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Fashion Nova is the top online fashion store for women. Shop sexy club dresses, jeans, shoes, bodysuits, skirts and more. Cheap & affordable fashion online.
















The overall reputation of the company is marred by significant customer dissatisfaction, primarily stemming from issues with order fulfillment, shipping delays, and inadequate customer service. Many customers report receiving incorrect or damaged items, difficulty in obtaining refunds or exchanges, and a lack of accessible support. While some customers have had positive experiences with specific products, these are overshadowed by the overwhelming number of complaints regarding the company's reliability and transparency. The prevailing sentiment suggests a pressing need for improved customer service practices and a reevaluation of fulfillment processes to restore consumer trust.
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Cute clothes that are just my fashion! My orders have come in exactly like the pictures so far. The deals always get me though... got to watch how much I spend!
Love this site. I have sometimes received items with faults, but they always solve it if you complain. Once I had a shirt with a hole in it, I just sent a picture and they sent a new one right away. Prices are great, clothes are great! Remember to look at the availability info (sometimes it says the item will ship within 7-14 days) so you don't get disappointed if it takes a while to get to you.
They have cute clothes at great prices and unique clothes I cant find where I live! The shipping is also very fast and reliable.
I personally find that fashionnova is one of the best website to shop for nice clothing! You are never disappointed with the quality of the items because they are always good, the shipping is never delayed and always comes on time as well.
Trust worthy site with a lot of variety of products. Lots of clothes to choose from. They allow genuine reviews on products so you can see what products are good or not. I've ordered three times and have always gotten great products, just make sure to always look at sizing charts for clothing.
Easy shopping experience. Reviews of product are very good, so I felt safe ordering the item. Good website with many products. Prompt delivery too. Very good, i love the website.
Very satisfied as a customer. All items have good quality compare to the amazing convenient price for people from all level and ages.
My first time shopping on Fashionnova. It was easy to search. Product details were clear and easy to find. Looking forward to receiving my purchases
I spent hundreds of dollars with FN numerous of times over the years. My last purchase, 1 of my jeans were damaged. I called to report over and over and no one answered, I then proceeded to email and got a response weeks after. I needed up paying for my own return shipping and was refused reimbursement.
Fashionnova is the best way to shop clothes online. The web site is easy to navigate. Bonus system is excellent and very beneficial for those who shop on the web site often. All orders arrive on time are neatly packed to avoid damage. Love it!
I'm really satisfied with fashionnova! This is the second time I order on it and it's still amazing! All the items are perfect and really not expensive. Besides, you'd expect really expensive shipping costs but I didn't have any! Plus, it was really fast to arrive compared to other websites. Gonna order here again for sure!
I have shopped at Fashionnova.com 3 times with over $100 each time and it was well worth it! Good quality and super cute! <3
I have purchased from Fashion Nova a lot. I LOVE their clothes and always get compliments. I now have to tell people when they comment my clothes and would like to know where I get them to never purchase from them. I purchased some clothes online and had the opportunity to visit LA for the first time ever. I figured instead of sending back the clothes I will just got into the store, see if I see anything to exchange or just get store credit. I didn't find anything and decided the store credit was fine. The guy gave me my receipt and I just went on exploring LA. A week ago I wanted to purchase clothes and tried to use my store credit code they gave me in store. After calling customer service and not reaching anyone I decided to email. I got a return email stating when you return clothes at the store you can only use the store credit in the stores. I live on the East coast. There are NO Fashion Nova stores. I wouldn't be that upset if it was $20 but the return was $50. I asked to somehow be reimbursed and they said no.
And that is it for me, I will NEVER purchase from them again.
