business logo of Fashion Nova

Fashion NovaReviews 14,430

fashionnova.com
general, casual, evening & party, swimwear men, womenAge 19-25, 26-45
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From the business

Fashion Nova is the top online fashion store for women. Shop sexy club dresses, jeans, shoes, bodysuits, skirts and more. Cheap & affordable fashion online.


Clothing item from Fashion NovaFashion apparel by Fashion NovaMerchandise from Fashion Nova clothing lineFashion Nova fashion product

Business Highlights

General

Year Founded: 2006
Target Gender: men, women
Target Age Group: 19-25, 26-45

Shipping

Shipping Cost: $6.99
Free Shipping: sometimes
Free Shipping Detail: for orders over $76

Returns

Return Policy: free
Return Instructions: products must be unworn, unwashed, and have original tags attached and returned in their original packaging. does not provide cash refunds
Restocking Fees: no

Sustainability

Sustainability Score: We avoid
Recycling Program: no

Product

Style: general, casual, evening & party, swimwear
Body Fit: regular, plus size
Available Sizes: Men's (S, M, L, XL, XXL, XXXL, 2X, 3X), Women's (2XS, XS, S, M, L, XL, 1X, 2X, 3X, 4X)

Customer Service

Support Channels: email
Support Email: info@fashionnova.com

Payment Options

Payment Methods: card payments, PayPal, financing, Google Pay, Apple Pay, Amazon Pay
Buy Now Pay Later: Zip Pay, Afterpay, Klarna

How would you rate Fashion Nova?
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Fashion Nova Reviews Summary

The overall reputation of the company is marred by significant customer dissatisfaction, primarily stemming from issues with order fulfillment, shipping delays, and inadequate customer service. Many customers report receiving incorrect or damaged items, difficulty in obtaining refunds or exchanges, and a lack of accessible support. While some customers have had positive experiences with specific products, these are overshadowed by the overwhelming number of complaints regarding the company's reliability and transparency. The prevailing sentiment suggests a pressing need for improved customer service practices and a reevaluation of fulfillment processes to restore consumer trust.

This summary is generated by AI, based on text from customer reviews

service
871
value
804
shipping
859
returns
790
quality
778
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California
1 review
1 helpful vote
Follow Sue M.
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I love the selection of harem pants and other nice solid staple pieces. It's refreshing to see different designs than what's out here in the states!

Date of experience: May 8, 2018
Florida
1 review
1 helpful vote
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I am an avid browser and shopper at fashionnova. Among everything else, I enjoy their curation of unique and funky patterns! Asymmetrical, paneled, lace... funky sleeves, I love their assortment of style. The fit is great for petites.

Date of experience: May 8, 2018
New Mexico
1 review
1 helpful vote
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I love the products on offer and the website is so easy to navigate. Will be telling all my girlfriends about the website. Keep on offering great products..

Date of experience: May 8, 2018
New York
1 review
1 helpful vote
Follow Kellie W.
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So, I absolutely love all of the items on this website. On other websites, the sizes are weird or there aren't very many sizes to choose from, but this website has many options for the clothes.

Date of experience: May 8, 2018
Washington
1 review
1 helpful vote
Follow Bessie W.
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Ever since I found out about fashionnova i have been in paradise. I was worried about sizing at first but I have become an expert now. All of my clothing fit and I loved each product I have received so far. I recommend this shopping site to anyone who likes fashion. 100% satisfied with my shopping experience.

Date of experience: May 8, 2018
Washington
1 review
1 helpful vote
Follow Tiffany F.
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Even though their are many items on the site that can be considered pricey, I am always able to find something cute at a low price. As an added bonus, many of the store's brands have sales often. The fashions vary from cutesy to professional to dressy and more.

Date of experience: May 8, 2018
North Carolina
1 review
0 helpful votes
Follow Irma H.
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You'll find what you want here. Its cute and not costly! I found everything her super cute<3. It ranges from something as simple as stickers to something like accessories and clothes. I guarantee you will love everything

Date of experience: May 8, 2018
Nevada
1 review
1 helpful vote
Follow Maria J.
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That store is amazing! Not too amazing for someone who is more than six feet tall, US size small. Almost impossible to find a good top. Also, that's is not a best place to buy shoes, if you are 10 or up. Anyway that is a best and affordable store!

