business logo of Fashion Nova

Fashion NovaReviews 14,430

fashionnova.com
general, casual, evening & party, swimwear men, womenAge 19-25, 26-45
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From the business

Fashion Nova is the top online fashion store for women. Shop sexy club dresses, jeans, shoes, bodysuits, skirts and more. Cheap & affordable fashion online.


Clothing item from Fashion NovaFashion apparel by Fashion NovaMerchandise from Fashion Nova clothing lineFashion Nova fashion product

Business Highlights

General

Year Founded: 2006
Target Gender: men, women
Target Age Group: 19-25, 26-45

Shipping

Shipping Cost: $6.99
Free Shipping: sometimes
Free Shipping Detail: for orders over $76

Returns

Return Policy: free
Return Instructions: products must be unworn, unwashed, and have original tags attached and returned in their original packaging. does not provide cash refunds
Restocking Fees: no

Sustainability

Sustainability Score: We avoid
Recycling Program: no

Product

Style: general, casual, evening & party, swimwear
Body Fit: regular, plus size
Available Sizes: Men's (S, M, L, XL, XXL, XXXL, 2X, 3X), Women's (2XS, XS, S, M, L, XL, 1X, 2X, 3X, 4X)

Customer Service

Support Channels: email
Support Email: info@fashionnova.com

Payment Options

Payment Methods: card payments, PayPal, financing, Google Pay, Apple Pay, Amazon Pay
Buy Now Pay Later: Zip Pay, Afterpay, Klarna

How would you rate Fashion Nova?
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Fashion Nova Reviews Summary

The overall reputation of the company is marred by significant customer dissatisfaction, primarily stemming from issues with order fulfillment, shipping delays, and inadequate customer service. Many customers report receiving incorrect or damaged items, difficulty in obtaining refunds or exchanges, and a lack of accessible support. While some customers have had positive experiences with specific products, these are overshadowed by the overwhelming number of complaints regarding the company's reliability and transparency. The prevailing sentiment suggests a pressing need for improved customer service practices and a reevaluation of fulfillment processes to restore consumer trust.

This summary is generated by AI, based on text from customer reviews

service
871
value
804
shipping
859
returns
790
quality
778
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Georgia
1 review
1 helpful vote
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The place to shop!
April 19, 2018

Cute clothes that are just my fashion! My orders have come in exactly like the pictures so far. The deals always get me though... got to watch how much I spend!

Date of experience: April 19, 2018
California
1 review
1 helpful vote
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Favorite!
April 19, 2018

Love this site. I have sometimes received items with faults, but they always solve it if you complain. Once I had a shirt with a hole in it, I just sent a picture and they sent a new one right away. Prices are great, clothes are great! Remember to look at the availability info (sometimes it says the item will ship within 7-14 days) so you don't get disappointed if it takes a while to get to you.

Date of experience: April 19, 2018
New York
1 review
1 helpful vote
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I love fashionnova!
April 19, 2018

They have cute clothes at great prices and unique clothes I cant find where I live! The shipping is also very fast and reliable.

Date of experience: April 19, 2018
California
1 review
1 helpful vote
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Good quality clothing
April 19, 2018

I personally find that fashionnova is one of the best website to shop for nice clothing! You are never disappointed with the quality of the items because they are always good, the shipping is never delayed and always comes on time as well.

Date of experience: April 19, 2018
New Jersey
1 review
1 helpful vote
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Good site
April 19, 2018

Trust worthy site with a lot of variety of products. Lots of clothes to choose from. They allow genuine reviews on products so you can see what products are good or not. I've ordered three times and have always gotten great products, just make sure to always look at sizing charts for clothing.

Date of experience: April 19, 2018
New Jersey
1 review
1 helpful vote
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Easy shopping experience. Reviews of product are very good, so I felt safe ordering the item. Good website with many products. Prompt delivery too. Very good, i love the website.

Date of experience: April 19, 2018
California
1 review
1 helpful vote
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Very satisfied as a customer. All items have good quality compare to the amazing convenient price for people from all level and ages.

Date of experience: April 19, 2018
Paulette M.
New York
1 review
0 helpful votes
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My first time shopping on Fashionnova. It was easy to search. Product details were clear and easy to find. Looking forward to receiving my purchases

Date of experience: April 19, 2018
Louisiana
1 review
1 helpful vote
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Never will return!
April 18, 2018

I spent hundreds of dollars with FN numerous of times over the years. My last purchase, 1 of my jeans were damaged. I called to report over and over and no one answered, I then proceeded to email and got a response weeks after. I needed up paying for my own return shipping and was refused reimbursement.

