FareGeekReviews 554

My flights from London to Vancouver were cancelled in 2020 because of covid and I was told a voucher would be valid for future use.
After literally hundreds of emails I managed to secure flights the following summer for the same trip, however Faregeek told me it would not be the direct flight that I originally bought -I would have to stopover in Calgary before travelling on to Vancouver. I didn't want to do this, so said I would just use the portion to go to Calgary and not wait for a connecting flight to Vancouver.
The company are now trying to claim £259 for a change of route even though it was due to them not being willing to uphold the original direct flight which my voucher was for - all I did was not want to use the second flight -this was cheaper for them. They didn't charge this extra at the time, but today contacted me out of the blue, nearly 6 months after I got home, demanding payment. When I told them I would not be paying a random person calling me over the phone, 6 months after the service was delivered, they said they were going to make sure all airlines block me from flying with them. As funny as it is that this company thinks it holds the power to do this, as only the Government do, others may well have felt bullied into paying the money. Avoid this company at all costs.

DO NOT BOOK WITH FAREGEEK.

I booked a trip with them with three destinations and paid for it. After arriving at the first destination, they canceled my second flight and did not notify me. They later claimed to have sent an email about this but no email arrived. They also accused me of deleting the email, which makes no sense. I was stuck in a foreign city for three extra days and eventually had to book a flight at a much higher price to travel to my second destination. This amounted to hundreds of dollars of extra expenses - roughly $600USD. For several months I spent hours on the phone and writing emails to them about this. Eventually, they offered me a $50 reduction on my next booking through them. Perhaps needless to say, this was not adequate compensation. The financial cost was secondary to the loss of my vacation. I had plans to visit family who live far away and was not able to see the people I had planned to. It has now been many years since I have seen them and do not know when I'll have an opportunity again. I contemplated suing Faregeek but the costs would have been significantly higher than the value of the benefits. They seem aware of this and use it strategically.

PLEASE HEED THIS WARNING: FAREGEEK IS NOT RELIABLE AND IS NOT ACCOUNTABLE FOR THEIR MISTAKES.

DO NOT TRUST FAREGEEK. DO NOT BOOK WITH FAREGEEK.

I have booked through faregeek periodically over the years without any difficulty. My most recent booking, however, went very poorly. My flight to Tampa went without hitch, but when I went to the airport to fly away the airline had no record of me. My flights had been cancelled by faregeek without notification. I called their number and was told that an email had been sent and a call had been made to my cell, but neither was received. The phone agent told me a superviser would call me back within two hours (claiming that he was in a meeting), so I waited at the airport. 4 hours later, there was still no call. When I called again I was told it would be 24 to 48 hours before the superviser would call me back. Needless to say, this was frustrating. I was advised to book another flight, but the prices were four times higher due to booking then at the last minute. (My original booking was done well in advance.) I had little choice, though. It was a full 47 hours before the superviser called, and he would not apologize and said that the contract stated that the flight was not confirmed. He offered a $25 voucher. This was a few weeks ago, and now he will not take my calls or forward contact information for a Senior Manager, and takes days or weeks to respond to my email messages. I cannot stress how negligent they have been.

DO NOT TRUST FAREGEEK. DO NOT BOOK WITH FAREGEEK.

Absolutely horrible. Booked 3 tickets to Europe for about $1500, have our confirmation # and everything. About 10 hours later receive a call (hidden #) saying our flight was CANCELLED. (Not everything, keep reading). Shortly after, we find the same exact flight for $1800+. I give faregeek a call thinking it was a joke because it was hidden #, and they say that the price we had purchased them at was a promotional value and they had no more tickets at that price. Let me remind you that at first they said our flight was cancelled now theyre saying crap about promotional value. There was nothing on our page about this being a promotional value and that there was a chance that we might not be able to get those tickets. I understand if there was a warning or a message stating but there was nothing! This company decided to cancel our THREE tickets because the flight we purchased tickets for had gotten a lot of other buyers and so they decided to raise the prices, AFTER we purchased our tickets and had our confirmation #. Extremely unethical, unreasonable and unprofessional. Dont waste your time or money with this company.

Sent to this site from momondo.com where 2 international tickets were booked and confirmed about 30 hours ago. Til now there are NO TICKETS. They have said, give us another 24 hours! These are legs of an international flight. They were able to ticket and charge one leg, but the trip is worthless without the otther leg. This is after calling them of and on for the last 12 hours. I don't know why they operate like this, confirm booking, but do not issue ticket. STAY AWAY!

Hello, I booked a round-trip ticket from London to Albuquerque this morning. I received two emails from Faregeek: One that states a flight reservation number and another that states an airline confirmation number and then a different flight reservation number. Although I received these two emails, it seems I'm still waiting for my e-tickets. Please advise. Thank you!

The website advertised a certain price and the confirmation I received after making the booking matches this price; however, after checking my bank account, I realised I was charged more than this. I've never had this happen to me when making a booking. Please advise.

I've heard of some people where everything goes perfectly. If you are willing to take the risk, go ahead, but personally I will never order through FareGeek again, probably reduced my life on this planet by stressing so much about it! Ticket wasn't sent when ticket was booked and was told to fill out a credit card authorization form. Never heard of such a thing! They called that they couldn't issue the ticket (even though they had all credit card info they needed for it) wanted details that they wouldn't need, very weird. Therefore tried to cancel ticket and guy got very defensive and rude. Luckily we were finally able to cancel the ticket without any charge.

Booked a first class combination business class ticket to Vietnam and their lying salesman Roderick said my e-ticket would be sent in 2 hrs. I e-mailed and finally received my e-ticket 5 days later! I called the airline about 5 days later to see if I could reserve a certain first class seat number and the airline told me that they don't have a first class, only business class and I gave them my e-ticket number and he said that was for premium economy? I did not respond directly to them, but called my credit card company and let them call them and be on a 3 way conversation. They tried to say I owed them 200 dollars to cancel the ticket and then called again and said I should share the cost of the cancelation? I filed a dispute with my credit card last week and they have already re-credited my account. Buyer beware!

I bought a business class flight only through this company but when I arrived at the airport I was told the ticket was only valid with a cruise voucher. There was no mention of this on my booking. According to Air France, this is a common ploy used by dishonest agents. Air France obliges them to sell these discount tickets only as part of a package but the agent then mis-sells them to customers. I spent all day on the phone trying to rebook a ticket but Faregeek refused to help. I was forced to purchase a last minute premium economy ticket (still more expensive than the original business class ticket) for the next day and claim the difference from Faregeek (who look unlikely even to refund me). Totally dishonest. Don't use this company.

They confirmed the booking, then wrote back to ask for the same credit card and ID details that had been entered securely online. When I asked politely whether this was standard procedure and whether this was possibly a scam, they gave me one hour to confirm my details via a print & scan form. As I was not at work, this could not be done in the timeframe specified. They then tried calling me three times at midnight. When I called back they said they could offer me a new far, 50% more than the originally quoted fare. I declined and booked elsewhere. Terrible, inefficient, unsatisfying way to run a business.