The clothes are okay but if you want a refund good luck! I returned 2 items 2weeks after receiving them and have spent 6 months trying to get a refund. After sending over 50 emails and completing the form they requested I am now told that the time has expired to process my refund. This has been the most frustrating experience I have ever had with an online retailer. Each email is answered by a new customer service rep and I have to start the process all over again. I will never purchase anything from Fashion nova again. They kept my money and made no attempt to resolve this with me. I have never reviewed any online store until now even though I do most of my shopping online. I just felt compelled to share my experience with the hope of warning others that if you are unhappy with the clothes you receive you are better off keeping them or giving them to a friend because if you send them back the way I did you will not get a refund.
My package came a month late, but the people at Fashionnova were very nice about it. They responded to my emails very quickly, and though I wish this hadn't happened in the first place, the Fashionnova staff were very courteous and handled the situation well.
I was looking since they have been getting great reviews. When I googled the brand I wanted to try, Fashionnova had a great selection and prices compared to other sites. The order was processed quickly and without any problems. I would recommend this site to anyone for the selection of the fashionable item as well as the clothing that I now have a list of things I'm planning to purchase later.
This is my first order, I love the things that fashionnova sells, I hope everything will be fine. Wonderful clothes for xs sized Canadian girl
I especially love their reward system for frequent shoppers; the more stylebucks you save up with each purchase plus the ones you receive after item reviews give you a higher discount. And it's not ridiculously hard to obtain these stylebucks either, unlike other stores that expect you to have spend at least $1000 before upgrading your membership, for example
The store has great variety of products, I love that before finalizing the purchase tell you the quantity of products available. I also like to tell you how long each product has and the coupon you get when you register is incredible, I will definitely buy again!
Definitely my first and last time ever ordering from this company. I purchased an item and was told it would come in within 3-5 business days. After waiting three weeks I contacted customer service via phone call and email with no answer to either. Nearly two months later still no package and several phone calls and emails later, still no answer. Absolutely terrible experience. Several others have had the same. DO NOT ORDER.
Answer: I received a full refund via original form of payment which was Paypal. I emailed them daily, reported them to the Better Business Bureau and opened a claim with PayPal. They sent me a store credit but I refused it and threatened legal counsel. Money was refunded in full 3 days later. Do not let this establishment bully you.
Answer: Do not order from this company you will regret it
Answer: Out of the six times I ordered from fashionova I received my items four times the two times my order never arrived I received no assistance from them but a vague response and no follow up when I e mailed back. They offer no refund or assistance at all when trying to locate a package you will have to work with your bank in order to get some resolve, pathetic company who only ensures celebs are getting items delivered and satisfied while everyone else they treat as peons who they can care less about. If your not insta famous they don't ensure a smooth customer experience for you and you will soon be left disappointed. Great merch but not worth the frustration.
Answer: I placed an order on cyber Monday, it's now Dec. 8th and I have not received my items. Not my items or a tracking number but they sure took my money! I just want my money back at this point.
Answer: Do not order from them - i placed my order on april 12th for $287 USD tracking number does not work and they refuse to answer my emails
Answer: FN website it states, "If your tracking information states that your package was delivered and you have not received it. You must address this with the United States Postal Service. Fashion Nova does not hold responsibility for packages that state to be delivered. We do not issue refund for packages that state being delivered."
Answer: Same... placed 2 orders for my vacation. The 25th and 30th of Nov. Needed the dress for my birthday weekend away. I got one dress when I came back and the other one is being delivered today. Just terrible. Bad customer service. Can't reach nobody by phone. All emails I recieved were automatic responses. Not personalized at all
Answer: The same thing happened to me, I never received my items because after they took my money they realized that the items Ive ordered were no longer in stock. They sent me a cyber gift card. The website clearly states that the gift cards will be sent when a returned is made but if I never received the items why cant I get my money back. Im reporting them to the Better Business Bureau
Answer: Don't waste ur time its better u go get a dress from another store, cuz you won't be receiving your dress on saturday, i oredered 23 pieces of cloth from them and am yet to receive none for the past six days
Answer: 5-7 days... maybe even 14 days. They lie about 2 day