me.
I'm hoping for a refund like for real.

Date of experience: March 5, 2018
Georgia
1 review
1 helpful vote
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It fitted exactly as it would! The dress was brightly colored and the quality, I reassure you is perfect! I love it! And above anything else, they ship it really fast. Ordered on monday and it arrived on saturday afternoon. Worth!

Date of experience: March 5, 2018
California
1 review
1 helpful vote
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I love how fashion nova handled my concern just last week. It is about the item I have selected and Ordered and it was really a hassle to encounter things like this, good the customer service center did a good job assisting me and even providing me free coupons and vouchers to compensate with their bad!
Seriously, thank you for this, love it so much.

Date of experience: March 5, 2018
Louisiana
1 review
1 helpful vote
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Fashion nova is simply amazing and while theyre at it, it seems worth to say that they are also improving. The clothes are also worth it In a sense that I dont regret buying them. Even if they cost a lot, I know that it is durable and is in good condition because it is certified fashion nova.

Date of experience: March 5, 2018
Texas
1 review
1 helpful vote
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It is very easy to navigate making more orders to come to life, count me in also! Been using this site for months already and I could say that the value for money is very high! Quality over quantity if we say it in different words. Also worth the 2 days wait for the shipping, thumbs up!

Date of experience: March 5, 2018