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FareGeek
Questions & Answers

554 reviews

Here’s what buyers have asked with answers from FareGeek staff and previous consumers.

38
questions answered
0%
answered within 1 day
Question:

I have seen good deals on fares to usa but am worried about the bad reviews

Answer:
Stay away, look at my review. These guys are crooks
By Vikas G., over a year old
See more answers (13)
Question:

What is their business license #? HOW do they sleep with themselves? They cause SO much distress and trauma to innocent people on an on-going basis! They ruined the last chance I ever was going to get to spend with my mother before she died! Instead of spending the day with her, I was on the phone and internet ALL night and until 9:15pm the following day trying to get my travel straightened out. They STOLE my money and did not answer their phone or emails I sent. I was on hold to their company over FOUR hours before I ran out of minutes on my cell phone and got disconnected. I ended up having to pay an additional $379 to buy a ticket to get me on one lag of my trip home. I purchased a ticket from Fare Geeks to get from MT to Hilo, HI. They sent me a ticket from MT to CO then from LA to Hilo, but NO TICKET to get from CO to LA! I would have been STUCK in CO if I had waited until I got to the airport to check-in! Thank GOD I tried to go online to pay for my luggage and choose my seats or I wouldn't have known they didn't give me a ticket to get from CO to LA! I paid MORE for the ticket from CO to LA than I would have paid for a FULL PRICE ticket from the airlines to get from MT to Hilo! Not to mention the $300 I paid Fare Geeks initially! They STOLE time I could have spent with my dying mother that I will NEVER get back! I don't know HOW they are legally doing business in the U.S.! They should be imprisoned... ALL of them!

Answer:
Sorry to hear about your mother Laura. We should all report them!
By Justine O., over a year old
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Question:

When we book a trip to Portugal With sata intern. Through faregeek does it include checked in baggage? This is the second time i'm asking with no answer

Answer:
It depends on the airline not on fare geek, but don't book with this company if you can manage not to. They are literally liars, and I hope I don't run into Yu's problem because I just cancelled my flight with them.
By Karly U., over a year old
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Question:

yes would my fare I pay change after I book? SO would I end up paying more? £865.39 return with Qatar LGW to Colombo Wed 30/05 - Fri 13/07/2018

Question:

I ve booked a one-way ticket from London to Kuala Lumpur. Is it possible to change it to round trip Kul > London > kul??

Answer:
Dear Valued Customer, Thank you for choosing Faregeek as your travel partner. While we tried to look up your reservation, we couldnt locate your booking details. May we please request you to kindly share your confirmation number, booking ID, email & contact number so that we can assist you on priority. You may feel free to drop us an email at fares@faregeek.com and can request for all the information to be emailed to you.
By CustomerExperienceTeam F., over a year old
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Question:

Our flights are in 2 weeks - we have several changes and flying with delta. How do I get my tickets? Do I need to print anything off or do I get tickets at airport with my reservation number?

Answer:
Dear Passenger, Thanks for choosing Faregeek as your travel partner. While we tried to look up your reservation, we couldnt locate your booking details. May we please request you to kindly share your confirmation number, booking ID, email & contact number so that we can investigate and have the reported issue/s addressed on priority. You may feel free to drop us an email at fares@faregeek.com and can request for all the information to be emailed to you.
By CustomerExperienceTeam F., over a year old
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Question:

is it safe to pay by debit card for ticket ?

Answer:
Dear Irina, Thanks for considering us as your travel partner. Please be advised that we are Security Metrics Certified and offer a full security solution to the customers. Be rest assured that the details that you enter are all in encrypted format and arent visible after entered while reserving the tickets. Feel free to drop us an email at fares@faregeek.com for any further queries.
By CustomerExperienceTeam F., over a year old
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Question:

Apprehensive about booking a flight because of the reviews. Is this a safe company to book with. I dont have money to throw away and cant afford to not have a secure ticket

Question:

Ihave tried to make a booking they say card rejected will I still have to pay for my booking attempt

Answer:
Dear Brian, We understand your concern and regret for booking being unsuccessful to Credit Card Reject. Please be informed there is no service fee to make a reservation on our website. Nothing shall be charged on your card in case your booking wasnt confirmed. You may also share your booking details for us to reconfirm you on the status. Feel free to mark us an email at fares@faregeek.com
By CustomerExperienceTeam F., over a year old
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Question:

I need to book tickets from london to Atlanta. 2nd - 14th of August. I've seen great prices but the reviews are mixed and thats making me anxious. I can not afford to loose money or anything go wrong with the booking. I need to go to Atlanta to attend a family funeral. I want to book with you but I wouldn't be able to cope with anything going wrong.

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