About the Business
Fashion Nova is the top online fashion store for women. Shop sexy club dresses, jeans, shoes, bodysuits, skirts and more. Cheap & affordable fashion online.
Business Highlights
General
Shipping
Returns
Sustainability
Product
Customer Service
Payment Options
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Reviews Summary
Fashion Nova has a rating of 2.5 stars from 14,424 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Fashion Nova most frequently mention customer service, store credit and day shipping. Fashion Nova ranks 18th among Women's Clothing sites.
I love this site and really love when you give us discounts off also :) Excellent pretty fast service! Thanks!
Lots of beautiful goods, nice customer services, love it. I always receive my orders and always satisfied with them
The products are great and high quality. When I needed help, customer service came right away. Very good service.
They took my money and never sent anything. Dont waste your time with this website, they make fake advertisements
I have ordered multiple times from them I love their clothes so trendy and good quality for the price.
We had some verification hold issues, but overall it was great. Being from Alaska, the shipping was pretty quick.
Their clothes are consistently good quality. I've been happy with everything I've bought off the website. Pricing is great.
Customer service was pretty responsive when I emailed them and are still keeping me up-to-date, which is pretty good!
Very satisfied with fashion nova!' My orders always come super fast and everything fits perfect and love the material
I've bought a couple of bags here -- they are all super cute and of pretty decent quality. Good selection.
The customer service and quality of your products never cease to amaze me. Keep up the great work! Amazing!
There is a wide variety of clothing from many different vendors. The discounts are the deal breaker for me
I was very impressed with how quickly order was put together and sent off within 48 hrs. Great service
For someone who is petite, Fashion Nova jeans hug my invisible curves! I won't buy jeans from anywhere else!
I've been a repeat customer of FN a few xs over already! I don't even bother looking elsewhere anymore.
It's easy to find whatever you are looking for straight away, just the kind of shopping website you want.
I live in Canada, so this is for you guys thinking of ordering from this company. Listen to me first b/c I know what I am talking about! I have ordered from FN since 2016 and probably spent close to 4000 dollars there. Up until this year, the service has manageable. Of course, it is fairly cheap clothes, so you really have to pay attention to the material. I advise watching a lot of videos and reading reviews before you order! Don't order anything that hasn't been reviewed by others. I live in Canada, I don't have the luxury to return items frequently as it gets expensive.
With that said, I am never ordering from them again until they get their s**t together. I hate paying for customs and earlier this year, all my orders came custom-free from Fashion Nova which is why I continued to order form them. However, my last order required me to pay 22 dollars for customs! No, thank you.
I sent a whole bunch of items back to them worth over 150 dollars and for over a month now, I have not gotten a refund (oh sorry I meant store credit).
Did I mention FN never gives you your money back? They give you store credit so you have to buy more of their clothes and deal with more hassle to get those items. Plus, things that you order can quickly go out of stock as soon as you put in your credit card. This is how they make money; by showing the items in stock and then sending you an email right after to say the items are out of stock and here is your store credit. Business-scammer strategy 101.
In conclusion, the issues I am dealing with right now involving Fashion Nova is not over. I am going to fight this until the end. Not just for me, but for others who many experience such mistreatment in the future.
Everything is always super legit! As long as you know your sizes all orders are accurate to boot! Thanks!
Been 2 weeks package not shipped, customer service silent. Do not order from them during the holidays... or ever!
Always good quality, good shipping, absolutely love this website! The products are amazing! I cant wait to receive them!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members