Date of experience: April 18, 2018
Florida
1 review
1 helpful vote
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Excellent!
April 18, 2018

Fashionnova is the best way to shop clothes online. The web site is easy to navigate. Bonus system is excellent and very beneficial for those who shop on the web site often. All orders arrive on time are neatly packed to avoid damage. Love it!

Date of experience: April 18, 2018
New York
1 review
1 helpful vote
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I'm in love!
April 18, 2018

I'm really satisfied with fashionnova! This is the second time I order on it and it's still amazing! All the items are perfect and really not expensive. Besides, you'd expect really expensive shipping costs but I didn't have any! Plus, it was really fast to arrive compared to other websites. Gonna order here again for sure!

Date of experience: April 18, 2018
Ohio
1 review
1 helpful vote
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Brilliant!
April 18, 2018

I have shopped at Fashionnova.com 3 times with over $100 each time and it was well worth it! Good quality and super cute! <3

Date of experience: April 18, 2018
Virginia
1 review
2 helpful votes
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I have purchased from Fashion Nova a lot. I LOVE their clothes and always get compliments. I now have to tell people when they comment my clothes and would like to know where I get them to never purchase from them. I purchased some clothes online and had the opportunity to visit LA for the first time ever. I figured instead of sending back the clothes I will just got into the store, see if I see anything to exchange or just get store credit. I didn't find anything and decided the store credit was fine. The guy gave me my receipt and I just went on exploring LA. A week ago I wanted to purchase clothes and tried to use my store credit code they gave me in store. After calling customer service and not reaching anyone I decided to email. I got a return email stating when you return clothes at the store you can only use the store credit in the stores. I live on the East coast. There are NO Fashion Nova stores. I wouldn't be that upset if it was $20 but the return was $50. I asked to somehow be reimbursed and they said no.

And that is it for me, I will NEVER purchase from them again.

Date of experience: April 18, 2018
Canada
1 review
2 helpful votes
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The clothes are okay but if you want a refund good luck! I returned 2 items 2weeks after receiving them and have spent 6 months trying to get a refund. After sending over 50 emails and completing the form they requested I am now told that the time has expired to process my refund. This has been the most frustrating experience I have ever had with an online retailer. Each email is answered by a new customer service rep and I have to start the process all over again. I will never purchase anything from Fashion nova again. They kept my money and made no attempt to resolve this with me. I have never reviewed any online store until now even though I do most of my shopping online. I just felt compelled to share my experience with the hope of warning others that if you are unhappy with the clothes you receive you are better off keeping them or giving them to a friend because if you send them back the way I did you will not get a refund.

Date of experience: April 18, 2018
Texas
1 review
1 helpful vote
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Late but polite
April 18, 2018

My package came a month late, but the people at Fashionnova were very nice about it. They responded to my emails very quickly, and though I wish this hadn't happened in the first place, the Fashionnova staff were very courteous and handled the situation well.

Date of experience: April 18, 2018
Illinois
1 review
1 helpful vote
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I was looking since they have been getting great reviews. When I googled the brand I wanted to try, Fashionnova had a great selection and prices compared to other sites. The order was processed quickly and without any problems. I would recommend this site to anyone for the selection of the fashionable item as well as the clothing that I now have a list of things I'm planning to purchase later.

Date of experience: April 18, 2018
Massachusetts
1 review
2 helpful votes
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This is my first order, I love the things that fashionnova sells, I hope everything will be fine. Wonderful clothes for xs sized Canadian girl

Date of experience: April 18, 2018
Carolyn B.
Washington
1 review
0 helpful votes
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I especially love their reward system for frequent shoppers; the more stylebucks you save up with each purchase plus the ones you receive after item reviews give you a higher discount. And it's not ridiculously hard to obtain these stylebucks either, unlike other stores that expect you to have spend at least $1000 before upgrading your membership, for example

Date of experience: April 18, 2018
California
1 review
1 helpful vote
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The store has great variety of products, I love that before finalizing the purchase tell you the quantity of products available. I also like to tell you how long each product has and the coupon you get when you register is incredible, I will definitely buy again!

Date of experience: April 18, 2018
Canada
1 review
1 helpful vote
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Definitely my first and last time ever ordering from this company. I purchased an item and was told it would come in within 3-5 business days. After waiting three weeks I contacted customer service via phone call and email with no answer to either. Nearly two months later still no package and several phone calls and emails later, still no answer. Absolutely terrible experience. Several others have had the same. DO NOT ORDER.

Date of experience: April 17, 2018