business logo of Fashion Nova

Fashion NovaReviews 14,430

fashionnova.com
general, casual, evening & party, swimwear men, womenAge 19-25, 26-45
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From the business

Fashion Nova is the top online fashion store for women. Shop sexy club dresses, jeans, shoes, bodysuits, skirts and more. Cheap & affordable fashion online.


Clothing item from Fashion NovaFashion apparel by Fashion NovaMerchandise from Fashion Nova clothing lineFashion Nova fashion product

Business Highlights

General

Year Founded: 2006
Target Gender: men, women
Target Age Group: 19-25, 26-45

Shipping

Shipping Cost: $6.99
Free Shipping: sometimes
Free Shipping Detail: for orders over $76

Returns

Return Policy: free
Return Instructions: products must be unworn, unwashed, and have original tags attached and returned in their original packaging. does not provide cash refunds
Restocking Fees: no

Sustainability

Sustainability Score: We avoid
Recycling Program: no

Product

Style: general, casual, evening & party, swimwear
Body Fit: regular, plus size
Available Sizes: Men's (S, M, L, XL, XXL, XXXL, 2X, 3X), Women's (2XS, XS, S, M, L, XL, 1X, 2X, 3X, 4X)

Customer Service

Support Channels: email
Support Email: info@fashionnova.com

Payment Options

Payment Methods: card payments, PayPal, financing, Google Pay, Apple Pay, Amazon Pay
Buy Now Pay Later: Zip Pay, Afterpay, Klarna

How would you rate Fashion Nova?
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Fashion Nova Reviews Summary

The overall reputation of the company is marred by significant customer dissatisfaction, primarily stemming from issues with order fulfillment, shipping delays, and inadequate customer service. Many customers report receiving incorrect or damaged items, difficulty in obtaining refunds or exchanges, and a lack of accessible support. While some customers have had positive experiences with specific products, these are overshadowed by the overwhelming number of complaints regarding the company's reliability and transparency. The prevailing sentiment suggests a pressing need for improved customer service practices and a reevaluation of fulfillment processes to restore consumer trust.

This summary is generated by AI, based on text from customer reviews

service
871
value
804
shipping
859
returns
790
quality
778
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New York
1 review
1 helpful vote
Follow Shirley R.
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I get a wear out more of the clothes that I've purchased here more than any other website that I've been to their customer service was really helpful and were very professional. They answer to any of my inquiries.

Date of experience: April 26, 2018
Texas
1 review
1 helpful vote
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Awesome!
April 26, 2018

I love the clothes on this site! Its is truly amazing, since I can never find any clothes to my tastes here in the States. I always have to buy them from a foreign country! But with this site, its been a great chance to find some new clothes and getting them for a great price! Truly an awesome company, and I am sure to come here again!

Date of experience: April 26, 2018
California
1 review
1 helpful vote
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The products here are great and lovable! Everything is unique and has it's own fashion. Instead of sticking with the common trends, you could go to fashionnova to create your own wardrobe and feel unique. It gives me happiness ordering from this site! I have bought many products from this site, it is worth it!

Date of experience: April 26, 2018
Maryland
1 review
1 helpful vote
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BEST ONLINE
April 26, 2018

I got my package last Wednesday; packaged in Fedex's "extra large pack"
And let me tell you. It was one of my happiest moments! Seeing all the cute clothes! They look exactly like the clothes the models were wearing.! Definitely not disappointed! Even though, I'm short. It still flatters mt figure! FASHIONNOVA IS THE BEST!

Date of experience: April 26, 2018
New York
1 review
1 helpful vote
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Good quality clothes for affordable prices. I've found fashion on other miscellaneous sites but they're often vastly overpriced and never have as huge of a collection as Fashionnova. I've shopped Fashionnova five times and I am never anything short of impressed :)

Date of experience: April 26, 2018
Washington
1 review
0 helpful votes
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Never disappoints!
April 25, 2018

Never had to return anything, and shipping has never been late, including the free shipping options. Its often, actually, delivered a bit early, if anything.

Date of experience: April 25, 2018
Texas
1 review
1 helpful vote
Follow Lula O.
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I order from fashionnova periodically, as my paychecks permit (haha). I usually order their accessories, which are the easiest way to add more style to my wardrobe! Their service is great and I have not had any problems ordering or receiving items from them.

Date of experience: April 25, 2018
California
1 review
0 helpful votes
Follow Lorene O.
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Fashionnova has a variety of clothes and designers, along with accessories! Everything you'd want is on here! I just wish id have the money to buy everything i wanted on fashionnova! :D but i am happy for now that i have my bag that turns into a backpack! Awesome! I will so becoming back to buy more!