Date of experience: May 8, 2018
Florida
1 review
1 helpful vote
Follow Brenda F.
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Fashionnova is so perfect because i can buy the things i want and not have a ridiculous amount of money spent. I love love love that there is free shipping because it allows me to get more for my money. This is my absolute favorite online store and i go on it almost every day to check for new products.

Date of experience: May 8, 2018
Germany
1 review
1 helpful vote
Follow Taylor J.
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At first I was a bit skeptical to purchase items from Fashion Nova, as there are many sites that offer the same items, yet the reviews on item quality, are terrible. The first few items I ordered made me a believer, and I kept ordering from there. I noticed that once an item is purchased, the money is deducted from your account within seconds yet... no tracking details can appear for up to a week. Why take the money prior to shipping and tracking details? Then, if a customer requests a refund because of this, theyre given a hard time. Ive had this issue not once, but three times. E-mailing customer care regarding the matters are pointless as well, as their responses sound automated, hey Nova babe... and some fictional story behind what theyre doing to make things right. If a customer placed an order, stock should be reviewed to ensure that the item is available and then valid shipping details should follow after. Why take money if an item is not in stock? Then give a store credit plus an additional discount? Perhaps FN should stop looking at how many customers they have and items sold and take a look at what they can do better. I see the same complaints constantly and it seems like things are just getting worse.

Date of experience: May 8, 2018
California
1 review
1 helpful vote
Follow Raquel A.
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I've fallen in love with the design of clothes that fashionnova has in store. There's not many clothing stores around where I live, and this is the perfect solution to that problem! I haven't been disappointed, and ordering is so easy. I just wish the shipping wouldn't take so long, but the wait is worth it!

Date of experience: May 8, 2018
South Carolina
1 review
1 helpful vote
Follow Bertha G.
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I shopped at fashionnova a while back and loved it. The clothes are good quality and last a long time for lazy shoppers like myself. I trust fashionnova for sizes to fit the first time compared to most online stores. I am happy to finally return to fashionnova and look forward to my next shipment.

Date of experience: May 8, 2018
Washington
1 review
1 helpful vote
Follow Laurie G.
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All the tips were very helpful as well, ultimately helping out in my decision for clothing! Recommend 10/10 because this store is just too cute! :)

Date of experience: May 8, 2018
Texas
1 review
1 helpful vote
Follow Adrienne J.
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They are great but the only thing i don't like about it the shipping fee is too expensive
And i have only 10$ discount they have to offer more than 10$ discount specially for those who buys more

Date of experience: May 8, 2018
Oregon
1 review
1 helpful vote
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Great!
May 8, 2018

Waiting time is a bit long sometimes but definitely worth it! Fast shipping when it does get shipped out tho.

Date of experience: May 8, 2018
California
1 review
1 helpful vote
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Perfect
May 8, 2018

I love the stuff they have but the only think I have an issue with is that the sizes are usually a bit too small. Not everyone is that tiny!

Date of experience: May 8, 2018
Nebraska
1 review
1 helpful vote
Follow Esther B.
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Cute
May 8, 2018

A lot of the clothes on fashionnova are, well, just cute. I will admit the sizing charts do create some confusion for me from time to time but still, the clothes are adorable and I do love them.

Date of experience: May 8, 2018
California
1 review
0 helpful votes
Follow Stella W.
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I really love how this website has so many products from their brands and the discounts were very helpful and encouraging!

Date of experience: May 7, 2018
New York
1 review
0 helpful votes
Follow Nichole F.
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Fashionnova is the best ever!, by far, the best online shopping site trendy clothes. They have reasonable price range, and ship very fast. I live in Texas and still usually receive the package less than a week. Recommend to anyone whos into fashion style clothing! 5 out of 5 for sure

Date of experience: May 7, 2018
California
1 review
2 helpful votes
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This is bulls**t
May 7, 2018

This was my first time ordering from fashion nova and I was really excited to try out their jeans that they market towards curvier women... So I order a pair and size up (because they said they ran small on the website), when the jeans came in I couldn't even get them over my hips (I'm usually a size 3 and these were a size medium). So I returned them and paid the $12 dollar flat rate shipping fee and reordered another pair. The pair that came in was a completely different pair of jeans and they were a size LARGE instead of a size 5... Now I have to pay $12 again to return them AGAIN! I even watched youtube videos on the sizing of their jeans. Never ordering from them again

Date of experience: May 7, 2018