I have had a few bad experiences with them in the past but nothing I ever comeplained about. But this is the last time I ever order from them. I had a special occasion that I needed a dress for. I would have just gone some where in person but I found one I really liked on fashion nova and I saw that they offered express shipping and that it would come in before my flight for my event. Well the tracking just kept siting saying label printed. They never mailed it. Then when I tried to contact customer service it is nothing but automated messages, they have no number you can call. When I finally got a human they only refunded me my shipping. I don't even need the dress if it isn't going to come in time for the event. They still haven't mailed either. But when I responded that I just wanted to cancel my order then it just went back to automated messages and is saying I have to wait till the new estimate arrival. Even though it still says label printed and they still haven't mailed it out. I just want to speak to a human. This is the most frustrating experience and I don't have time to get another dress for the awards show. I will never shop with fashion nova again.

I'm a frequent buyer from fashion nova and can't count the issues I've experienced in one hand, the first time they replaced one of the items with an ordered sweater, with no previous notification as
To why, luckily they refunded me for that purchase. This time I placed it ordered and love that they ship out quickly however they claimed
It was delivered and yet packaged did not arrive. I have video coverage of that area and can provide proof that package was not
Delivered as they say. They offered no type of assistance and brushed it off. Super disappointing in customer care.!

I am a first time buyer and the experience wasn't pleasant. However the clothes didnt fit everything was sent back they way it came. So they send a email about store credit which was short from the original price I paid. All in all the clothes don't fit me not making no more purchases from FN

Ordered a dress and when it was time for me to receive the dress the, Laser ship company who Fashion Nova uses, says the Driver said he delivered it to our home but in our cameras never shows him at our home. Contacted fashion nova and they said that there's nothing they can do. They didn't want to send me another dress or refund us the money. They have very poor customer service! They sure lost us as a customer!

I had an issue with my order, I was sent the wrong size. Customer service was great with responding to fix the situation. The customer service response time was pretty quick and they resolved the issue painlessly.

My order said it was delivered, but I never got it. The delivery company lost ist and provided me with the case number telling me to contact the merchant. I have been trying to contact them for 2 months and nobody ever replied to me. Then, they replied telling me they could not give me a refund because the delivery company lied to them that the package was delivered. Also, they lied to me that they provided me a link to apply for a refund, but never received one, and they have been so rude that they are not responsible of any lost package. So who is responsible for it? I am just the customer, and order online. If anything, is lost they should have seen their delivery carrier. I am very dissapointed wih Fashion Nova. This is not a way to treat your client give me my refund back..

Terrible Customer Service - like so bad. Hard to speak to anyone who can read. DO not recommend - avoid at all costs.

Please read reviews and you'll see FN has a trend for scammy behaviors.
1)They'll remove your code right at check out, but you won't see the order total until you're charged.
2) you contact them immediately and they'll tell you they can't modify or change your order because it's processing. Their policy says order processing takes 1 business day so that's a lie.
3) there's no refund. They'll make you pay for their shipping label just to receive a credit.
4) ALL their response are copy and paste.
5) reviews everywhere state they do not care if your package is lost and they also don't honor expedited shipping.

STAY AWAY. Fashion nova is terrible.
Shein has GREAT customer service, BETTER prices AND free 1st time returns.

I can't even return this Garbage, doesn't look anything like the picture and it doesn't fit straight garbage

Did some browsing for cute heels
Order this pair they stated nothing about causing cancer on the fashion nova website. Asked for free return based on the fact my shoe says causes cancer! Decline to help me

I ordered something in June n still haven't received my items. I spent over $100. I was told to call the carrier n I did. They explain it had been returned to the warehouse. I emailed fashion nova several times regarding the issue and they want refund me nothing. They just gave me a $15 credit. I wouldn't order from here. Who can I call to get refund or my items?

I absolutely love shopping from FashionNova. They always have well fitted, professional, party, and casual wear that fits every occasion.
I ordered a lot of professional clothing from here. Button up shirts, skirts, and women's suits. Would recommend!