Date of experience: April 24, 2018
California
1 review
1 helpful vote
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I have been searching for a site that hold a varieties of design clothing. Fashionnova fit my purpose. Love the design and style. Most importantly, it is affordable and compare to other branded design.

Date of experience: April 24, 2018
Florida
1 review
1 helpful vote
Follow Rachael P.
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Right, so! I placed a first order with Fashionnova and I loved the clothing so much, I had to place a second within a week. I couldn't help myself. The items took a while to arrive, which is to be expected as I took standard shipping. Both of my orders were in great condition! One of my shirt shad a little tear in the collar but it wasn't something anybody would notice. I would definitely recommend this company to my friends and I already have! Haha. I've already placed a third order today and I can't wait to keep getting these amazing fashion pieces. Adios!

Date of experience: April 24, 2018
New York
1 review
1 helpful vote
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I love going on this site and looking at all the cute and different fashion styles available. And everything is affordable and comes in just the way you expect them to.

Date of experience: April 24, 2018
California
1 review
1 helpful vote
Follow Katrina P.
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I get everything I want in your website. I hardly find stuff that I want in the high street and if I do find things I am looking for it is rather expensive. Fashionnova gives me more options and variety to choose from and I get free shipping when I exceed certain amount :) I would say simply AWESOME! :D

Date of experience: April 24, 2018
California
1 review
1 helpful vote
Follow Billie K.
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I just recently bought 2 t-shirts from Fashion Lady on fashionnova, and i was soo glad the purchase was so easy unlike other sites. It was quick, simple, and straight to the point. LOVE IT!

Date of experience: April 24, 2018
Missouri
1 review
1 helpful vote
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Simple and Clean
April 24, 2018

Love the wide variety available as well as the help tips and matching guides. I've ordered form here before and will again. :]

Date of experience: April 24, 2018
Washington
1 review
6 helpful votes
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HORRIBLE
April 24, 2018

I ordered some clothes with a friend it was supposed to arrive in 2 days. ITS BEEN OVER A MONTH AND A HALF and still nothing! And we have been sending emails and trying to call and nothing! I just want my money back at this point...

Date of experience: April 24, 2018
Canada
1 review
4 helpful votes
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I purchased 2 dresses and they were both wrong! I got them for special occasions like a ballroom party and a reception party and both my event were ruined. One dress was really not my fit, I am a very small individual and I ordered one size up (M) but the dress was still tight, it came with a belt but the loops to pull through the belt were ripped off. The dress itself was very cheap material. It was a total turn off. The second dress was totally wrong dress. It was nothing was I ordered. I had ordered Katyln Sequins dress and they sent me Shayna Sequin Dress. If you search them both you can tell they are very different dresses. When I emailed for refund they gave me 1 line replies like. Send us the pic... and the final reply was to fill out a card which indicates why I am returning the dress and they will give me a STORE CREDIT and not to mention I had to send the dress back AT MY COST. I had to pay for an error which was not even mine. LIKE FOR CUSTOMER SERVICE SAKE... offer to pay for the shipping.,. I had no role in your error and yet I had to be out of money? Like for what? For choosing you guys?. Weelllll then I guess I wont in the future. STAY AWAY AT ALL COSTS you are probably better off paying few bucks extra and buying clothing from a reputable place than FASHION NOVA... I AM VERY DISAPPOINTED.

Date of experience: April 24, 2018
Canada
1 review
2 helpful votes
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I purchased 7 dresses and normally wear size 12 or 14 the dresses I ordered were 2X and they are all snug ad skin fit. I order larger size just in case I could alter them what a disappointment. Went to return and Fashion Nova only issue Store Credit no Refund plus you have to pay to deliver and pay to send back from Canada and you get nothing.

Date of experience: April 24, 2018
New York
1 review
5 helpful votes
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Very bad
April 24, 2018

I would like to say you, this is very bad work customer service. I can. T to receive right answer about status my order, no connect the phone with customer service. My parcel walks around me, and can. T get into my hands. It is impossible to reach out for anyone. S ears to change the delivery addresses. Hello, people will hear me please! Can someone help Me?

Date of experience: April 24, 2018
Florida
1 review
1 helpful vote
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Excellent website
April 23, 2018

Excellent website. Everything I need on one website. Especially the hard to find clothes. Love Fashionnova!

Date of experience: April 23, 2018
Florida
1 review
1 helpful vote
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I absolutely love Fashionnova, never had any problems with them. Easy to navigate, cute and pretty things I just bought a few presents for my family. There is everything you are looking for, Fashionnova is the best! THANK YOU

Date of experience: April 23, 2018