business logo of Fashion Nova

Fashion NovaReviews 14,430

fashionnova.com
general, casual, evening & party, swimwear men, womenAge 19-25, 26-45
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From the business

Fashion Nova is the top online fashion store for women. Shop sexy club dresses, jeans, shoes, bodysuits, skirts and more. Cheap & affordable fashion online.


Clothing item from Fashion NovaFashion apparel by Fashion NovaMerchandise from Fashion Nova clothing lineFashion Nova fashion product

Business Highlights

General

Year Founded: 2006
Target Gender: men, women
Target Age Group: 19-25, 26-45

Shipping

Shipping Cost: $6.99
Free Shipping: sometimes
Free Shipping Detail: for orders over $76

Returns

Return Policy: free
Return Instructions: products must be unworn, unwashed, and have original tags attached and returned in their original packaging. does not provide cash refunds
Restocking Fees: no

Sustainability

Sustainability Score: We avoid
Recycling Program: no

Product

Style: general, casual, evening & party, swimwear
Body Fit: regular, plus size
Available Sizes: Men's (S, M, L, XL, XXL, XXXL, 2X, 3X), Women's (2XS, XS, S, M, L, XL, 1X, 2X, 3X, 4X)

Customer Service

Support Channels: email
Support Email: info@fashionnova.com

Payment Options

Payment Methods: card payments, PayPal, financing, Google Pay, Apple Pay, Amazon Pay
Buy Now Pay Later: Zip Pay, Afterpay, Klarna

How would you rate Fashion Nova?
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Fashion Nova Reviews Summary

The overall reputation of the company is marred by significant customer dissatisfaction, primarily stemming from issues with order fulfillment, shipping delays, and inadequate customer service. Many customers report receiving incorrect or damaged items, difficulty in obtaining refunds or exchanges, and a lack of accessible support. While some customers have had positive experiences with specific products, these are overshadowed by the overwhelming number of complaints regarding the company's reliability and transparency. The prevailing sentiment suggests a pressing need for improved customer service practices and a reevaluation of fulfillment processes to restore consumer trust.

This summary is generated by AI, based on text from customer reviews

service
871
value
804
shipping
859
returns
790
quality
778
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Ohio
1 review
1 helpful vote
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Great site
May 3, 2018

Haven't got my order yet, but the site is easy to use. There are a variety of items, which is a huge plus. I must say that they seem awesome with their deals, sales, and shipping.

Date of experience: May 3, 2018
Georgia
1 review
1 helpful vote
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I will never understand the point of paying for overnight shipping when it still comes in 5 days. They are so unorganized, and slow. The only reason they have as many customers as they do is because they pay celebrities and socialites to post. This is so ridiculous!

Date of experience: May 3, 2018
Illinois
2 reviews
5 helpful votes
Follow Amanda L.
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This site is a scam I returned 3 items and never received a store credit for 2 of the items, they kept the items and my money I will never order from here again its to hard getting a response from customer service its been weeks and still nothing its sad

Date of experience: May 3, 2018
California
1 review
1 helpful vote
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Everything I've ordered is exactly as pictured. The size fits, the quality is decent or great and the color matches the pictures. Would I order again? Yes, definitely!

Date of experience: May 3, 2018
California
1 review
1 helpful vote
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Great Brands
May 3, 2018

Great brands, decent prices, wonderful styles! I've just ordered some items for the first time off this site and I'm impressed with the range you have - it's no too big, but what's available is worth perusing. Can't wait to see how good these items are <3

Date of experience: May 3, 2018
New York
1 review
1 helpful vote
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Great website
May 3, 2018

Great website. Got a lot of products in affordable prices. Most of the time the website is even cheaper than aliexpress. Also got a lot of products that i cant find anywhere else. Always gets my order in time, well wrapped and never had anything missing. Highly recommended!

Date of experience: May 3, 2018
California
1 review
1 helpful vote
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It was an ok first experience. When I was checking out there was a freeze that let me miss the sale and keep taking me back to the address field, where I put in three times already.

Date of experience: May 3, 2018
California
1 review
1 helpful vote
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I love the big range of products and the fashionnova credits you can earn. Its easy to pay and free shipping! There is always sale and the site really recommends good products! I am obsessed! (I just ordered for the 5th time in one month)

Date of experience: May 3, 2018
California
1 review
1 helpful vote
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I love it
May 3, 2018

My friend recommended me this website and they have so many lovely options! Excited to get my first order! I've received my jumper and I wear it as often as possible and have gotten so many compliments on it!

Date of experience: May 3, 2018
California
1 review
1 helpful vote
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I have not received my last order yet ( Order Number *******). But i still make the next order. Hope it it turn out well this time. Thanks

Date of experience: May 3, 2018
Oklahoma
1 review
1 helpful vote
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Good quality
May 3, 2018

Good quality, just make sure you read the comments before ordering anything big. Love the diversity of items they have

Date of experience: May 3, 2018
Georgia
1 review
1 helpful vote
Follow Amy N.
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All of the stuff is cheap and there is alot of sales going on, as well as coupons. You can get points. The only thing is to carefully read reviews and check the ratings

Date of experience: May 3, 2018
Maryland
1 review
1 helpful vote
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Good job
May 3, 2018

I was buying a gift for a friend and the unit conversion came in handy. Customer service reply very effective

Date of experience: May 3, 2018
Washington
1 review
1 helpful vote
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I love the wide selection of products offered by Fashionnova. Their customer service is friendly and helpful. Overall, have had a great experience with the company.

Date of experience: May 3, 2018
Maryland
1 review
1 helpful vote
Follow Lorraine R.
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I have brought many times off fashionnova and i will continue buying from them. They had all the brands i love and many cute items! I love fashionnova so much, i would recommend to anyone!

Date of experience: May 3, 2018
Germany
1 review
5 helpful votes
Follow Lauren G.
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This website is a scam. I ordered one shirt and was charged but never got the shirt and Ive been contacting customer service for days and still havent gotten an answer back. This is the 2nd time this has happened. Wont be orerdering from here again.

Date of experience: May 3, 2018
Alabama
1 review
1 helpful vote
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Great website to order. There is a variety of products and many promotion programs. However, it takes long time for delivery. I often receive my parcel after about 2-2.5 weeks :(

Date of experience: May 3, 2018
Texas
1 review
1 helpful vote
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Various clothing
May 3, 2018

This website contains various clothing styles that suit myself and others! Most of the qualities from the brands are top notch! I recommend buying clothing from this place because it has great deals and unique clothing and accessories.

Date of experience: May 3, 2018
California
1 review
1 helpful vote
Follow Jacquelyn F.
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So after I paid through paypal and all I wasn't given my confirmation number right away, instead, it took me back to the page where they asked my address once again. I am okay with this since they need to make sure of my address, but I was indeed a bit confused cuz I thought I was getting charged again for my order. Hopefully this isn't the case and I will have no bad surprises when I receive my order/ when I see my visa bill :/. ..

Date of experience: May 3, 2018
Texas
1 review
1 helpful vote
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Over the course of 5 years I've been coming back to fashionnova. I can always find something to my liking and the quality-price balance is great! Furthermore I've never had any troubles with receiving the goods. I'd love to give 5 stars, but I feel that the quality of the photos isn't always good. I prefer seeing the texture of the fabric up close and this isn't always possible.

Date of experience: May 3, 2018