Ordered from Fashion Nova. Delivery was already delayed. Then carrier, LSO could not locate my address. They claimed to deliver 4 days later but it was not delivered. Fashion Nova refuses to provide proof of delivery or refund. They're staying the items were stolen, but it was stolen by the carrier. They did not deliver as I am home all day. I left the house shortly after the alleged delivery time and never saw a package. LSO is trash and non-responsive.

Both companies are incompetent and unprofessional. LSO has a ton of negative reviews for shipping issues just like this. It appears they are stealing packages. Fashion Novas response makes it seem as though they are aware and are using this to steal money from hard-working customers. So, both companies are potentially scamming customers for items they know the customer will never receive. I'll never use them again or any company using LSO. Garbage.

I order a demin jacket on July 7,2022 from Fashion Nova and was sent an email stating that I will receive my merchandise on 7/20/22. Well I did not so I contacted the company and was told to give it a few days then I receive an email stating package was delivered. I contacted the company again letting them know that I didn't receive my merchandise and was told once again to give it until 7/30/22, so again I contacted the company and this time I was told the package was returned to sender. Now they don't want to give me back my money talking about a store credit. I will never shop there again. I want my cash back. Bad experience

Had to reorder item twice... still didnt come. Waited 2 months. Then I requested a full refund. Received an email stating I would be refunded the full amount of the order. They refunded me 6.99 instead of the 60.00 they had charged 2 months ago... GARBAGE! Delivery carrier is bs. Service is ca- ca. Will never waste anytime or money with this place again.

I recently ordered a package that was delivered to the wrong address. Not only was it not the right address but it was delivered to a house 260 miles from me that has the same house number. The carrier was lasership. They were delivering package from Nordstrom to me as well. Lasership sent me a picture of both of my packages on a porch that was clearly not mine. I wrote both merchants and the carrier. Nordstrom refunded me by the next morning and lasership launched an investigation. Fashion nova claims the package shows delivered so I can't get a refund and I should ask my neighbors smh. I've explained several times and even sent the a picture of my house on Google maps and a picture of where my packages were delivered to show that it was absolutely not the right house. Yet the still refuse to refund. Will not be ordering from them again. I wish I could give them 0 stars for how bad their customer service was. Will not be ordering from them again. It's sad because I've had mostly positive experiences before this but this is just inexcusable and greedy imo.

I wasn't satisfied with the clothes, too big, too heavy, cheap quality, I returned (same day) and they WILL NOT REFUND MY MONEY I've written customer service 3x, and the automated response says the same thing, E-credit, I tried using E-CREDIT and the system will not accept the gift card number. NEVER agin will i spend money with them

I needed help with an order that I had placed because there was an error, customer service said that couldn't fix the error. Then I asked to cancel the order, they said they don't cancel orders. My only option is to wait until the incorrect order arrives and return it - after returning it I won't get my money back, they will only give me a gift card. This place is a scam.

I use to order from FN all the time and it would come rather quickly but lately, it's been taking a week and half to almost 2 weeks to receive anything I order from them. Even if I pay for express shipping. I've ordered things from china that took less time to be delivered. I think this will be my last time ordering from them. It's a store a few miles away name fashion depot that sell the exact same clothes. I was being lazy and it costed me 2 weeks of waiting time.

I place an order on 7/15/22 Order #*******. It was to be delivered by LSO. Say it was delivered to a lockbox on 07/19/22.1. I do not have a lock box. I have a regular mailbox. 2. Never received package. They state to wait till 7/22/22 and that is today.

Fashion states: I recommend that you reach out to your neighbors, I have noticed that sometimes neighbors might pick up the package by mistake.

If you believe your package may have been stolen, I recommend filing a police report with local authorities to help prevent this theft from occurring.

If you believe that the package was improperly delivered, then I would recommend reaching out to the carrier to see if they could supply further information. Here's the link to your tracking details LSO - ZY08J2**.

We sincerely apologize on behalf of the carrier and are saddened to hear about the unpleasant experience. However, this delivery is outside of our control, but I hope you can find your package soon.

I emailed LSO to find out what happened as you cannot call them either. I will disputing the funds with my bank.
Fashion Nova did not offer a refund or even a credit. POOR CUSTOMER SERVICE!