business logo of Fashion Nova

Fashion NovaReviews 14,430

fashionnova.com
general, casual, evening & party, swimwear men, womenAge 19-25, 26-45
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From the business

Fashion Nova is the top online fashion store for women. Shop sexy club dresses, jeans, shoes, bodysuits, skirts and more. Cheap & affordable fashion online.


Clothing item from Fashion NovaFashion apparel by Fashion NovaMerchandise from Fashion Nova clothing lineFashion Nova fashion product

Business Highlights

General

Year Founded: 2006
Target Gender: men, women
Target Age Group: 19-25, 26-45

Shipping

Shipping Cost: $6.99
Free Shipping: sometimes
Free Shipping Detail: for orders over $76

Returns

Return Policy: free
Return Instructions: products must be unworn, unwashed, and have original tags attached and returned in their original packaging. does not provide cash refunds
Restocking Fees: no

Sustainability

Sustainability Score: We avoid
Recycling Program: no

Product

Style: general, casual, evening & party, swimwear
Body Fit: regular, plus size
Available Sizes: Men's (S, M, L, XL, XXL, XXXL, 2X, 3X), Women's (2XS, XS, S, M, L, XL, 1X, 2X, 3X, 4X)

Customer Service

Support Channels: email
Support Email: info@fashionnova.com

Payment Options

Payment Methods: card payments, PayPal, financing, Google Pay, Apple Pay, Amazon Pay
Buy Now Pay Later: Zip Pay, Afterpay, Klarna

How would you rate Fashion Nova?
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Fashion Nova Reviews Summary

The overall reputation of the company is marred by significant customer dissatisfaction, primarily stemming from issues with order fulfillment, shipping delays, and inadequate customer service. Many customers report receiving incorrect or damaged items, difficulty in obtaining refunds or exchanges, and a lack of accessible support. While some customers have had positive experiences with specific products, these are overshadowed by the overwhelming number of complaints regarding the company's reliability and transparency. The prevailing sentiment suggests a pressing need for improved customer service practices and a reevaluation of fulfillment processes to restore consumer trust.

This summary is generated by AI, based on text from customer reviews

service
871
value
804
shipping
859
returns
790
quality
778
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California
1 review
1 helpful vote
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Recommended
May 7, 2018

I've ordered several items from them and have always received them within reasonable time. I'm very pleased with the quality of the items and the customer service has always been very quick and friendly in replying to my inquiries.

Date of experience: May 7, 2018
California
1 review
1 helpful vote
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Shipping was as estimated with no complications :). At first I was worried, but as long as you read the measurements and reviews of each item, there should be no problem.

Date of experience: May 7, 2018
Ohio
1 review
1 helpful vote
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Great Website!
May 7, 2018

I was very skeptical of this website at first because they were clothes and that's always questionable, but they proved me wrong! My things came exactly as they appeared on the website and I don't regret buying anything from Fashionnova.

Date of experience: May 7, 2018
Washington
1 review
1 helpful vote
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First time ordering, saw this shirt online from a youtuber. Hopefully the quality is the exact same! Very cheaply priced!

Date of experience: May 7, 2018
Colorado
1 review
1 helpful vote
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This site is really great! The product and everything was truly in the condition it was promised. Highly recommend it to anyone!

Date of experience: May 7, 2018
New Jersey
1 review
1 helpful vote
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Love how cheap everything is! Quality isn't too bad either for the price you're paying. Amazing low priced but high quality products

Date of experience: May 7, 2018
Missouri
1 review
1 helpful vote
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There are a lot of products on Fashionnova which can get overwhelming for some, but I thought the selection was awesome! (There is something for everyone) And there were lots of reviews on all the products I looked at so it helped me choose the products I wanted. I found most the products I have been dreaming about at really good prices! I look forward to receiving my package :)

Date of experience: May 7, 2018
Florida
1 review
2 helpful votes
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I shipped back a dress that was unworn and in perfect conditions, they refund me half my money on a gift card. I know mistakes are made so I wasnt mad about it at first I just emailed them. The first reply I got was explaining they refunded me less because I used a promo code. I did use a promo code and I even discounted the shipping charge. After all of that I payed for the dress $20.99. I replied explaining it with more detail and screen shots and get no reply. Then I reach out again and get a different representative asking me for the shipping receit which I no longer had. I tell her how I didnt have it anymore and get no reply once again. I am not trying to get ripped off for such a small amount of money from a big company, I will never shop here again.

Date of experience: May 6, 2018
New York
1 review
1 helpful vote
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Products are as shown! Prompt delivery at times. Overall it was a wonderful experience shopping with Fashionnova! Thank you

Date of experience: May 5, 2018
Arizona
1 review
1 helpful vote
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So easy to shop and the shipping costs and offers are just great. The diversity of the items makes it even easier to select for the whole family and amidst a whole range of products. They helps to select and save items for future considerations. Just great and highly recommended.

Date of experience: May 5, 2018
Colorado
1 review
2 helpful votes
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The order process could be smoother such as letting know in advance where coupons could be entered but the items are easy to find and well-displayed.

Date of experience: May 5, 2018
Massachusetts
1 review
1 helpful vote
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It's a great site that stocks every thing you could possibly think of. Love shopping here. Just wished they had a better and easier return policy.

Date of experience: May 5, 2018
New York
1 review
1 helpful vote
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Great!
May 5, 2018

So far I haven't had any issues. Everything that I've ordered came just as expected. I am very satisfied and I hope it will stay that way. One of my favorite shopping sites for sure!

Date of experience: May 5, 2018
New Jersey
1 review
1 helpful vote
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Easy to order from. Very detailed descriptions. Coming back again and again. I just order know and i hope it like how the rate is

Date of experience: May 5, 2018
Florida
1 review
1 helpful vote
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Pretty Great!
May 4, 2018

I've ordered clothes on Fashionnova several times now, and for the most part, the clothes fit nicely and look just like their pictures. Although sometimes you can't tell what the quality or fabric is like from the pictures, and the shipping can take a while at times. Overall, I enjoy shopping on Fashionnova and have found lots of great things on here. Just be sure to read the reviews to know exactly what you are buying.

Date of experience: May 4, 2018
District of Columbia
1 review
1 helpful vote
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Second time ordering from Fashionnova, but the first time i ordered 3 dresses, i was satisfied with only two dresses. Most materials are good and some are bad, so just keep an eye out for that. Overall, clothes are great.

Date of experience: May 4, 2018
Texas
1 review
1 helpful vote
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I have shopped on Fashionnova for a few times. A great place to shop for cheap and fashionable outfits. The clothes are nice, in good condition and looked the same as shown on the website. However, shipping took longer than expected. Overall, its a great experience. Will definitely come back again for more clothes.

Date of experience: May 4, 2018
North Carolina
1 review
1 helpful vote
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Cute products
May 4, 2018

I'm very happy with the service of Fashionnova. Good communication with customers & cute products. Thank You

Date of experience: May 4, 2018
Virginia
1 review
1 helpful vote
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I just finished looking for the item I wanted and can hardly wait till the order arrives to give a full review. Great Job

Date of experience: May 4, 2018
California
1 review
1 helpful vote
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I love Fashionnova! Great products, amazing sales, and I'm completely obsessed with shopping here! THANKS FN

Date of experience: May 4, 2018