FareGeek

This is without doubt the worst customer service experience I have ever had. After having to change a flight booked with faregeek and paying a substantial fee, the receipt for my payment and charge to my credit card do not match. As this is a business expense I have been contacting them each day for the past two weeks to ask for a correct invoice. Sometimes I am on hold 10 minutes, sometimes for more than an hour. Each time I am told the invoice will be with me in 24 hours. Two weeks and counting. I could not be more disgusted with the service and would strongly advise anyone against using this company to book travel.

The only way out of their gimmicks once you've made a "reservation" is to cancel your bank account. They "contrary to their site info" are NOT available 24-7. The scam is to wait out for the rates to go up, then hit you with charges. Since it may be too late to book with another company, they got you. Don't try to cancel, there are fees there too. (not mentioned anywhere). I had to close my bank account to keep these thieves from taking me for whatever they could get. As human beings, you "faregeek" should be ashamed of yourselves.

Horrible customer service. They will make a lie to you again and again. They will charge you a fee for nothing but of course no refund never. Don't be fooled by their price on their website. After all, you're gonna end up with paying more than others.

Same experience as most of the reviewers: Booked a flight from L. A. to NY for 303 $, got an email that confirmed the booking and two days later another email, that my fare was expired. Customer service told me, that the flight would be (suddenly) 200 $ more expansive. FareGeek are frauds, stay away from them!

I also like many of theses reviews was redirected to Faregeek where I booked my ticket and then realised the day before I am going to travel that it is cancelled! What is going on... I had been on hold an hour and a half with no answer, there automated voice that says to leave a message and someone will call you back does not work and they do no answer there emails. My ticket is now costing me an extra $500 to book at the last minute. Im super stressed and this is ridiculous. I never thought I would experience this just to book a ticket.

I was directed to fare geek from another website, the booking was easy and straight forward, I was offered many different payment methods selected Amex as I get free travel insurance etc. Got an email within 2 minutes with the booking showing status confirmed. I put my computer away and continued my vacation the next day email arrived saying booking on hold due to company policy can't accept credit card payment for this booking please pay cash, oh an BTW please check price before paying it may have gone up... Surprise Surprise. I sent 3 emails and no response. I'm reporting this company to UK Civil Aviation Authority and I'm searching all websites promoting them as they are not giving the service they offer.

All the statement below are true. Went through the same over the past 2 days with this scam company. After 2 days they could not confirm a reservation with the airline, giving me the silly excuse that the credit card company has to verify. They put the lowest price up but they cannot give you a ticket at this price, or any ticket for that matter. I asked these crooks to cancel my "booking" immediately. Stay away! Today is 9/30/2014.

I had no problems booking my ticket. I did get an email telling me that they will verify the credit card etc. Then I got another email with the flight confirmation. So far all ok.
Here's where my problem lays. I checked the same flight again and the price dropped $198.68 CAD. I called Fare Geek and they will not honor it. There is only a 24 hr window and it is something you have to purchase for 15.00 He actually said to me. If the price went up we don't raise it. I told him about CheapAir. He didn't believe me. I told him last year I used Cheap Air. They will honor a price drop. I didn 't use them this year as their prices are in USD
I contacted the airline to see if they will do something for me.
So FareGeek I will NEVER use your site again.

Saved $32 on my flight from Chicago to LA. Have seen the reviews and then checked with United if ticket reference is valid and all seems ok. Not going to give them 5* as not dealt with their customers service, but i'm sure its not going to be the best at these prices!

Booked my flight through Fare Geek and they gave me a confirmation number. After ten days they send an email to let me know that the reservation has been cancelled. Blame it all on the airline. By then the airline prices have soared. I called up the airline and they told me that the reservation was not confirmed hence the cancellation. Customer service is very poor. Will never book through them again

Purchase round trip through them (Aeroflot airlines),
Then I needed to change return leg. Called them ( on hold about 20 minutes) - and some Indian women said that she can change for about $600. What? Then she asked me, "I can talk to my manager to see if we can give you a better price... how much you would like pay for that change"? WOW! What kind of question is that?
I hang up, called Aeroflot, they changed return flight for $100.

If you're debating booking through these wastes of space don't bother. In fact run the other way. You're better off paying extra to book through another company, because these swindlers are probably going to find a way to rip you off anyways. Worst customer I've ever received in my entire life, and I assure you, as I've worked in customer service before, I try to be extra nice to customer service reps. Didn't matter. These jerks were literally so rude to me they left me in tears. Also they lied to me on various occasions, and if I could find a way to charge them or anything like that I would

I bought my girlfriend a ticket to NY for her birthday and it was all confirmed and looking good. She arrived at the airport to check in and found no record of the reservation. We found in our spam an email from FareGeek sent on the day of travel to say the reservation had been cancelled... by them... with no reason or explanation. I waited to there phone message for 1 hour before giving up. I had to buy a new ticket at the airport for double the fare. I am furious.

A big thanks to all of you! I was so close to finishing up my reservation, I got all the way to the travel insurance part then out of nowhere I thought "hmmm maybe I should check to see some reviews" Thank god I did! I don't generally like sharing my personal info online in the first place and now I'm so happy I didn't. They sound like a nightmare to deal with. Thanks for sharing even though it apparently cost you a lot of grief and time.

I was interested in buying a ticket for someone who was supposed to be travelling a week from the date that I bought the ticket (via card details on their website). I did not receive any confirmation about the ticket purchase so decided to call them, once I got through they came up with a long story about me needing to validate the card by scanning it to them via e-mail. Obviously, I didn't do that and told them not to bother with continuing the transaction so went onto another website to buy a ticket. I ended up getting charged by them for the ticket that I wanted cancelled so now had paid for 2 tickets! They took over a month to give me the money back after I called them every single day on average for 30 - 40 days. Morale of the story: stay as far away as possible!